Ed Martin Buick GMC

Zach, the GM, did everything in his power to make this right for us. While we did not buy with Ed Martin this time, I would have no issue shopping with them again in the future. I think this salesman was right for us. While we did not buy with Ed Martin this time, I would have no issue shopping with them again in the future. I think this salesman was not representative of Ed Martin, but I am leaving the review below for posterity sake. I appreciate Zach making us feel welcome and valued after our initial negative experience. I had an awful experience at Ed Martin Buick today. We came in looking for Buick Encores. Rance met us at the door, and while he was helpful on the lot, once we went inside to talk numbers things went downhill fast. Rance was condescending and rude to the point that we ended up having to go to the front and ask for our keys back because we were done dealing with him. He made it very clear that we were wasting his time, despite this car being our #1 at that point, just because we were not willing to make a deal today. After looking online, it seems this is not the first time Rance has treated customers so poorly. I left the lot in tears. Zach, the GM, followed us outside to apologize, and followed up with a second apology via email. He is the only reason we are giving a generous 3 stars to the dealership. I truly hope they evaluate their training and hiring practices for their sales staff. More

Friendly, helpful, and working to figure out problem with our car we purchased a year ago. Jonny Goldfinger helped us navigate options incase we wanted to trade our car in for a new or used one. He really sp our car we purchased a year ago. Jonny Goldfinger helped us navigate options incase we wanted to trade our car in for a new or used one. He really spent a lot of time listening to us and trying to meet our needs. We ended up just getting our car fixed, but will definitely look up Jonny when we are in the market for a new car! Thank you for all the time you spent with us, Jonny! More

Good people. I got a nice car at a great lease price. Keith is the bomb. I got a nice car at a great lease price. Keith is the bomb. More

Dealership was clean and staff was very professional. Most importantly, staff was not pushy but listened to us and worked with us at our pace. Most importantly, staff was not pushy but listened to us and worked with us at our pace. More

We were very pleased with the service we received at Ed Martin. Tony was especially helpful and was a pleasure to work with. Martin. Tony was especially helpful and was a pleasure to work with. More

Derrick Jones is truly an asset to Ed Martin. He took the time and explained all car features to us. We will be back to see Derrick. He took the time and explained all car features to us. We will be back to see Derrick. More

I had a very friendly interaction with everyone there. Everyone was very helpful throughout the purchase. Everyone was very helpful throughout the purchase. More

This was my wife and I's first time dealing with this dealership. They came highly recommended and it's easy to see why. They were fair and took the time to make sure all our questions were answered. Den dealership. They came highly recommended and it's easy to see why. They were fair and took the time to make sure all our questions were answered. Dennis the salesman and Tyler the sales manager did amazing. We look forward to doing more business with them in the future. More

Pleasant experience, no hidden fees. Salesman Tony Gordon was great, knowledgeable would recommend him to anyone Boiler Up Tony! Salesman Tony Gordon was great, knowledgeable would recommend him to anyone Boiler Up Tony! More

Keith Baker was so great, he was patient and not pushy at all. Very knowledgable about our vehicle and helpful. He made buying a new car very easy. all. Very knowledgable about our vehicle and helpful. He made buying a new car very easy. More