Ed Martin Buick GMC

Today is the 1st bad experience I have had with this dealership more than likely due to new service writers…in the last 29 years of always purchasing NEW…never used GM vehicles a loaner vehicle was not dealership more than likely due to new service writers…in the last 29 years of always purchasing NEW…never used GM vehicles a loaner vehicle was not available today or even offered to me, in 29 years I know I’ve purchased at least 30+ vehicles and when warranty work was done I was always given a loaner vehicle. My current NEW vehicle a $63,000 Buick Enclave with 1,200 miles was taken in for a rattle coming from the rear. Really disappointed that Ed Martin doesn’t take care of LOYAL CUSTOMERS better than this. After all almost a 30 year customer who knows most of their technicians and they know me. More

I wish every car buying process was as seamless as the one I experienced whilst with Arthur-Zarddy Gwion Jr. He went above and beyond to ensure everything was hassle free, without the need for frustration one I experienced whilst with Arthur-Zarddy Gwion Jr. He went above and beyond to ensure everything was hassle free, without the need for frustration. I'm so thankful I could make my new car purchase with such ease. More

I inquired online through cars. com initially about a vehicle. This led me to my sales Rep Tony G, who was VERY responsive to my questions and concerns. I even had the general mana com initially about a vehicle. This led me to my sales Rep Tony G, who was VERY responsive to my questions and concerns. I even had the general manager check in as well. Because I am a night shift worker, Tony and Shynelle worked together on helping me get this deal done from a neighboring state. From the deposit being placed, to being patient with the lending company I brought with me, the entire process was literally smooth and stress free. I have bought 3 vehicles in 4 years and this was far better experience from all the rest. Pick up day was also great. Derick J. stepped in on this day to help get me in my Dream car on Tony's off day, but my only day available that week. Vehicle had a bow and was more beautiful than the pictures online. Finance was easy and very neat with digital signing, under desk screen with fancy pen to sign. I had 3 or 4 people offer me a drink or ask if i needed anything. I got a tour of the entire place while my new vehicle was being detail. 10/10 would make the 4.5 hour drive to this dealership, as will any of my friends and family looking for the perfect car buying experience. More

Provided great customer care! Were very patient and answered all of my questions and worked hard to meet my needs in a new vehicle. Were very patient and answered all of my questions and worked hard to meet my needs in a new vehicle. More

Our salesman, Derrick, made our experience great. He was professional, personable, and informative. I highly recommend the dealership and Derrick. I couldn’t be happier with my purchase! He was professional, personable, and informative. I highly recommend the dealership and Derrick. I couldn’t be happier with my purchase! More

Had a phenomenal experience with the purchase of a used vehicle due the the staff. Brad Pier was super knowledgeable and helpful with the purchase. vehicle due the the staff. Brad Pier was super knowledgeable and helpful with the purchase. More

Zach, the GM, did everything in his power to make this right for us. While we did not buy with Ed Martin this time, I would have no issue shopping with them again in the future. I think this salesman was right for us. While we did not buy with Ed Martin this time, I would have no issue shopping with them again in the future. I think this salesman was not representative of Ed Martin, but I am leaving the review below for posterity sake. I appreciate Zach making us feel welcome and valued after our initial negative experience. I had an awful experience at Ed Martin Buick today. We came in looking for Buick Encores. Rance met us at the door, and while he was helpful on the lot, once we went inside to talk numbers things went downhill fast. Rance was condescending and rude to the point that we ended up having to go to the front and ask for our keys back because we were done dealing with him. He made it very clear that we were wasting his time, despite this car being our #1 at that point, just because we were not willing to make a deal today. After looking online, it seems this is not the first time Rance has treated customers so poorly. I left the lot in tears. Zach, the GM, followed us outside to apologize, and followed up with a second apology via email. He is the only reason we are giving a generous 3 stars to the dealership. I truly hope they evaluate their training and hiring practices for their sales staff. More

Friendly, helpful, and working to figure out problem with our car we purchased a year ago. Jonny Goldfinger helped us navigate options incase we wanted to trade our car in for a new or used one. He really sp our car we purchased a year ago. Jonny Goldfinger helped us navigate options incase we wanted to trade our car in for a new or used one. He really spent a lot of time listening to us and trying to meet our needs. We ended up just getting our car fixed, but will definitely look up Jonny when we are in the market for a new car! Thank you for all the time you spent with us, Jonny! More

Good people. I got a nice car at a great lease price. Keith is the bomb. I got a nice car at a great lease price. Keith is the bomb. More

Dealership was clean and staff was very professional. Most importantly, staff was not pushy but listened to us and worked with us at our pace. Most importantly, staff was not pushy but listened to us and worked with us at our pace. More