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Ed Martin Buick GMC

Carmel, IN

4.9
818 Reviews
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9896 N Michigan Rd

Carmel, IN

46032

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Showing 818 reviews

August 29, 2024

I recently purchased a new Buick from Bryan Couperthwaite, and I couldn't be happier with my experience. The entire team, from start to finish, was incredibly helpful and professional. I highly More

by bhales1553
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Coup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Ed Martin Buick GMC responded

Thank you so much! We truly appreciate your business and your 5-star review of Bryan and our dealership team. Enjoy your new Buick!

August 14, 2024

This was the final check on my car and was handled expertly as usual. Dennis is the best salesman ever. More

by Mary-sauer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis , Andrew Dubiel
Aug 14, 2024 -

Ed Martin Buick GMC responded

Thank you for your business and kind review of our service team and dealership!

August 12, 2024

We appreciated the professional and courteous service from the sales and finance individuals at Ed Martin. More

by skeetle23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derrick Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Ed Martin Buick GMC responded

Thank you so much! We truly appreciate your business and your 5-star review of our dealership team.

August 06, 2024

Today is the 1st bad experience I have had with this dealership more than likely due to new service writers…in the last 29 years of always purchasing NEW…never used GM vehicles a loaner vehicle was not More

by m.anders1955
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of the new guys name, never seen him before
Aug 07, 2024 -

Ed Martin Buick GMC responded

We are sorry that we did not meet your expectations. We do our best to accommodate all of our customers.

Aug 07, 2024 -

m.anders1955 responded

After spending $63,000 for a new 2024 Buick and the service writer tells me I can’t have a loaner vehicle and have to use the shuttle is not acceptable in my eyes…I didn’t ask for the moon just wheels in case of an emergency situation that could arise at my age… I personally want to thank Cathy Cameron who eventually put me in a loaner by the end of the day.

August 02, 2024

Clean with nice customer service at this location. Writing more stupid words to meet your stupid criteria even after a valid response. More

by ryancooper113027
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derrick Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Ed Martin Buick GMC responded

Thank you, Ryan! We appreciate your business; enjoy your new Buick!

July 14, 2024

I wish every car buying process was as seamless as the one I experienced whilst with Arthur-Zarddy Gwion Jr. He went above and beyond to ensure everything was hassle free, without the need for frustration More

by T Scott
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Mclachlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arthur-Zarddy Gwion Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2024 -

Ed Martin Buick GMC responded

Thank you for your business and for sharing your experience! We're delighted to hear that Arthur-Zarddy Gwion Jr. made your car buying process seamless and hassle-free. Your satisfaction means a lot to us. Enjoy your new car, and we appreciate your kind words!

June 23, 2024

I inquired online through cars. com initially about a vehicle. This led me to my sales Rep Tony G, who was VERY responsive to my questions and concerns. I even had the general mana More

by Meghan Solosabal
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Zach Frutiger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Gordon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shynelle Knutson-Huddleston
Jun 23, 2024 -

Ed Martin Buick GMC responded

Thank you for the fantastic review! We're thrilled to hear Tony, Shynelle, and Derick made your experience smooth and stress-free. We're glad you enjoyed the pick-up day and the digital signing process. We appreciate your kind words and look forward to serving you and your family in the future. Enjoy your dream car!

June 11, 2024

Provided great customer care! Were very patient and answered all of my questions and worked hard to meet my needs in a new vehicle. More

by Estelle0714
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derrick Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2024 -

Ed Martin Buick GMC responded

Thank you so much! We truly appreciate your business. Enjoy your new Buick!

June 10, 2024

Our salesman, Derrick, made our experience great. He was professional, personable, and informative. I highly recommend the dealership and Derrick. I couldn’t be happier with my purchase! More

by Heather
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derrick Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Ed Martin Buick GMC responded

Thank you for your business and your kind review, Heather! Enjoy your beautiful GMC, and have a great summer!

May 22, 2024

Had a phenomenal experience with the purchase of a used vehicle due the the staff. Brad Pier was super knowledgeable and helpful with the purchase. More

by luke.mcelfresh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad Pier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024 -

Ed Martin Buick GMC responded

Thank you so much for your feedback, Luke! If you ever need anything, don't hesitate to reach out to us. Enjoy your GMC truck!