Ed Koehn Ford of Wayland, Inc.

Dealership review My husband and I drove across the state to look at a car. We were told it would be short just needed to sign some papers if we wanted the car because My husband and I drove across the state to look at a car. We were told it would be short just needed to sign some papers if we wanted the car because financing was done. We were there for approximately 3hours. Also we paid for the coating and because it took so long they could not put on that night. We were told by the salesman that the car would be flatbeded to our house 2.5 hours away. This did not happen and instead a car we bought for summertime was driven through the salt and snow on the roads. The day we came it was unusually warm and there was no snow on the roads. My husband left messages for a few managers and Mr Koehn but no return phone calls regarding this manner. Also they kept the car for a few days before bringing our car to us. Also the finance manager told us the coating was for five years and then tried to get us to sign a paper for just a 3 year warranty. On the phone this deal on car sounded fine in person it was totally different. More

Once old, running like new! Was considering replacement of both vehicles. One is 15 YO Ford Truck. Other is 11 YO Ford automobile. Suspicious of several necessary maintenance Was considering replacement of both vehicles. One is 15 YO Ford Truck. Other is 11 YO Ford automobile. Suspicious of several necessary maintenance issues before I scheduled repairs. Asked for Bumper to Bumper evaluation going in the door and that's what I got. Couldn't have been more satisfied with either the repairs or costs. Beginning to think the upholstery will wear out before the vehicles. Thanks again. More

They are totally ok with ripping you off Stay far away from this place. Bad customer service, suggests "repairs" they know full well will not fix your issues, breaks parts and then wants to Stay far away from this place. Bad customer service, suggests "repairs" they know full well will not fix your issues, breaks parts and then wants to charge you for their extra time repairing what they broke. Rude. There are other options even in a small town, this should not be a choice for vehicle repairs. They have no problem setting out to rip you off. More

What a contrast in dealerships! I was having a serious problem with my breaks. Called early Friday morning explaining It was my only transportation and asked if I got it in that morn I was having a serious problem with my breaks. Called early Friday morning explaining It was my only transportation and asked if I got it in that morning would I be able to have it by the end of the day. That indicated that would be likely. I took it in then. I called about 3:30 to see how it was coming and was told they hadn't looked at it yet. When I again explained my urgency the person took my number and said she'd call me. Later when I called I was told they were closed for the day. I called early Saturday morning and was told they would've get to it that day. Had I known it was going to be ignored I would have taken it elsewhere. I lost 3 days because of Sunday with out a vehicle. On Monday I took it to another dealership where I was welcomed to a clean orderly service center, the opposite of Wayland Ford, There I told them of my needs. Within minutes they discovered my problem was part of a recent recall. They would need several hours to get the part but would be able to have it done in about 4 or 5 hours. Then they gave me a loaner to use for the day. There was no charge to me because of the recall. Guess where I will go next time I need a repair! More

Excellent Experience There are no words to say that could explain how HAPPY I am that I came here. I got more for my trade then expected AND got into a 2015 vehicle for ab There are no words to say that could explain how HAPPY I am that I came here. I got more for my trade then expected AND got into a 2015 vehicle for about $40 less a month then anticipated!!! Now, mind you I called a BILLION places before driving up here. I told them I didn't want them to waste my time. Kevin helped me and let me test drive different vehicles and was SOOO helpful! I feel SO blessed to have found this place. I've never had such a positive experience at a dealership IN MY LIFE LOL. If I buy any other vehicles, I'll be coming here and sending EVERYONE I know here. More

LMAO! I visited to price a new truck. I needed a few upgrades as my job is in construction and a backup camera and other things are needed. My trade is a 2 I visited to price a new truck. I needed a few upgrades as my job is in construction and a backup camera and other things are needed. My trade is a 2105 Ford F150 XLT with 53,000 miles. It is in mint shape, no scratches and the interior is perfect. I get comments on how nice my truck is every day!! I find the truck I want and get the fair price (only good part of the process). Perky says that the sales manager needs to take it for "a spin" and I'm totally good with that. However, the sales manager is alone in his office and taking his time to drive my truck. I mention that I need to get moving and still have to meet clients. Finally, the sales manager walks out ( with attitude as he looks at me). Oh, it took Perky two times to let this guy know that I was rushed. After a two minute drive, the sales manager walks in.....without even getting on the freeway and says my truck is worth $25,000 on a trade! I said "you are out of your mind" and walked out. Oh, did I mention that I once worked for a very large company that has several dealerships and asked my sales manager friend about my truck? He was very willing to give $32,000 for it. This sales manager was quite unprofessional and I don't even know the guy. My experience was just terrible. My neighbor bought his F150 from this dealership and told me he will never buy another from there but says the service is great! More

Honesty does go a long way I believe honesty always trumps false hope. Somehow we went from almost approved for a lease, pending a detail verification, to "there is nothing we c I believe honesty always trumps false hope. Somehow we went from almost approved for a lease, pending a detail verification, to "there is nothing we can do for you". I am confused how we went from definitely being able to get something, and taking the car for the weekend, because it was going to happen, to a call on Monday saying that it won't work. How was this not known on Friday? Ford Credit should have known this ahead of time. So we took a new car home for the weekend, showed it off to everyone, super excited to have a new car, just to have to give it back and take back our trade in. We should have been told Friday that nothing would happen, they shouldn't have let us drive the car, and they shouldn't have hyped up everything, only to destroy our happiness and turn it into disappointment. They will say anything to keep you there, hope to get you to agree to almost anything, and hope that you like something enough to pay more than you can afford. At first, I like our salesman, appeared to be honest, and maybe outside of the dealership he is, but he is definitely a "salesman" at work. I don't know why it is so hard for anyone in the car sales industry to be honest. Doesn't anyone understand that their sales would increase if they just did that? So now, I will never go there. I will tell anyone looking for a car to avoid there. (I almost sent my mother-in-law there, I am glad this happened before she did.) There are better dealers out there. Do your research, and save yourself the headaches! More