Ed Howard Lincoln

As I was recently in the market for a new car, I had visited multiple luxury car dealerships in the area. I have never thought about owning a Lincoln, but wanted to see what Lincoln had to offer. Our Sa visited multiple luxury car dealerships in the area. I have never thought about owning a Lincoln, but wanted to see what Lincoln had to offer. Our Sales Specialist was Jim Halas. He was not only very professional , but very knowledgeable about what he was selling as well as other competitive brands we were looking at. He also gave us comparisons for all the cars that we looked at and showed us how they stacked up against Lincoln. Jim's customer service is outstanding. Jim made out car buying experience very easy, and comfortable. He never once pressured us or tried to rush us out the door. I would highly recommend him and this dealership to our friends and family. More

Can only say that we had a most friendly , knowlegable and likable salesman in Jim Halas .He was patient , understanding ,helpful and just an overall nice guy , and made our experience most enjoyable !! . and likable salesman in Jim Halas .He was patient , understanding ,helpful and just an overall nice guy , and made our experience most enjoyable !! .Illustrated by him coming in to the office even on his day off , spending much time and effort ensuring we were most happy customers ..We recommend him highly , and without reservation.. Dr.and Mrs Tobias . More

On 5/2/13 I stopped in the dealership to ask for help learning to operate the GPS in my car. My salesman, Ted Long, was not working that evening. Jim Halas immediately stepped forward and explained tha learning to operate the GPS in my car. My salesman, Ted Long, was not working that evening. Jim Halas immediately stepped forward and explained that he was helping another client at that time. He said if I could return the next day Ted Long would be there and if Ted was not available, he would help me. No one else was available. I thanked Jim and left. I returned the next evening. Jim did just as he promised. He came out to my car, sat with me and clearly explained the GPS system to me. He set some addresses in it and made sure I understood how to do it by letting me set some addresses. He also connected my phone to the car. He did not hurry me and treated me as if I was the most important client he had that day. Jim told me not to hesitate to call him or come back in if I had any additional questions. He clearly understands the technical aspects of the car but did not make me feel incompetent as he explained them to me. That is a quality of a good teacher. I highly recommend Jim to anyone visiting Ed Howard and I hope Ed Howard realizes the value of Jim Halas. Thanks again, Jim! More

WE HAD A VERY POSITIVE EXPERIENCE WITH THIS DEALERSHIP AS WE SEARCHED FOR A NEW CAR. OUR SALES REP WAS JIM HALAS WHO WAS VERY KNOWLEDGEABLE OF THE LINCOLN MKZ AND IT WAS HIS PROFESSIONALISM THAT INFLUENCED U WE SEARCHED FOR A NEW CAR. OUR SALES REP WAS JIM HALAS WHO WAS VERY KNOWLEDGEABLE OF THE LINCOLN MKZ AND IT WAS HIS PROFESSIONALISM THAT INFLUENCED US TO PURCHASE THE LINCOLN. More

Lanora Rambeau and Steve Fine are excellent people to deal with. They both know the business and are honest and to the point so that there is no misunderstandings. It is a pleasure doing business with deal with. They both know the business and are honest and to the point so that there is no misunderstandings. It is a pleasure doing business with them, they just can't do enough for their customers. I see it over and over with the way they operate. Never heard of one complaint in service pertaining to either of them. I call make an appointment and tell Lanora that I want to bring my vehicle in and what time. I pull it in and am greeted by my name and am welcomed. She writes up the order and off I go. She thenlets me know when it is done and goes over the details. Off I go. Mr Fine checks sporadically to make sure all is going well. More

Lanora greeted us early in the morning with a smile and went a step further by agreeing to complete our request for the service department to complete a software update that we were not sure of completing went a step further by agreeing to complete our request for the service department to complete a software update that we were not sure of completing on our computer ourselves. She also asked us if we would like our vehicle washed as a complimentary service. She is also pleasant when we phone for our service appointment and does not rush us off the phone. Our salesperson Jim Halas was great at the time of delivery when we purchased our vehicle, went over every aspect of the vehicle and set up our phone on the SYNC system for us. We have stopped into the dealership several times and he has always answered questions and not rushed us out the door. We have always met with a smile by Jim Robinson and he took care of our financial needs and was a great help. Thank you - Ed Howard Lincoln More

Mr.Braver and Mr.Robinson were very cordial and professional. Mr.Braver accomodated me in getting my rental vehicle back to the rental agency with very little inconvenience to me. professional. Mr.Braver accomodated me in getting my rental vehicle back to the rental agency with very little inconvenience to me. More

Making appointment was easy, Very friendly staff and helpful, did not ry to sell me anything I did't need, service manager also spoke with me to ensure satisfaction and looked up lost security code for helpful, did not ry to sell me anything I did't need, service manager also spoke with me to ensure satisfaction and looked up lost security code for keyless entry, explained the processes, was very helpful. Also had hot tea in waiting area which also had coffee and bottled water. Had visited the showroom in the past and enjoyed the hassel free attitude with salesperson. Overall a great place to do bussiness More

Bought my 2009 Mercury Mariner Premier new from Ed Howard thinking I would be getting an excellent vehicle. However, at 7,000 miles, I had to have my vehicle brought in for service only to discover I needed thinking I would be getting an excellent vehicle. However, at 7,000 miles, I had to have my vehicle brought in for service only to discover I needed to have my transmission entirely replaced. They informed me that the Mariner was known for having transmission issues, and you would assume they would be prepared for someone to be bringing one in. However, it took me over 2 weeks to simply have the new transmission installed. From then on, the nightmare simply got worse and worse. Approximately ever 2-3 months through the present I have had to have it in to get serviced. I have two more payments to make until the vehicle is paid off, and never before have I regretted purchasing a vehicle like I have with this. The worst part to me, was that every time after warranty that I brought the vehicle in to be serviced, I was treated like helping me was the last thing that Steve was interested in doing. The only good employee there that I dealt with was Lenora and she was the only bright spot of this entire service department. I ended up resorting to bringing my vehicle to Matthews Currie Ford in Venice to get my issues looked at and they were far, far, far more helpful and knowledgeable. And after all of this, all of the issues I kept having with my Mariner, Ford informed me that Ed Howard Lincoln-Mercury had actually managed to install part of the transmission BACKWARDS, causing my transmission to repeatedly overheat and essentially ruining all of the internal components, and all of the payment for the service is now my problem thanks to the multitude of mistakes made by the Ed Howard staff. I have never felt so ripped off and disappointed with a business in my life, and anyone whom I know cant believe all of the hassle that I had to go through to even get Ed Howard to merely look at the vehicle without charging me an arm and a leg. The worst of the people working there is Steve Braver, and he is far less "brave" than his name implied, his name should really be Steve Care-Less or Steve Do-No-Work. One time when I went in and was upset with how the vehicle had not been fixed for what I had brought it in for previously, and the vehicle broke down in the middle of Beneva Road leaving me stranded, he told me to "relax" and that it was "not his problem", and that I had no reason to be upset. He then proceeded to say he was going to look into the problem and would get back to me. Two days later, the problem was "fixed" and I paid full cost, and was sent on my way, and surprise surprise, not two weeks later my car broke down again for the 3rd time and had to be brought back, and still was never fixed until I took it to Matthews Currie and they could not believe the mess up of work that had been done on the car, and how now, the transmission was essentially ruined. Never ever ever should you take your car to this place, the one good employee cannot compare to all of the headaches and poor work that were performed there, and the customer service was literally as poor as it gets, and that is the only reason I actually took the time to write this whole review, because I have never taken the time to actually give a place a bad review ever before in my life. Please reconsider if you are considering doing ANY business with this dealership, trust me, within 6 months, you will be kicking yourself and wishing you had paid attention to this review. More

ed howard is a small friendly dealership, from the first time you pull onto the lot there is always someone to greet you, service moto is the customer needs come first, sales team is great and they know the time you pull onto the lot there is always someone to greet you, service moto is the customer needs come first, sales team is great and they know the product, they dont try to sell you anything on the lot, they sell you something that fit your needs, i would say to the people looking for a car stop in and see them, THE COFFEE IS FREE. Denny Kedzierski sarasota fl More