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Economy Honda Superstore
Chattanooga, TN
1,071 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,071 Reviews of Economy Honda Superstore
December 01, 2015
Bad Customer Service I cannot speak for all employees at Economy Honda, but this was my experience. My experience included the following: -Lies from salesman -Offers I cannot speak for all employees at Economy Honda, but this was my experience. My experience included the following: -Lies from salesman -Offers from a salesman to repair the car I just purchased with "under the table" pricing from a family member of his -Car was presented in a way that seemed good on the lot, but started having problems within 24 hours of purchase and was not fixed -Attempted to add fees that should've been included in the ticket price of vehicle -Does not uphold the exact warranties they state they offer online -No customer service once papers are signed ("Quotations resemble exact wording by persons in this review") 1.) I went to the used car lot to look at a car I had seen online. I researched the vehicle beforehand for common problems it may have so I knew what to look for, such as sunroof failure. I test drove the car with a salesman, XXXX XXXXXXX, and tested everything inside the car including the sunroof which worked the single time I tried it. The salesman, I quote, stated "The sunroof works good" during my inspection, and seemed to the single time I tested it. After the papers were signed it turns out the sunroof didn't last 24 hours and the second time I tried to use the sunroof it failed completely. I called Economy Honda and was directed to the same salesman. He told me he would call me back in a little bit. Two days later I had to call again due to lack of a call back. I was redirected to the same salesman who said it would be up to a manager named Bill if they would even consider fixing it, even though the problem was within 24 hours of purchase. In the same phone call the salesman then told me legally I have zero options because the car was sold "as is", even though I never mentioned anything about taking legal action. He then went on to tell me the manager, Bill, would not be there until Friday at which time he would call me back. The salesman then went on to say that he would do me a favor and call a family member of his who works on BMW's to get me an "under the table" repair. I pretended to not hear the entire "under the table" comment since I am a government employee who has no interest in such a thing, and told him that I would be waiting for his phone call on Friday to hear what Bill had to say. No call on Friday from the salesman. (Again) The following Monday after work I went to Economy Honda in person to make sure that a manager was at least aware that I had this problem. I went inside and spoke to XXXX XXXXX, the general sales manager, who had the sunroof looked at. After ten minutes I was told by the manager, who was nice, that Economy Honda does not have the capability to take the headliner off the car, but he can give me the number to a reputable shop. Really. This is terrible customer service. Either A.) the sunroof should be fixed or paid to be fixed by a shop that is capable of doing so at no further inconvenience to me or B.) the price I paid for the car should be adjusted for a nonworking sunroof to acheive reasonable customer service expectations. 2.) On top of the previous problem the salesman attempted to add a $599.50 docking fee on top of the ticket price of the car. The website for Economy Honda clearly states that this fee is included in the ticket price and excludes the tax, tag, and title fees. After seeing this all trust was lost and I told the salesman I needed to leave. He then took over 10 minutes to give me my keys back so he could attempt another sales pitch. The next day I received multiple calls from the salesman. When I told him about the included doc fee policy he replied "that's on new cars, I am not sure that applies to used ones." I then told the salesman I was no longer interested he called back with an apology saying it was one of the finance guys fault and that it has to be removed manually in the computer. I was uneasy now knowing the salesman could not be trusted so I told him the price was still too high due to a low ball offer on my trade in. He called back several times with a better offer each time and I eventually caved and went back to the dealer to buy the car. That was a huge mistake. My advice to anyone thinking about purchasing a used car is to purchase from a salesman you can trust so that buying a car can be a pleasant experience. Do not make the same mistake I did and purchase a car from a salesman you can't trust. Economy Honda also did not fulfill the warranty they offered online for the specific car after I had signed most papers. I assumed that if online they stated 48 months that is what they would be willing to do. That is not true. Just because they put information online even for the specific car does not mean they will support it once certain papers have been signed. 3.) In their defense the car is still running engine and transmission wise. My complaint has all to do with the lack of customer service and the reasons I listed at the top of this review. More
by Joe
Employees Worked With
Chris Harris
December 01, 2015
2015 Honda Civic Larry Fultz and the whole Economy Honda team made the buying experience easy and pleasant. Were very accommodating, patient and helpful in making the Larry Fultz and the whole Economy Honda team made the buying experience easy and pleasant. Were very accommodating, patient and helpful in making the decision. Great job! More
by Helen Whitaker
November 29, 2015
Great experience We just purchased a 2016 Accord EX-L V6. Lindsey Thomas made it the best car-buying experience ever. We've already recommended her to a family membe We just purchased a 2016 Accord EX-L V6. Lindsey Thomas made it the best car-buying experience ever. We've already recommended her to a family member, and will continue to recommend her every chance we get. More
by hankwells
Employees Worked With
Lindsey Thomas
November 13, 2015
2016 Accord Coupe EX-L V6 MT Purchase Harold was great to work with in the purchase of this car. The combination of features requested required the vehicle be ordered. Harold was realistic Harold was great to work with in the purchase of this car. The combination of features requested required the vehicle be ordered. Harold was realistic about the time to receive the vehicle and kept us apprised of progress made. Honda surprised us with a much earlier than expected delivery. Harold provided excellent service in the completion of the sale. We also received a tutorial on the technology suite in the Accord coupe at no extra charge. Service personnel were excellent at prepping the car and coordinating with Harold. We have been loyal Honda car owners since 1980. We will definitely be back!! More
by StatsbyDoug
Employees Worked With
Harold Blackstock
November 10, 2015
Great Experience We had a great experience at Economy Honda. Our salesman Stacy VanPelt was super helpful and patient as my five year old looked at cars in the rain We had a great experience at Economy Honda. Our salesman Stacy VanPelt was super helpful and patient as my five year old looked at cars in the rain and then waited on my husband to arrive to get paperwork done. The Finance department and the Accessory department were great also. They explained the options available but were not pushy or aggressive. They just put the options out there for us and allowed us to make well informed choices. I will absolutely recommend Stacy and Economy Honda. More
by Lori Grider
Employees Worked With
John Carlisle, Stacy Van Pelt
November 09, 2015
Great, fast service Jeff Hunekke was great in sales. It was a fast transaction and I love my new Honda! Great customer service! Will always trade with economy honda of C Jeff Hunekke was great in sales. It was a fast transaction and I love my new Honda! Great customer service! Will always trade with economy honda of Chattanooga! More
by Klamon
Employees Worked With
Jeff Hunneke
November 05, 2015
Exceptional buying experience Honesty, integrity and value!! David Haynes as salesman as well as Kenny Reagan and Brad Starnes were exceptional. Have bought from David Haynes in th Honesty, integrity and value!! David Haynes as salesman as well as Kenny Reagan and Brad Starnes were exceptional. Have bought from David Haynes in the past and will definitely do so again! They were all honest, no pressure, and interested in what was best for me-a rare combination (in my experience) in this business. Also willing to be flexible in negotiations on price. An outstanding experience. More
by Cavedoc3
Employees Worked With
David Haynes- he was main one with whom I felt, Shannon Harris, Brad Starnes, Kenny Reagan, Heather Shadoin, Jason Beasley
November 04, 2015
Above and Beyond In September my brother drove my Honda Civic from my house in Florida to St Louis. The car died in Chattanooga. My brother had it towed to the nearest In September my brother drove my Honda Civic from my house in Florida to St Louis. The car died in Chattanooga. My brother had it towed to the nearest car repair shop (not Honda). They were closing but would look at it further on Monday, he thought the computer needed replaced. My brother had to return to St Louis for a work commitment so could not stay and oversee the fix. I called numerous Honda centers, including Economy Honda of Chattanooga, the technicians indicated a bad computer was a rare occurrence for a Civic. I decided to have it towed from the car repair shop to Economy Honda. Economy Honda helped me get it towed from one repair shop to another. (The other repair shop wouldn't release the car without payment and they wouldn't take a credit card over the phone....a trying time!) At Economy Honda the techs found a bolt holding down the main ground wire (sparking the engine) was loose. So it was a diagnostic charge and a $3 bolt tightening NOT a new computer. When my brother flew in from St Louis the Economy Honda shuttle person picked him up at the airport. I was extremely relieved - and very, very grateful for the help that all the Economy Honda employees gave to me and my brother during this tough time. Thank you Thank you!! More
by Karisa
Employees Worked With
Can't recall everyone that helped me.....but MANY did!
November 03, 2015
Traded my 07 Honda for a 16 I brought my 2007 Accord in for service, and I was looking at the possibility of having to make repairs that I really couldn't afford. My Warranty had I brought my 2007 Accord in for service, and I was looking at the possibility of having to make repairs that I really couldn't afford. My Warranty had expired several years ago, so I began to look at the option of trading for a newer model Honda. Being that I hadn't bought a new car in almost 9 years, it was a little nerve-wracking to say the least, but my car salesman, Chris Hayden, helped put my mind and my nerves at ease! Chris really went out of his way to make sure I was aware of all of my options, and he was very patient with me as I went back and forth between deciding to buy a car or get the repairs done. Chris Hayden was very knowledgeable, professional, and trustworthy! He made my car buying experience with Economy Honda one that I will never forget! Thanks, Chris! More
by Kiki30
Employees Worked With
Chris Hayden
November 03, 2015
Pleasent Surprise Although the dealership is located among a dealership community for lack of better terms Economy Honda.Superstore went way above and beyond to make me Although the dealership is located among a dealership community for lack of better terms Economy Honda.Superstore went way above and beyond to make me feel like a friend or maybe even a family member. Do everything to clearly display thier appriceation for my business not just some customer number to make money off of. The first day on thier lot it took little time for the sales person to figure the chances of my inability to purchase the vehicle which I was looking at. But at no time did his personality and the way that he treated me change. Nor did any other staff member at any time look down at me or treat me any different. Then the next day as I returned to purchase the same vehicle eveyone of the staff had no hesitation helping me and the sales person doing everything to put the deal together before the bank closed. Even after as the topic of an expired emissions test arise Shane the sales person himself took the vehicle down to secure the smog check. At no time did I ever hear, see or even feel any hint of any person at Economy Honda treat me with anything but respect and common courtesy. Yes, I gladly give Economy Honda Superstore 5 stars. Chris Bauder More
by Pleasantly Surprised
Employees Worked With
Shane
