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EchoPark Automotive St. Louis
Chesterfield, MO
171 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
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Showing 171 reviews
June 22, 2024
Great car, respectable price, experience guide was so unhelpful. Explained absolutely nothing. Told him what car I liked. Tossed me the keys and opened the gate. Never explained anything or offered a unhelpful. Explained absolutely nothing. Told him what car I liked. Tossed me the keys and opened the gate. Never explained anything or offered any services other than “you want the warranty for XX dollars a month?” Took them 7 hours to complete the paperwork. Then when it was finally done my address was wrong. Total lack of professionalism. Then when the 7 hours was finished, it had not been gassed and floor mats were still in back. He did nothing. There were other people having the same problems. Additionally there were customers arriving and no one would talk to them. I watched 3 different families leave because no one would help them. At the same time there were several of these guides sitting and talking My guide I could see in the back room texting for 30 minutes while we were all waiting on him. If you want to go here and they tell you Virgil Union is your experience guide, you might as well leave right then. More
by Leighton J
June 21, 2024
Ace made me feel very comfortable- no pressure. I’m a young female and was very nervous about being pressured. I would recommend him to anyone looking to buy! They make salary so they are not pushy I’m a young female and was very nervous about being pressured. I would recommend him to anyone looking to buy! They make salary so they are not pushy at all. He helped me to find a car that will work for ME. 10/10!! More
by Kelly
Employees Worked With
June 13, 2024
Long term review: We bought a minivan from Echo Park in 2023 knowing that they stood behind their vehicles. They did, but problems remain, and I had to come out of pocket to fix the problems myself. Whe 2023 knowing that they stood behind their vehicles. They did, but problems remain, and I had to come out of pocket to fix the problems myself. When we took delivery of the van, the navigation system did not work. Echo Park got it fixed. I was happy. But, our minivan, days after we got it from Echo Park, started creaking and groaning over low speed bumps, and it felt a little unsettled at highway speed. I contacted Echo Park, and they agreed to do whatever it took to fix the problem. They took the van to the Chrysler dealership and gave me a loaner. Fast forward a few weeks, and Chrysler replaced the entire transmission under warranty. Great. But the van groans over bumps and still feels odd. Fast forward, and Echo Park replaces the entire front strut assemblies. Hooray. Two days later, groan over bumps. Months have passed between the car purchase and the replacement of the struts, I've been in multiple rental cars from Echo Park, they give me a gift card to compensate me for the trouble. But the van creaks and groans. 38,000 miles on the odometer. I take it to the Chrysler dealer-a different one closer to my house-and the dealership charges me to diagnose it. Diagnosis? We need to look into it. Conclusion? We need you to come in and give us more money. Great. I call echo park, they call me back but don't leave a message. Life happens, everyone is busy, I drive my creaking, groaning van for 12,000 miles. Fast forward to two months ago, and my front tires, which were pretty much new when I bought the van ,are worn down to the belts at the edges. Great. I put two new tires on the back and rotate the rears to the front. Two weeks go by and the front tires wear out again at the edges. Great. My van is so broken that I can't even keep tires on it. I have to pay to replace the entire control arm assemblies out of pocket on a vehicle that's been "inspected" by Echo Park and is "certified." So I do. After the entire front suspension is replaced, the car doesn't make any more creaking noises. "Certified," "Inspected." Two more brand new tires go on. Overall, I am happy enough: I bought a used car during the worst possible used car market and got a good price. But, the car showed up broken after I paid $400 to ship it to myself. Echo Park went out of their way to try to make me happy, but the car didn't get fixed. I had to do it myself. The moral of the story is: the idea that Echo Park inspects the cars and certifies them may not be entirely accurate. They kind of do that, but when it came down to it, their inspection was a failure when it comes to my van. And, the idea that Echo Park will stand behind what they sell might not be entirely accurate. They did, until problems remained, and then they were my problems. They kind of stood behind the van and spent time and money to make me happy, but at the end of the day, my van was still broken, and I'm out a few thousand dollars to fix a van that was certified to be trouble free. I would not recommend Echo Park. They did not find an obvious problem with my van that they should have when they inspected the van and certified it. And, even though they jumped through hoops to get the problem solved, when they were done, they were done. So, I had to fix a car that was certified as being flawless with my own money so that it was drivable. And, if you've read all the way to the end, my car was delivered totally filthy inside. The loaner cars that I had for the months it took to fix the problems that were not fixed came off the lot-they were for sale. Totally filthy. They don't detail the cars, they don't do anything. How do I know? Well, one of the cars had a receipt for the last time someone rented it from Avis in the center console. And some of the cars were in worse shape than mine, they felt worn out. Oh your certified inspected guaranteed minivan is not road worthy? Here's a car so dirty you don't want your kids to be in More
by Dad9000
Employees Worked With
May 12, 2024
Echo Park was awesome. The sales people were great. KELLIE was Our sales person and she was awesome. She went above and beyond to ensure we were satisfied. Franklin got us The sales people were great. KELLIE was Our sales person and she was awesome. She went above and beyond to ensure we were satisfied. Franklin got us the financing. We need it and ensured we were comfortable with our payment. More
by hlaw97
Employees Worked With
Kellie Ali
April 13, 2024
Echopark Automotive is highly unethical, their entire business is based on misleading customers to get them to the dealership. We called to inquire about an SUV that just received a $4600+ price reducti business is based on misleading customers to get them to the dealership. We called to inquire about an SUV that just received a $4600+ price reduction, after a 10-minute conversation about the vehicle, we decided to drive 45m to go see it. Upon arrival we drove by the SUV and it was absolutely pelted with bad hail damage, NO MENTION OF THIS WHATSOEVER on the phone!! We decided to stay and take a look at other cars, we found another SUV that we really liked, test drove and discussed all detail with the salesperson prior to deciding to purchase the vehicle. When going to pay, the price was $1264 MORE than what we were told would be the total price! What??!!? Every car sold by EchoPark has an administrative fee plus a totally bogus 'appearance protection' fee applied that totals $1264, it's non-negotiable. After spending 3 hours looking at cars we were lied to 2x and walked away in disbelief that a company can operate in this manner. If searching cars.com, cargurus.com or any other site that evaluates the price ("great deal, etc..."), EchoPark reaps the benefit of their false price on these sites when the actual price is $1264 higher. The vehicles are also NOT $3000 less than similar vehicles at another dealer. A very poor experience. More
by dstellic
Employees Worked With
March 29, 2024
Brian was great very informative and very knowledgeable person. Would highly recommend him to buy a car person. Would highly recommend him to buy a car More
by kbriannn
March 22, 2024
Was super easy. We found a car online, came in and did a test drive. They let us reserve the car for 72 hours with a $500 down payment. They added a $699 fee for the We found a car online, came in and did a test drive. They let us reserve the car for 72 hours with a $500 down payment. They added a $699 fee for their Permaplate protection program but even with that it was cheaper than others we found online and had many more upgrades. More
by SLW
Employees Worked With
Kellie
February 29, 2024
Buying a Pre-Owned car can be fun, efficient and professional. EchoPark and their team takes pride to a new level. Check them out for yourself. Brian Fiddleman and his experience can help bring b professional. EchoPark and their team takes pride to a new level. Check them out for yourself. Brian Fiddleman and his experience can help bring balance to any force. Exceeding expectations consistently. More
by bfiddleman
Employees Worked With
