EchoPark Automotive San Antonio (New Braunfels)

I knew the vehicle that I wanted before walking in. No mention of home delivery. Maybe because I live in San Antonio, not New Braunfels. Dimitri was an excellent sales person No mention of home delivery. Maybe because I live in San Antonio, not New Braunfels. Dimitri was an excellent sales person More

I have bought many cars in the past but this was the best and easiest experience I have ever had. Our salesman Seth was excellent would recommend to anyone looking for a new vehicle anytime. and easiest experience I have ever had. Our salesman Seth was excellent would recommend to anyone looking for a new vehicle anytime. More

Easy to work with, patient, explains every detail. Enjoyed the experience. Thank you Evan Green! Enjoyed the experience. Thank you Evan Green! More

TL/DR: If I could give 10 stars I would! Demitri and Yousuf were amazing and helped my grandma drive off with the car she wanted! EchoPark is a REFRESHING breath of air after dealing with pu Demitri and Yousuf were amazing and helped my grandma drive off with the car she wanted! EchoPark is a REFRESHING breath of air after dealing with pushy and dismissive dealerships. Full Review: My grandma has been looking for a new car as her 10 year old Prius is on its last leg. We went to a “normal” dealership and had the normal dealership experience. Pushy salesmen, negotiations, waiting in a boring closed off room, etc. After being there for an hour an a half we were essentially rushed out the door because she didn’t like the “deal” they laid on the table. She left feeling disappointed and discouraged. Enter EchoPark. I found the same car she test drove at the dealership on their website and called to set up a test drive. Not only did they get us in at 8 pm (they close at 9), but when we got there we were immediately greeted by Demitri, who guided us through the check in process and got a sense of what my grandma was looking for. We were invited to sit wherever we wanted in their main room, and they even had toys for my young son to play with. Shortly after sitting down we were greeted by Yousuf who informed us that he’d be working alongside Demitri to help us out (it was VERY busy, so this was a plus in our book) rather than have us wait forever. Yousuf checked my grandmas license, handed her the keys to the car for us to test drive, and took my grandmas keys so they could start the appraisal on her Prius. After we got back, Demitri sat down with my grandma and went over everything and was INCREDIBLY patient with her and answered all of her questions throughly and clearly. It was around 9 pm by this point and we didn’t feel rushed nor did Demitri or Yousuf seem agitated to be at work late on a Saturday night. After finalizing a verbal deal, Yousuf came back shortly after with the paperwork and walked my grandma through everything and *again* thoroughly explained and elaborated when she had questions. While Yousuf was helping my grandma finalize everything, Demitri was taking the new car for a wash and even filled the gas tank for her! We were there for about 2.5 hours but it didn’t feel like it! The entire atmosphere of EchoPark, mixed with the friendliness of their employees made the entire experience enjoyable from start to finish. My grandma left with the car she wanted, and with a huge smile on her face. I honestly cannot recommend this place enough, and my husband and I will definitely be getting our next car from here! More

Was told from the sales person that the Appearance Protection Product of $699 is required to have with the purchase, It's a total lie! Also, the car was not washed/cleaned when picked it up, and dusty Protection Product of $699 is required to have with the purchase, It's a total lie! Also, the car was not washed/cleaned when picked it up, and dusty all over interior. More

First time dealing with Echopark. Should of looked at them on earlier car purchases. Great offer on my trade and a good deal on my Toyota Tacoma. The BEST part of the purchase was wor Should of looked at them on earlier car purchases. Great offer on my trade and a good deal on my Toyota Tacoma. The BEST part of the purchase was working with Experience Guide EVAN GREEN. An excellent representative. More

I went to New Braunfels as it is close to Austin. My son took me to look at some vehicles I was interested online. Jonathan the salesman immediately called to set an appointment. The process was so e My son took me to look at some vehicles I was interested online. Jonathan the salesman immediately called to set an appointment. The process was so easy and fast. Jonathan went above and beyond to get me into a vehicle I was comfortable with and easy on my budget. He should be Acknowledged for great customer service. I will definitely be recommending the New Braunfels dealership to all my family and friends. More

It was a different experience in comparison to regular car dealerships. It was warm and welcoming. No pressure, staff was friendly car dealerships. It was warm and welcoming. No pressure, staff was friendly More

I was pretty anxious to buy a luxury car from an independent dealer, but the process was so smooth. Our salesman, Evan was great to work with and made our experience really wonderful. The car needed independent dealer, but the process was so smooth. Our salesman, Evan was great to work with and made our experience really wonderful. The car needed new brake pads, and the service team got us scheduled the next week to come back and they took care of it. They also noticed that another part needed to be replaced and are taking care of that as well. Connor in the service department was awesome as well. Everyone was so kind. This was definitely a great experience and I would highly recommend working with EchoPark! More