EchoPark Automotive Laurel

Great service Saqib was great and the process only took an hour. Great customer service and I am happy with truck so far. I would come back. Saqib was great and the process only took an hour. Great customer service and I am happy with truck so far. I would come back. More

Great experience - William was perfect!!! Wonderful overall buying experience, unlike any other car I have purchased. I can’t say enough about the calmness, honesty and non-pressure purchase Wonderful overall buying experience, unlike any other car I have purchased. I can’t say enough about the calmness, honesty and non-pressure purchase this was, and would strongly recommend Carbiz to anyone! More

Used vehicle My husband and I received superior service from Javier Cuellar for the sale of our Ford SUV. EXEMPLARY, PROFESSIONAL, COURTEOUS salesmanship, would My husband and I received superior service from Javier Cuellar for the sale of our Ford SUV. EXEMPLARY, PROFESSIONAL, COURTEOUS salesmanship, would highly recommend CARBIZ!!! More

Great prices, vehicles, and staff. Definitely recommend. My wife and I recently purchased a used Nissan Rogue from Carbiz. Our salesperson, William Offei, was incredibly patient, helpful, and forthright with My wife and I recently purchased a used Nissan Rogue from Carbiz. Our salesperson, William Offei, was incredibly patient, helpful, and forthright with us. The service technicians were also very generous with their time in helping us feel confident in our decision. Their pricing was incredibly competitive, and the no-haggle policy demonstrated their confidence in the value of their vehicles. They also went above and beyond to make the process easy for us by having the vehicle shipped down from Baltimore to Laurel to be closer to our home, meeting with us at a convenient time after work, and staying late past their closing time to complete the paperwork. Having been unfamiliar with Carbiz and generally focusing on franchised dealerships, we were skeptical at first but trusted the overwhelmingly positive reviews. We were pleasantly surprised by their staff and showroom, which was very impressive and indicated their quality and professionalism. To provide more detail of our experience, their 5-day no-questions-asked return policy allowed us to take the vehicle to a local mechanic for a pre-sale inspection once we brought it home. Unfortunately, that local mechanic gave us what turned out to be an erroneous report, which initially made us question our purchase. However, to reassure us, the Carbiz technician put the vehicle on a lift, walked us through the points in question, showed us additional indicators of the vehicle's condition, and even got on a conference call with us and the local mechanic to discuss those percieved issues. My wife and I decided to get a third opinion from a Nissan dealership for additional peace of mind, so Carbiz provided us with a loaner vehicle to use while that inspection occurred. Nissan's inspection ultimately confirmed the vehicle's great condition and the inaccuracy of our mechanic's inspection. Our interaction with Carbiz really illustrated their commitment to our satisfaction, as well as the quality of their vehicles and staff, which is why we would definitely reccomend them for future car buying. More

Thrilled I came to Carbiz! Easy process, great price and excellent condition SUV. Thanks to Javier, the one man professional band, we got the great service everyone hopes for. Easy process, great price and excellent condition SUV. Thanks to Javier, the one man professional band, we got the great service everyone hopes for. We didn’t have much contact with any other staff member but Javier made up for it. We drove over 2 hours based on Javier’s feedback on the desired SUV and were not disappointed Thank you! More

False advertising of online sale and poor customer service Prioritize sale over customer service. Very disappointed. If you are looking for a dealer to trust this isn't the place. Long story short found a car Prioritize sale over customer service. Very disappointed. If you are looking for a dealer to trust this isn't the place. Long story short found a car online and submitted for a purchase through their online process on a Thursday. Was trying to sign contracts and provide a cash purchase and was told to come Sat. Come Sat when I was scheduled to pick up the car they called me and said it was sold. You decide if this the type of dealer you want to work with. More

Car buying the way it should be Javier, was a pleasure to work with. Every step of the buying process was communicated and explained well. I highly recommend working with him and car Javier, was a pleasure to work with. Every step of the buying process was communicated and explained well. I highly recommend working with him and carbiz. More

Very good Everything went well from beginning to end I’m not a writer but it was a good experience is that ok 👍🏾 White and black Mini Cooper Countryman Everything went well from beginning to end I’m not a writer but it was a good experience is that ok 👍🏾 White and black Mini Cooper Countryman More