EchoPark Automotive Houston

Location: 8477 North Freeway, Houston TXVehicle: Black Location: 8477 North Freeway, Houston TX Vehicle: Black 2017 F150 Platinum Found a F150 Platinum online, and called to verify the availability o Location: 8477 North Freeway, Houston TX Vehicle: Black 2017 F150 Platinum Found a F150 Platinum online, and called to verify the availability of it. From the moment Ms. Clark answered the phone to assist in scheduling for me to test drive, and answering all my questions; I was left very impressed. The overall politeness, good hearted nature, and knowledge was superior to what I have dealt with at Ford Dealerships. Upon arriving at the store, I was greeted, and worked with a young man by the name of Steven. The entire process was comfortable, relaxed, no high pressure sales tactics, and could not of been any better of an experience. The pricing was all very upfront, and you are not blind sided by anything as they tell you what they will present at the very beginning, and the costs as well as the price you see is what you pay. I had been dealing with numerous Ford dealerships prior, and was constantly getting the run around, and had become very frustrated with the entire car buying experience; until I went to Echo Park. I truly recommend working with this company, and Steven to buy vehicles; as you will not find a more comfortable, and relaxed situation. The staff is extremely friendly, attentive and cleanliness of the store was truly remarkable. I am now going to be a loyal customer, and am telling everyone I know of how great an experience this was, and that given the chance; work with Steven as you will leave with a smile on your face, and will be taken care of. Truly an amazing car buying experience!!! -Jacob M.- More

RAM 1500 Purchase Called the main office because we seen an RAM 1500 that we liked, office said that someone at the dealership would contact us. No one ever did! Called Called the main office because we seen an RAM 1500 that we liked, office said that someone at the dealership would contact us. No one ever did! Called back and the corporate office said that they would resubmit, and still no call. Called back to the corporate office and they told me that the truck that we were looking at was gone, picked a second truck and that one was gone. Picked a third and it was still there. On the third call, it took a representatives supervisor at the corporate office to get a hold of the head of finance at the location that we were going to shop at on the phone. Everything went smoothly the third time around. More

The price was very good. Unfortunately that was the only thing good about the whole experience. I was doing most of the stuff on-line because of COVID. Well, it took over 5 days to finally get a purchase thing good about the whole experience. I was doing most of the stuff on-line because of COVID. Well, it took over 5 days to finally get a purchase agreement from them after several promises of "we will email that to you right away." Then when we got to the dealership (Houston) it took over 3 hours to get through the process. I had a cashiers check from the bank, I had no trade-in, did not want to test-drive or negotiate, nothing. But everything was slow, slow, slow. Then when the salesman got the paperwork to me and we started signing, they had tried to slip in a fee that was not on the purchase agreement which slowed us down even more while he took it back to fix. All in all More

Great experience! TJ made the car buying process, quick and seamless. This is the fourth used car I have purchased and this was by far the best experience. and seamless. This is the fourth used car I have purchased and this was by far the best experience. More

Rude customer service and deviant salesperson Rude customer service, from the front desk lady to the salesperson. Twice the lady hung up in the middle of the conversation. Esperancia message me ba Rude customer service, from the front desk lady to the salesperson. Twice the lady hung up in the middle of the conversation. Esperancia message me back that she was looking into the vehicle for herself (well guess salesperson get first choice). Jarod or Jerry (sales supervisor) refused to provide a breakdown of the cost of the vehicle, although I planned to pay for it cash (Didn't want to pay for insurance gap or extended warranty, all the hidden fees they try to sneak in). So far no good experience has come out of EchoPark Houston. If the service over the phone is horrendous, I can just imagine in person. More

EchoPark was a great experience. Great deal, very helpful, friendly staff and we love the car we purchased. The facility was clean and comfortable, the staff listened to what I was looking for and w helpful, friendly staff and we love the car we purchased. The facility was clean and comfortable, the staff listened to what I was looking for and was trustworthy. More

i loved my experience with echopark. took time to know what we wanted in a new car and tried to get us the best deal financially. definitely will be back! what we wanted in a new car and tried to get us the best deal financially. definitely will be back! More