EchoPark Automotive Houston

Thomas made our experience comfortable and pleasant! We appreciate that he pulled multiple vehicles around for us to compare and never pressured us. We would definitely buy from an EchoPark again! appreciate that he pulled multiple vehicles around for us to compare and never pressured us. We would definitely buy from an EchoPark again! More

It was a pleasurable experience. Thomas was very patient with us when it came to looking at cars and test driving them. Was very informative when it was needed. with us when it came to looking at cars and test driving them. Was very informative when it was needed. More

easy breezy nice facility with huge variety of cars. great prices w/no haggling. john taner was very personable and a great closer. i would highly recommend him f nice facility with huge variety of cars. great prices w/no haggling. john taner was very personable and a great closer. i would highly recommend him for car buying. process took a little over 3hours. i was disappointed that i was not allowed to use my own financing which was way lower than theirs. More

Good day we are very happy with our vehicle and our sales associate ms Williams was great and her supervisor was awesome they both were very knowledgeable patient and encouraging and they both gave us a grea associate ms Williams was great and her supervisor was awesome they both were very knowledgeable patient and encouraging and they both gave us a great customer service experience Thank you I will definitely recommend Echo park Houston 8477 north fwy. More

Veronika is an Excellent Sales Rep! She was very informative and thorough during my process! She is highly recommended for anyone looking for a car! informative and thorough during my process! She is highly recommended for anyone looking for a car! More

Fair Price - Long Process I first inquired about my F150 on June 26, 2020 and met with Addie who gave me a 10-minute tour of the dealership. She introduced me to her manager D I first inquired about my F150 on June 26, 2020 and met with Addie who gave me a 10-minute tour of the dealership. She introduced me to her manager Dominic as well. Addie retrieved the truck and I took it for a test drive. Upon arriving back from the test drive Addie went over the final numbers. At that current time, I was not willing to pay the price offered. I was told that EchoPark has a set-price no haggling policy. I left the dealership without purchasing that day. Fast forward to July 2, 2020. I received an email stating the F150 was reduced. I contacted Addie and requested to purchase the vehicle. She stated to come buy and we could finalize the purchase. Upon my arrival, I was told the truck needed to be removed from inventory and go to Doggett Ford for a sensor repair on the running boards. At this point, I requested to take advantage of the "Contact-less" purchase of the vehicle when it returns from Doggett Ford. I agreed to provide my home address and have all documents signed electronically when the truck became available. Addie kept me updated and stated the truck would be available no later than Wednesday following the Independence Day holiday. Wednesday came and went and the truck was not ready. Addie explained due to Covid there were further delays. Thursday late morning I receive a call from Dominic letting me know the truck would be available for purchase. I stated I made an agreement with Addie to have the "contact-less" purchase be completed and brought to my home. Dominic stated due to Covid and the reduced staff he would not be able to honor the "contact-less" purchase. I was frustrated that EchoPark would advertise "contact-less" purchase but not honor it. The entire point to the "contact-less" purchase is due to Covid, so to use an excuse you can't offer "contact-less" purchase due to Covid defeats the whole point in the first place. Prior to showing up to the dealership, I made it clear that I wanted to be in and out as quickly as possible. I requested for documents be ready for me upon my arrival. I show up to the dealership 4pm and met with Dominic. I spent about 45-minutes looking over the truck while he got documents ready for my signature. I then met with a sales rep selling me protection plan from exterior and interior damage. After that I waited about another 45-minutes for e-docs to be prepared for my signature. I finally left the dealership at 6pm with the truck. Overall, I expected to have daily updates on the repair status of the truck especially when it wasn't ready on the promised date. I was really hoping to take advantage of the home delivery as this would have saved me time and inconvenience. I observed more than enough staff at the dealership just sitting around their computers and chatting with one another. Lastly, the document signing process was not as quick as advertised considering the website states "under an hour." At the end of the day what drew me to the dealership was the price of the vehicle and not have a ton of dealer fees other dealers may throw in. I applaud the patience of Addie and Dominic in working with me and keeping me on the radar as I understand the number of interested persons in the truck. More

DeMarcus lied to us about the price of a vehicle. He quoted us one price then tried to raise the price after we had already gotten a cashier's check for the original amount. quoted us one price then tried to raise the price after we had already gotten a cashier's check for the original amount. More