EchoPark Automotive Houston

Avoid at all costs. Customer and post-purchase services are awful. I bought a car less than a month ago. I hadn’t checked it before purchase cuz it was a very long proc Customer and post-purchase services are awful. I bought a car less than a month ago. I hadn’t checked it before purchase cuz it was a very long process it took them a couple of weeks. They were asking for a very high downpayment, and when I came back a couple of times with the right amount the cars we sold out and every next car I picked up (with the same price range), for some reason the downpayment became higher and higher. But this is a different story. After a few days of driving, I noticed a few problems and notified them about them. They made an appointment, checked the car told me that they didn’t see any faults, so they couldn’t fix them. Even when I pointed and one of the problems appeared in front of their service guy, they just told me to bring the car to Mercedes. Why should I do that, if they give a 1 month/1000 miles warranty and I bought this car from their dealership not from Mercedes? Within a few “post-service” days I found a few new faults and called them. It was very hard to reach their service department, I was waiting for a week for them to get back to me and then their closest available time was in a week. I gave them old issues to fix and a few new ones. The most important and related to the safety issue is the rain sensor, which doesn’t work and I have to drive with a full water windshield. So when I brought the car back, they checked it again, found any faults and told me that everything was working and we couldn’t do anything so bring the car to Mercedes. They even haven’t tried to clean or reset the sensor. They gave me nonsense answers that sensors should be tested when the car is driving and rain is falling. After those not-acceptable answers, I brought the car back to the store I bought it from. The GM of the south's store, as he told me he was, started to blame me that I hadn’t bought the extended warranty, blamed that I’ve come back after their 1-month warranty expired, when it’s not and I still had more than a week, and even if it is, I called them 2 weeks before they found the first available spot to make the service. Also, he blamed me I gave them a list of issues, and told me “Man, common, you bought a used car, it is normal that it has issues, what did you expect? You also brought the car with a list of issues, but you shouldn’t do that. Our service doesn’t have time to fix them, you should address 1 at a time, so they can try to fix it.” I’ve told them also to take the vehicle back if they can’t fix those issues and either give me another one or my money back. And of course, the answer was that I’m already out of time, and they can take it only as a trade-in. Which is not right, because it took so long time for them and not for me to take the car to the service and check it. This is the worst experience I’ve got. They haven’t even tried to resolve the issues, because the car was already purchased, just keep on telling me that those are my problems and they don’t fix anything if the “computer” doesn’t show the fault, but when you prove it and show it to them, they don’t care and just keep on repeating that showing the problem is not evidence. More

Very nice welcoming people, handled things nicley and timely was very pleased with my visit here Keith did a wonderful job helping me out !! timely was very pleased with my visit here Keith did a wonderful job helping me out !! More

The car purchased is terrible. My experience with the car terrible, however the people employed there seems really great. Would love to give the entire car back for a full refund o My experience with the car terrible, however the people employed there seems really great. Would love to give the entire car back for a full refund or equal exchange for a different vehicle. I would be ok with keeping the loaner. I have sent text to the sales person regarding the possibility of this transaction. More

Very efficient and professional. Fast service and do not get tired showing different options. I will e recommend them to others. Fast service and do not get tired showing different options. I will e recommend them to others. More

Good customer services, Amanda Escobar was my sales representative and she help me through out the process with courtesy. The only negative point was that the coolant fluid level was to low, and they representative and she help me through out the process with courtesy. The only negative point was that the coolant fluid level was to low, and they tried from me to wait until dealership call me to make an appointment to refill that fluid. That was incredibly unacceptable. At the end fluid was refilled the day of purchase. More

Ali the manager was great. Sales person Christy was informed and quick to answer questions. Good experience. 30 day rerun policy, which is comforting. Sales person Christy was informed and quick to answer questions. Good experience. 30 day rerun policy, which is comforting. More

Positive experience at EchoPark North. Friendly employees. Our salesperson was Fernanda, who listened to what we were looking for in a car. Fernanda was pleasant throughout our experience, Friendly employees. Our salesperson was Fernanda, who listened to what we were looking for in a car. Fernanda was pleasant throughout our experience, and made every effort to please us. In addition, she was respectful, professional, and knowledgeable. Ask for Fernanda if you want a positive experience in your car buying. Additionally, when we needed to schedule a time to take care of some touch ups, it was very easy to schedule. Everything seemed to flow smoothly. More

He was amazing! !!! He answered all of my questions made sure everything fit for me!! Very informative friendly and definitely went the extra mile to make sure we wer !!! He answered all of my questions made sure everything fit for me!! Very informative friendly and definitely went the extra mile to make sure we were happy with our choice. I would recommend him to anyone in the market to purchase a vehicle!!! All around excellent experience and superb service More

Nice dealership, no haggling over prices, reasonably priced vehicles, good customer service. Large inventory of many different kinds of cars. priced vehicles, good customer service. Large inventory of many different kinds of cars. More

Darell was great ! Everything was amazing I will recommend him to anyone to get a car !!! Everything was amazing I will recommend him to anyone to get a car !!! More