EchoPark Automotive Houston

The place is amazing. A friend recommended to us and he was right. We loved the interactions and that what they list is accurate. A friend recommended to us and he was right. We loved the interactions and that what they list is accurate. More

Love our salesperson Shamar Payton, very thorough, caring and was very helpful in finding what fit our budget and liking. Recommend this dealership as well, laid back. and was very helpful in finding what fit our budget and liking. Recommend this dealership as well, laid back. More

The process was easy and relaxing and our sales rep John Morse was great! I would highly recommend. Morse was great! I would highly recommend. More

Best car buying experience, the process from the time we walked in the door until we left was super fast. During the entire process William kept us informed from start to finish. It was my daughter buying h walked in the door until we left was super fast. During the entire process William kept us informed from start to finish. It was my daughter buying her first car. It was cold outside and he still offered to get the big red bow out for us to take pictures. He went above and beyond and we will definitely be back when we need another car. More

This dealership is very welcoming and knowledgeable. We appreciated Shemar’s patience and recommendations. The entire staff and experience was professional. We appreciated Shemar’s patience and recommendations. The entire staff and experience was professional. More

Do not trust these people. I got a car from here and went through the worst. From the salesman adding a warranty of 6200 and never asked to the car having major issues within 2 I got a car from here and went through the worst. From the salesman adding a warranty of 6200 and never asked to the car having major issues within 24 hours of buying, to them not disclosing the actual findings on my vehicle when they sent it to the manufacturer. They use a tablet and just scroll to the bottom so you don’t see the warranty added nor will they mention it. Then to them not fixing my car properly within the 30 days and 4x they had it. Only made it worse. They shaved rotors and I found out was unsafe and put the wrong breaks/rotors on my car the second time. They took the vehicle to get looked at after a review I wrote, at a sister company which was a manufacturer and I didn’t trust it since they were not trustworthy to begin with. The manufacturer stated they told echopark of the issues but echopark chose to tell me the car was fine and had a print out say it was. It wasn’t written in the notes echopark handed over to me though. I called the manager and he advised they did tell echopark and echo park chose to not disclose it to me. Sketchy. So I took it to another manufacturer and they found all the issues echopark and their sister company said they didn’t have. I called the place they sent it to and said they told echopark of the issues and they didn’t relay it to me. Instead to cover themselves exhopark chose to tell me everything was “normal”. When I sent them a pic of the actual findings they wrote me an email saying they would no longer help me. Even though they never did and lied and made the problem worse. Now I am paying out of pocket for their incompetence. Even filed a complaint and was sent to the GM who never reached out. I advise if you do purchase and have issues like I did to return within 7 days because their 30 days they say they will fix anything, they do not. They will slap cheap/incorrect parts and you will have worse issues. More

Do not trust these people. I got a car from here and went through the worst. From the salesman adding a warranty of 6200 and never asked to the car having major issues within 2 I got a car from here and went through the worst. From the salesman adding a warranty of 6200 and never asked to the car having major issues within 24 hours of buying, to them not disclosing the actual findings on my vehicle when they sent it to the manufacturer. They use a tablet and just scroll to the bottom so you don’t see the warranty added nor will they mention it. Then to them not fixing my car properly within the 30 days and 4x they had it. Only made it worse. They shaved rotors and I found out was unsafe and put the wrong breaks/rotors on my car the second time. They took the vehicle to get looked at after a review I wrote, at a sister company which was a manufacturer and I didn’t trust it since they were not trustworthy to begin with. The manufacturer stated they told echopark of the issues but echopark chose to tell me the car was fine and had a print out say it was. It wasn’t written in the notes echopark handed over to me though. I called the manager and he advised they did tell echopark and echo park chose to not disclose it to me. Sketchy. So I took it to another manufacturer and they found all the issues echopark and their sister company said they didn’t have. I called the place they sent it to and said they told echopark of the issues and they didn’t relay it to me. Instead to cover themselves exhopark chose to tell me everything was “normal”. When I sent them a pic of the actual findings they wrote me an email saying they would no longer help me. Even though they never did and lied and made the problem worse. Now I am paying out of pocket for their incompetence. Even filed a complaint and was sent to the GM who never reached out. I advise if you do purchase and have issues like I did to return within 7 days because their 30 days they say they will fix anything, they do not. They will slap cheap/incorrect parts and you will have worse issues. More