EchoPark Automotive Houston

Excellent service was provided. From the point of entering the dealership the staff/salesman that assisted me was friendly and helpful. They provided detailed information about the From the point of entering the dealership the staff/salesman that assisted me was friendly and helpful. They provided detailed information about the vehicle I purchased. It was hassle free and their goal was to get you into the vehicle you desired at the best deal. Christy was awesome!!! More

Quick,proficient and Informative is and was my experience today at Echopark North Houston. Abraham and Austin did an amazing job keeping me Informed and update throughout the entirety of my buying experience today at Echopark North Houston. Abraham and Austin did an amazing job keeping me Informed and update throughout the entirety of my buying experience. More

Quick,friendly, professional experience Abraham and Austin did an amazing job. Much appreciated gents! Texas Style Service! Austin did an amazing job. Much appreciated gents! Texas Style Service! More

Carman Donis is excellent! Too many mistakes were made above her level, from the paperwork not being done correctly, to the amount of time it took based on these mistakes, to Too many mistakes were made above her level, from the paperwork not being done correctly, to the amount of time it took based on these mistakes, to the vehicle not being ready when we were told, and the vehicle not being fully cleaned. More

Where should i begin? I want to start by saying that our salesperson was what you could expect from a good salesperson, very nice. That being said, it all started when my I want to start by saying that our salesperson was what you could expect from a good salesperson, very nice. That being said, it all started when my family and I called Echopark to find out if a car was available that we had seen online and we were told it was on the premises. . We decided to take the hour drive to go check it out only to find out the car was not actually there. Hour back home. I called back a few days later and the salesperson stated that the car was having the a/c worked on and that it would be ready soon. We decide to take another (1 hour) trip to see the car. When we got there, the A/C was NOT fixed! The salesperson ensured us that they would fix it asap so we decided to make the purchase. During the 4 hour process which they claim should be fast because it is a no-haggle dealership, they tried pushing 4 or 5 warranties on us, of which we agreed on one. When the paperwork came out, we carefully read through the docs and noticed that they had charged us for all- so we sent the paperwork back. After reading the new docs, we then discover that the agreed APR for the loan was actually not what they put in the contract- so we sent the paperwork back again. We finished the paperwork and picked up our car a few days later after I called and let them know we would be there on that day and time. We got there and the car was not only not there but it was STILL DIRTY!! I was so angry by this point. My husband patiently waited an hour for them to located the car and put gas in it and to have the car cleaned as I needed to leave. He drives the car home and I am waiting to take pictures of him in his new car only to see that the car was still dirty. I’m really not sure what they did for that hour. At this point, I call and let the manager know what we have been dealing with and he offered to clean the car if we bring it back…. 1 hour away. Needless to say, I cleaned the car myself, cleaning out melted lollipops from the cracks and crevices and tons of gunk from the center console. The car was still dusty on the inside and not up to my standards when spending as much as we did on this car. So, the car is clean and we ready to drive!!! BUT WAIT!!! Something tells me to look at the paper tags to make sure they are in properly only to realize that we have NO paper tags!!! The forgot to give it to us!! UGH!!!! This has been the actual worst experience. More

Service is mediocre. No one acknowledged me in the lot even after I told them I could not walk much. Salesman was obviously inexperienced and did not have any knowledge a No one acknowledged me in the lot even after I told them I could not walk much. Salesman was obviously inexperienced and did not have any knowledge about vehicle or pricing. Sales manager virtually took over the sale. Experience took waaaay too long- 7 hours!! More

The overall experience was great! Dealer is no haggle helps save both of the parties time! The overall environment, workers and sales people were very helpful! Thanks to Abraham Sot Dealer is no haggle helps save both of the parties time! The overall environment, workers and sales people were very helpful! Thanks to Abraham Sotelo I left with my new car. I definitely will be referring my friends and family! Thank you Echopark! More

Vanessa is truly the best in what she does, it was my first time buying a car and she made me feel so comfortable with the whole experience, she made sure that the car I bought was the perfect match for first time buying a car and she made me feel so comfortable with the whole experience, she made sure that the car I bought was the perfect match for me! I’m so happy with the help that I received from her, I recommend her 1000% More

Christy is amazing and super communicative throughout the whole process. Very low pressure and easy to work with. Process was easy and smooth and I was in and out of the dealership pretty quickly! whole process. Very low pressure and easy to work with. Process was easy and smooth and I was in and out of the dealership pretty quickly! More

From the moment I walked in to the moment I left I felt valued and truly cared for while picking the car for me, vanessa was helpful and made sure I was satisfied with my new vehicle! valued and truly cared for while picking the car for me, vanessa was helpful and made sure I was satisfied with my new vehicle! More