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EchoPark Automotive Houston (Southwest Freeway)

Houston, TX

4.8
171 Reviews
Buying your next car is simple at EchoPark Automotive. Start by searching our wide selection of 1-4 year-old vehicles online. We'll get you the best price (up to $3000 less than the competition!) fees and financing terms in writing before you even come into one of our stores for a test drive. Our cars undergo an extensive inspection and reconditioning process backed by our own 30-day/1000 mile warranty. Shop for your next car and schedule a test drive at EchoPark today.
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10050 Southwest Fwy

Houston, TX

77074

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Showing 171 reviews

December 11, 2022

The communication was horrible about when the vehicle would be delivered. Waited over 2 hours from my appointment time. Service at the dealership was good other than the communication prior. More

by Andreag24
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Kenneth Burke
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christy Leal
Dec 15, 2022 -

EchoPark Automotive Houston (Southwest Freeway) responded

Hi, Andreag24 we appreciate your honesty, and for giving us a chance to improve by leaving this review. We will use your feedback in order to better serve our guests. Thank you again for the feedback! Hope you enjoy your new ride! Christina Robinson Guest Loyalty Manager Cell: 281-979-6056 Christina.Robinson@echopark.com

October 27, 2022

They are kindly taking care of your all questions and no surprise items/topics at the end, no drama no show just a serious management of the process. Good hands! More

by cenkpala
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tolis Vazquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Kakoma
4.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Parker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Breton-Santin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Zeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Malbrough
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2022 -

EchoPark Automotive Houston (Southwest Freeway) responded

Hi, Cenkpala we’re 100% devoted to making you happy, and we’re so happy to read such a great review about EchoPark Automotive Houston (Southwest Freeway)! Let’s stay in touch. Please reach out if you need anything else, we’d love to help.

October 25, 2022

it was a breeze and i loved it with these guys honestly. car was fairly priced and in very good condition and they were upfront and honest in their dealings, no hidden costs, they laid it out bare and were More

by kinadagbo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Zeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2022 -

EchoPark Automotive Houston (Southwest Freeway) responded

We love playing matchmaker – so glad we could help you find your dream car. Tell your car we said hi, and don’t hesitate to call or stop by if you need us.

October 20, 2022

Finance manager Natalie lies and gets other employees to lie with her, very disrespectful too More

by 000000
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Gene Kakoma
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Natalie
Oct 24, 2022 -

EchoPark Automotive Houston (Southwest Freeway) responded

Hello, thank you for taking the time to provide this feedback. I would love the opportunity to speak with you in order to gain more insight. If you are willing, you can call me directly at 281-979-6056. I hope to hear from you soon! Christina Robinson Guest Loyalty Manager Cell: 281-979-6056 Christina.Robinson@echopark.com

September 26, 2022

Finance rep outright lied to me about APR rate. The guy who put on temp. tags was very rude and dismissive. I think he was upset he didn’t get the sell. Second car I bought from them in the last f More

by Stephenbilton@yahoo.Com
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tolis Vazquez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Breton-Santin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eliazar Estrada
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2022 -

EchoPark Automotive Houston (Southwest Freeway) responded

Hi, Stephenbilton@yahoo.com we appreciate your honesty, and for giving us a chance to improve by leaving this review. We can assure you, we do not tolerate the behaviors you have described. With that said, I would love the opportunity to speak with you in order to gain more insight. If you are willing, you can call me directly at 281-979-6056. I hope to hear from you soon! Christina Robinson Guest Loyalty Manager Christina.Robinson@echopark.com Cell: 281-979-6056

September 13, 2022

Echo park is definitely the new way to buy a car . Super convenient and easy even with a trade in no need to fight or negotiate. Best pricing was offered for trade in and everyone was super profession More

by dmertz1218
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

EchoPark Automotive Houston (Southwest Freeway) responded

Dmertz1218, thank you for your kind review; we are happy to pass along your comments to the team here at EchoPark Automotive Houston (Southwest Freeway)! We are always more than happy to assist you if anything else comes up. Take care!

September 12, 2022

It was a great experience. Kenneth made everything quick, easy and a smooth process. I would definitely use in the future! More

by warnaiz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eliazar Estrada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gil Bridges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2022 -

EchoPark Automotive Houston (Southwest Freeway) responded

Warnaiz, thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. Best wishes, EchoPark Automotive Houston (Southwest Freeway)

August 16, 2022

Good price. No hassle. Buy back at good price. Quick with paper process. Good experience More

by Jayha63
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Addie Mandujano
Aug 20, 2022 -

EchoPark Automotive Houston (Southwest Freeway) responded

Hi Jayha63! We're so happy we were able to help you out! We can't wait to see you again, have a great day.

August 06, 2022

EchoPark (Southwest Freeway) gave me an experience above comparison with others. They approved me same day!!!No games, just Serious business. I personally had a great experience. Go Go Go get your Car….T More

by ChristieB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Addie Mandujano
Aug 12, 2022 -

EchoPark Automotive Houston (Southwest Freeway) responded

Hi Christieb! We're so happy we were able to help you out! We hope to be of service to you again in the future. Best wishes, EchoPark Automotive Houston (Southwest Freeway)

July 13, 2022

Very friendly. ..clean and organized. I arrived hours early for my appt. But Joseph didn't seem to mind. He took care of very quickly More

by Cdwt39
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Breton-Santin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Malbrough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2022 -

EchoPark Automotive Houston (Southwest Freeway) responded

Hi Cdwt39, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.

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