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EchoPark Automotive Houston (Southwest Freeway)

Houston, TX

4.7
176 Reviews
Buying your next car is simple at EchoPark Automotive. Start by searching our wide selection of 1-4 year-old vehicles online. We'll get you the best price (up to $3000 less than the competition!) fees and financing terms in writing before you even come into one of our stores for a test drive. Our cars undergo an extensive inspection and reconditioning process backed by our own 30-day/1000 mile warranty. Shop for your next car and schedule a test drive at EchoPark today.
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10050 Southwest Fwy

Houston, TX

77074

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Showing 176 reviews

March 02, 2023

Echo Park was quick to respond, helpful, nice, clean, accommodating, thoughtful, patient, honest, and informative. More

by kxavia14
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rafael Breton-Santin
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 24, 2023

It is a good dealership with decent car selection. Their customer support is helpful and responsible. More

by Struinaosd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joan from Title Department
February 24, 2023

I was impressed. My daughter and I went in knowing exactly which vehicle we wanted to look at, which she found on-line. Gil helped us to the car and guided us throu More

by JGM3509
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gil Bridges
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2023

Everything was great, service was awesome, my only complaint is my car smelled strongly of Fabuloso when I left the dealership. Maybe when cleaning the interior of the car use a less fragrant cleaner? More

by Bobbie
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Eliazar Estrada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I’m terrible with names, but everybody I worked with did great.
December 30, 2022

I drove in thinking I would just see what vehicles they had on the lot and move on to the next dealership…I was surprised by the professionalism and knowledge of the sales staff, and cordial atmosphere. Th More

by Nobattle1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gil Bridges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Gomez
December 11, 2022

The communication was horrible about when the vehicle would be delivered. Waited over 2 hours from my appointment time. Service at the dealership was good other than the communication prior. More

by Andreag24
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Kenneth Burke
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christy Leal
Dec 15, 2022 -

EchoPark Automotive Houston (Southwest Freeway) responded

Hi, Andreag24 we appreciate your honesty, and for giving us a chance to improve by leaving this review. We will use your feedback in order to better serve our guests. Thank you again for the feedback! Hope you enjoy your new ride! Christina Robinson Guest Loyalty Manager Cell: 281-979-6056 Christina.Robinson@echopark.com

October 27, 2022

They are kindly taking care of your all questions and no surprise items/topics at the end, no drama no show just a serious management of the process. Good hands! More

by cenkpala
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tolis Vazquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Kakoma
4.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Parker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Breton-Santin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Zeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Malbrough
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2022 -

EchoPark Automotive Houston (Southwest Freeway) responded

Hi, Cenkpala we’re 100% devoted to making you happy, and we’re so happy to read such a great review about EchoPark Automotive Houston (Southwest Freeway)! Let’s stay in touch. Please reach out if you need anything else, we’d love to help.

October 25, 2022

it was a breeze and i loved it with these guys honestly. car was fairly priced and in very good condition and they were upfront and honest in their dealings, no hidden costs, they laid it out bare and were More

by kinadagbo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Zeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2022 -

EchoPark Automotive Houston (Southwest Freeway) responded

We love playing matchmaker – so glad we could help you find your dream car. Tell your car we said hi, and don’t hesitate to call or stop by if you need us.

October 20, 2022

Finance manager Natalie lies and gets other employees to lie with her, very disrespectful too More

by 000000
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Gene Kakoma
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Natalie
Oct 24, 2022 -

EchoPark Automotive Houston (Southwest Freeway) responded

Hello, thank you for taking the time to provide this feedback. I would love the opportunity to speak with you in order to gain more insight. If you are willing, you can call me directly at 281-979-6056. I hope to hear from you soon! Christina Robinson Guest Loyalty Manager Cell: 281-979-6056 Christina.Robinson@echopark.com

September 26, 2022

Finance rep outright lied to me about APR rate. The guy who put on temp. tags was very rude and dismissive. I think he was upset he didn’t get the sell. Second car I bought from them in the last f More

by Stephenbilton@yahoo.Com
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tolis Vazquez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Breton-Santin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eliazar Estrada
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2022 -

EchoPark Automotive Houston (Southwest Freeway) responded

Hi, Stephenbilton@yahoo.com we appreciate your honesty, and for giving us a chance to improve by leaving this review. We can assure you, we do not tolerate the behaviors you have described. With that said, I would love the opportunity to speak with you in order to gain more insight. If you are willing, you can call me directly at 281-979-6056. I hope to hear from you soon! Christina Robinson Guest Loyalty Manager Christina.Robinson@echopark.com Cell: 281-979-6056

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