EchoPark Automotive Houston (Southwest Freeway)

Do not trust these people. I got a car from here and went through the worst. From the salesman adding a warranty of 6200 and never asked to the car having major issues within 2 I got a car from here and went through the worst. From the salesman adding a warranty of 6200 and never asked to the car having major issues within 24 hours of buying, to them not disclosing the actual findings on my vehicle when they sent it to the manufacturer. They use a tablet and just scroll to the bottom so you don’t see the warranty added nor will they mention it. Then to them not fixing my car properly within the 30 days and 4x they had it. Only made it worse. They shaved rotors and I found out was unsafe and put the wrong breaks/rotors on my car the second time. They took the vehicle to get looked at after a review I wrote, at a sister company which was a manufacturer and I didn’t trust it since they were not trustworthy to begin with. The manufacturer stated they told echopark of the issues but echopark chose to tell me the car was fine and had a print out say it was. It wasn’t written in the notes echopark handed over to me though. I called the manager and he advised they did tell echopark and echo park chose to not disclose it to me. Sketchy. So I took it to another manufacturer and they found all the issues echopark and their sister company said they didn’t have. I called the place they sent it to and said they told echopark of the issues and they didn’t relay it to me. Instead to cover themselves exhopark chose to tell me everything was “normal”. When I sent them a pic of the actual findings they wrote me an email saying they would no longer help me. Even though they never did and lied and made the problem worse. Now I am paying out of pocket for their incompetence. Even filed a complaint and was sent to the GM who never reached out. I advise if you do purchase and have issues like I did to return within 7 days because their 30 days they say they will fix anything, they do not. They will slap cheap/incorrect parts and you will have worse issues. More

It was an awesome experience. No hassle and I left feeling like a very valuable customer! No hassle and I left feeling like a very valuable customer! More

Everyone was very nice, but the process was very slow. The salesman:Hillary took very good care of us. The salesman:Hillary took very good care of us. More

Rafael was very detailed and very efficient. Gene was informative as well. I was there for an hour the most. Thank you all so much! Gene was informative as well. I was there for an hour the most. Thank you all so much! More

Very Good experience, Mayra was very efficient and professional , you need to ask for her when you come in ! professional , you need to ask for her when you come in ! More

Amazing customer service from Blake! ! Helped me find the best deal for me and my wife. Great dealership with great people. ! Helped me find the best deal for me and my wife. Great dealership with great people. More

Great dealership with great people. Honestly I'll buy a car from anywhere, I just want a salesman I can trust and Tim Wilson was very helpful. I get it, you need to make money too, but Honestly I'll buy a car from anywhere, I just want a salesman I can trust and Tim Wilson was very helpful. I get it, you need to make money too, but thanks for working hard to get me the deal I needed to get out the door with a new used car at a price that didn't make me feel like I was being taken advantage of. You guys are great! More

Outstanding customer service from Blake Eugene throughout the purchase process. We looked at several vehicle options and he was extremely patient while we finalized our decision. Extra credit for his patienc the purchase process. We looked at several vehicle options and he was extremely patient while we finalized our decision. Extra credit for his patience during the finance process. More

Great service by Juan peña describing the options and tailoring to customer needs. Good customer service tailoring to customer needs. Good customer service More

Aaron was great at helping us find exactly what we needed! This is our second purchase at EchoPark! Amazing customer service with amazing vehicles needed! This is our second purchase at EchoPark! Amazing customer service with amazing vehicles More