EchoPark Automotive Dallas

This has to have been one of the best car buying experiences we’ve ever had. Mark was extremely helpful through the entire process. experiences we’ve ever had. Mark was extremely helpful through the entire process. More

STILL NOT GOTTEN WHAT WAS PROMISED BY MANAGEMENT- A FULLY FUNCTIONING CAR, I WAS TOLD AND REASSURED IT WOULD BE TAKEN AND INSPECTED BY AN ACURA DEALERSHIP- THEY KEPT MY CAR A WEEK, MEANWHILE IM THINKIN FULLY FUNCTIONING CAR, I WAS TOLD AND REASSURED IT WOULD BE TAKEN AND INSPECTED BY AN ACURA DEALERSHIP- THEY KEPT MY CAR A WEEK, MEANWHILE IM THINKING IT WAS AT ACURA AS PROMISED TO COME PICK IT UP (again I had to call them) TO FIND OUT THEY "FIXED" IT THEMSELVES, (what was there to fix though, by them, since they directly told me "the transmission is just like that and completely fine", so they shouldnt have anything to fix, right) THE FIX WAS ADDING AN ADDITIVE TO THE TRANSMISSION-NEVER TOOK IT TO ACURA NOR EVER PLANNED TO, NOW REFUSE TO HAVE HAVE AN ACURA DEALER LOOK AT IT- I FEEL THAT MEANS THEY HAVE A PRETTY GOOD IDEA THERE ARE MORE ISSUES THEY'D LIKE TO AVOID. Original review was left day of purchase, prior to leaving dealership. I still stand behind EVERYTHING below about Christy H. However, the A/C was non-functional on the drivers side, so in 105°+ I've had no A/C for 2 months, a problematic transmission, and zero help or clarification since 5/24 when I started this attempt of them correcting their short comings. I'm unsure of exactly which 190 points they check during their "very throughout" 190 point inspection, but it isn't the transmission nor the A/C. To me, those seem like two of the more important things to check. Everytime I call (because no one feels the need to reach out in an attempt to keep me updated) I get a different answer as to the status, in fact, different stories with each new person on the same call. Does anyone actually know what's going on??? At this point, all I can say is: BUYER BEWARE!!!!!! BE SURE TO TAKE YOUR OWN MECHANIC WITH YOU TO TEST DRIVE, BECAUSE IF YOU GET A CAR WITH PROBLEMS, ITS SEEMING IMPOSSIBLE TO GET THEM TO DO RIGHT AND HONOR THEIR WORD OR THE SUPPOSED COMPANY CULTURE. THEY KEPT MY CAR FOR A WEEK LETTING ME BELIEVE AND REASSURING ME IT WAS GOING TO BE TAKEN TO ACURA, ONLY TO HAVE WHAT I CAN PRETTY MUCH BET WAS LUCAS TRANSMISSION FIX- A BAND-AID TO TIDE IT OVER UNTIL IT WAS NO LONGER UNDER THEIR DEALER WARRANTY AND NO LONGER THEIR RESPONSIBILITY. PROBABLY THE EXACT SAME ATTENTION AND DETAIL AKA LUCAS TRANSMISSION FIX WAS USED WHEN MY CAR CAME IN ORIGINALLY TO BE SOLD. MUCH MUCH LIKE THE BEGINING OF THIS WHOLE SAD SITUATION IT WAS FELT VERY STRONGLY THAT INTENTIONAL ATTEMPTS WERE MAKE TO BRUSH ME OFF UNTIL AFTER MY WARRANY HAD EXPIRED AND NO LONGER BE THEIR RESPONSIBILITY. GEREMY SMITH AND CHRISTIE ROGERS, I'm embarrassed by your locations customer service FOR YOU, but I can say that after dealing with each of you myself, I fully understand and know why THE CUSTOMER SERVICE IS AWFUL, BECAUSE YOURS IS NO BETTER, AND YOURE WHO HOLD THEM ACCOUNTABLE, SO ITS STANDARD PRACTICE AND QUITE ALRIGHT BY MANAGEMENT. I WAS TOLD BY THE SERVICE FOREMAN DIRECTLY IN FRONT OF THE GM CHRISTIE THAT "IM LUCKY HE DIDNT SUPER GLUE IT BACK ON AND NEVER TELL ME", LOL, ITS OBVIOUS THAT ITS YOUR GO TO PROBLEM SOLVER AND MENTALITY, BECAUSE THATS WHY IM IN THE SITUATION IM IN RIGHT NOW. GEREMY SMITH WILL TELL YOU ONE THING TO PACIFY YOU AND THEN ESSENTIALLY CALL YOU A LIAR AND HE NEVER SAID THAT WHEN YOU ASK FOR HIM TO MAKE GOOD OF IT LESS THAN 24HRS LATER. Tip: IF YOU HAVE TO BUY A CAR HERE PLEASE DO YOURSELF A FAVOR AND MAKE SURE YOU BUY A CAR IN PRISTINE CONDITION, BECAUSE BLESS YOUR POOR SOUL SHOULD YOU EVER NEED ANYTHING FIXED, BE PREPARED TO BE PUSHED OFF AND LIED TO. More

Mr harold lee was the best M͏y daughter got one to mr lee help her help her More

Super helpful and friendly. Very knowledgeable on everything and knew how to explain everything perfectly. Would definitely purchase from him again. Will recommend to everyone i Very knowledgeable on everything and knew how to explain everything perfectly. Would definitely purchase from him again. Will recommend to everyone i know!!!!! More

Mark Johnston did an excellent job of finding the right car for us. He was patient as we drive 3 different cars without his sitting in the back seat pressuring us. He allowed us to take our time and discus car for us. He was patient as we drive 3 different cars without his sitting in the back seat pressuring us. He allowed us to take our time and discuss the car in private, which we really appreciate. We never felt pressured to buy immediately. He treated us like guests instead of potential buyers. He made every effort to find what we were looking for and we wound up buying a 2021 Rogue from him. My wife is very happy with the car she choose. The dealership was friendly but I would suggest that it so a better job of ensuring that the vehicles are ready to sell. One car has a large stain on the ceiling and the other has an obvious problem with the transmission. We would have purchased either if not for those issues. More

Very efficient. Easy transaction - no hassles! Our salesman Jesse was the best! Would definitely do business there again! Easy transaction - no hassles! Our salesman Jesse was the best! Would definitely do business there again! More

Everything about EchoPark is great! The process was the quickest and easiest I’ve ever experienced as well as the customer service is great. They even held the vehicle I wanted for a co The process was the quickest and easiest I’ve ever experienced as well as the customer service is great. They even held the vehicle I wanted for a couple days to give me time to get there and upon arrival all the paperwork was together already and all I had to do was sign rather than spending a full day there like any other dealership I’ve ever been to. More

My experience with Echo Park Grand Prairie was perfect! I would definitely recommend this location! I would definitely recommend this location! More

It was very nice! Christy Hing was so sweet and made the process super easy! Christy Hing was so sweet and made the process super easy! More

Great people to work with. I was able to test drive multiple cars. The whole process took a little longer than I like but still a good place to shop for cars. I was able to test drive multiple cars. The whole process took a little longer than I like but still a good place to shop for cars. More