Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

EchoPark Automotive Dallas

Grand Prairie, TX

Overview
Employees
Reviews
Vehicles
4.8
4,795 Reviews
Buying your next car is simple at EchoPark Automotive. Start by searching our wide selection of 1-4 year-old vehicles online. We'll get you the best price (up to $3000 less than the competition!) fees and financing terms in writing before you even come into one of our stores for a test drive. Our cars undergo an extensive inspection and reconditioning process backed by our own 30-day/1000 mile warranty. Shop for ...
Contact Dealership
View Awards
Closed Today
View All Hours

2615 W I-20 Frontage Rd

Grand Prairie, TX

75052

Directions

By Type

Showing 4,795 reviews

September 13, 2024

Josh has been such a huge help in my search for a vehicle. He's been super informative & has made this a very smooth experience. More

by Jay
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2024 -

EchoPark Automotive Dallas responded

This is what our Experience Guides live for – seeing a guest this happy! So glad you chose EchoPark Automotive, and we hope to see you (or your friends and family) in the future.

September 13, 2024

I am a repeat customer - I cannot say enough about Joshua Lopez. He was very personable, professional, and knowledgeable. He talked to me like a real person and not like he was trying to sell me a vehicle, p More

by sw100566
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2024 -

EchoPark Automotive Dallas responded

This is what our Experience Guides live for – seeing a guest this happy! So glad you chose EchoPark Automotive, and we hope to see you (or your friends and family) in the future.

September 09, 2024

Joshua was patient, knowledgeable and so helpful. I feel like he explained all car options and financing options so that I felt confident in my purchase. We got everything done so quickly. I really a More

by tess.mill
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Lopez
Report | Print
Sep 14, 2024 -

EchoPark Automotive Dallas responded

This is what our Experience Guides live for – seeing a guest this happy! So glad you chose EchoPark Automotive, and we hope to see you (or your friends and family) in the future.

September 06, 2024

Great experience. I made a trade and easily got what I wanted with no hassles. Friendly people and good service More

by TCLigon
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Andrew Reyner
Report | Print
Sep 10, 2024 -

EchoPark Automotive Dallas responded

This is what our Experience Guides live for – seeing a guest this happy! So glad you chose EchoPark Automotive, and we hope to see you (or your friends and family) in the future.

September 05, 2024

Great experience! !! I highly recommend this place and Mark Johnston. This place is insane with the choices and policies and Mark was the best I have ever worked with! More

by Charleys
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Johnston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 14, 2024 -

EchoPark Automotive Dallas responded

This is what our Experience Guides live for – seeing a guest this happy! So glad you chose EchoPark Automotive, and we hope to see you (or your friends and family) in the future.

September 05, 2024

We really liked the Echo Park innovative, no pressure way of buying a used vehicle. Our Sales contact Mark was very helpful and knowledgeable. More

by steve
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Johnston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2024 -

EchoPark Automotive Dallas responded

This is what our Experience Guides live for – seeing a guest this happy! So glad you chose EchoPark Automotive, and we hope to see you (or your friends and family) in the future.

September 04, 2024

Painless and pressure free. Drew is the best! Would definitely recommend and go back again More

by AA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Greaves
Report | Print
Sep 10, 2024 -

EchoPark Automotive Dallas responded

This is what our Experience Guides live for – seeing a guest this happy! So glad you chose EchoPark Automotive, and we hope to see you (or your friends and family) in the future.

August 30, 2024

This was the 15th vehicle I have purchased in my lifetime and it was by far the worst experience I have ever had buying a vehicle. I will NEVER return. More

by Paulsewall
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Doesn’t matter. They were all incompetent.
Report | Print
Sep 01, 2024 -

EchoPark Automotive Dallas responded

Hi Mr. Sewall, thank you for taking time to provide your feedback to us via phone call. It's feedback like yours that helps us get better. If given the opportunity, we'd like to prove to you and Mrs. Sewall that we took your feedback to heart and have improved. We appreciate your understanding.

Sep 04, 2024 -

Paulsewall responded

The above response does not make sense. First of all I did not provide my feedback via phone call. Second, it states that feedback like yours helps us get better & you would like to prove to us that you took my feedback to heart and have improved. HOW? You would appreciate my understanding?? My wife and I were treated with the utmost disrespect at Echo Park, and I don’t know what opportunity you can take to prove to us you have improved.

More
Sep 04, 2024 -

Paulsewall responded

In case a reminder is needed to my earlier response, hear is a copy of the email that was sent to the district manager of Echo Park Grand Prairie. Dear Mr Smith, We need to inform you of the terrible experience we had at the Grand Prairie Echo Park dealership. We’re not people to blast places on social media just to moan and groan but we do believe people should be held accountable and we should never had been subjected to the point of utter frustration and disappointment that we were. Let me explain: First of all, we are repeat customers. We pass many dealerships from Haslet to Grand Prairie but chose to return to Echo Park because of our pleasant past experience. Monday evening (7/29) we were greeted by a very enthusiastic salesman named Logan Thomas. He was polite, accommodating and after several test drives we decided on a car to purchase. We didn’t have time to close the deal so Logan made arrangements for someone else to help us the next day as he had the day off. Here’s where everything falls apart and why we need your help explaining what happened? We arrived at 1:30p as previously agreed upon with De Andre King-Mc Neal. We did not leave Echo Park until 7p and all we had to accomplish was paperwork. We have excellent credit scores, all IDs and insurance proof at our disposal so there were no problems that we created. But what we endured during those 5.5 hrs was utter lunacy. It took 30-45 mins before the salesman Mark Pederson even came up to us and he made it clear with his snide remarks he felt Logan should be taking care of us. He had us fill out a credit app and left for 15-20 mins. He asked for an insurance declarations page and left for 20-30 mins. We asked about our trade in value and offered him our keys because he hadn’t asked for them yet, again more time of ignoring us. It took 3 hrs before we finally received a trade in value and payment amount and that was only because we asked for our keys back so we could leave. Suddenly, De Andre pulled the information up within 3 mins. That’s ridiculous! So we figured out an agreeable payment. We left to get a cashiers check while DeAndre promised to have all the paperwork done by the time we got back. We also asked if the new car could be washed since it was so filthy you couldn’t see if there was any scratches on it. Deandre promised it would be cleaned “and personally inspected by him” before we returned. We came back and the car was not clean. We took DeAndre out to the car and he admitted it was “unacceptable” and he’d send it back yet again. We asked to talk to a manager and we were introduced to Paul. He never handed us his card so we don’t know his last name. Paul said all the right things but couldn’t give us a reason why this was taking so long or why we were being ignored. He even admitted it was a slow day, offered us some free car wash tickets and thanked us for not being rude or loud and for treating him in a respectful way. But still we waited. The second time the car came back it was better but nowhere near being proud to drive it off the lot. We finally finished the paperwork at 7pm. No one showed us how anything worked in the car, no one thanked us for our purchase, no one walked us to the door. You’d think that would be the end of it, right? Oh NO! We get pulled over by a police officer on the way home for no plates. Echo Park never even took the time on that car to put on temp plates. That was the absolute last straw! We called and were told we could come back and get them. Are you kidding me??? We don’t ever want to step foot in that place again. We experienced nothing but frustration and exhaustion dealing with them. All the pleasure and joy of owning a new car was sucked right out of us. Now we have a dirty car that took a whole day to purchase and no license plates so we can’t drive it. This is a long email and we left many details out. Although we’ve called both yesterday and this morning numerous times about the plates, we haven’t received any advice on how they will get the plates to us. Needless to say, can you get involved and get us an answer as to why we were treated this way? Please advise. Thank you,

More
August 28, 2024

My husband and I went there to check out a couple of cars not intending to actually buy that day but once we got placed with our salesman, Moaz he was awesome and knew what he was talking about was really ju More

by AStokes30
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Moaz
Report | Print
Aug 31, 2024 -

EchoPark Automotive Dallas responded

This is what our Experience Guides live for – seeing a guest this happy! So glad you chose EchoPark Automotive, and we hope to see you (or your friends and family) in the future. -Ben, Customer Service Manager

August 28, 2024

I had spoken with Joshua months before we were ready and when we were finally ready he helped make the process easy and quick! More

by Allirenee2020
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 31, 2024 -

EchoPark Automotive Dallas responded

This is what our Experience Guides live for – seeing a guest this happy! So glad you chose EchoPark Automotive, and we hope to see you (or your friends and family) in the future. -Ben, Customer Service Manager

1
...
34
35
36
...
480