EchoPark Automotive Dallas

Mark was amazing, patient and very informative. Customer service in general here was top tier. Loving my new car! Customer service in general here was top tier. Loving my new car! More

Title: Unfortunate Experience Rating: ☆☆☆☆ My recent purchase of a 2017 Audi A4 Premium from Echopark Automotive's Grand Prairie location in Dallas, Texas, turned into a disheartening experience. recent purchase of a 2017 Audi A4 Premium from Echopark Automotive's Grand Prairie location in Dallas, Texas, turned into a disheartening experience. Honestly, I hesitated to leave any stars due to the poor experience we are enduring. Christy Banks, our salesperson, neglected to disclose crucial details about the return policy, leaving us unprepared and frustrated. Subsequent inspections revealed an oil leak, noisy CV axles, and undisclosed issues with suspension control arms. Communication with Echopark of Dallas has been ongoing for three days without a satisfactory resolution, and the lack of proactive involvement from management adds to the frustration. We spent the entire day at the Echopark Houston Texas location, where we were informed that nothing could be done until Dallas Texas corresponded back. Melissa, from the GLC department at the Houston Texas location, mentioned we are essentially sitting ducks, and I refused to wait, especially after already being approved for the car and putting down our payment. We expected a car that didn't require repairs days after our purchase date. However, the GM, Christy Rogers, has not personally reached out to us directly to assure us that this concern is being addressed. This lack of communication is incredibly frustrating. This unfortunate experience has not only disrupted birthday plans but also left us emotionally and financially affected. A fair and compassionate resolution is yet to be achieved. Warm regards, Malaysia Banks More

Eddie was great! He was able to get me into the car that I wanted, and didn’t force me to get something that I didn’t want. He was able to get me into the car that I wanted, and didn’t force me to get something that I didn’t want. More

Devonte was wonderful and patient with me as I came to look at a used Kia Soul! I ended up buying with Echo Park and the experience was seamless and pleasant! look at a used Kia Soul! I ended up buying with Echo Park and the experience was seamless and pleasant! More

Great and very transparent! Very professional individual that was very open on the process of me getting a car. Very professional individual that was very open on the process of me getting a car. More

It was pleasant experience in EchoPark and with salesman Josh. Their 7-day policy made me chose the right car and I'm really happy with the purchase and the process involved including trade-in. Josh. Their 7-day policy made me chose the right car and I'm really happy with the purchase and the process involved including trade-in. More

EchoPark has made the car buying process so much easier than any other car buying experience I have ever done. Being able to see realistic payment options right from your phone or computer helps you to rea than any other car buying experience I have ever done. Being able to see realistic payment options right from your phone or computer helps you to really see what your budget can afford before you ever step foot on the lot. Mark worked tirelessly with me to get all of the documents and paperwork needed together and in order for the bank even before I made it to the lot. Once I arrived everything went smoothly and I didn’t have to spend all day doing there. More

Very knowledgeable on cars, extremely patient when deciding between the many options and fun to work with! deciding between the many options and fun to work with! More

My Experience was fast and to the point. They helped me get exactly what I wanted in my budget. Would definitely use them again! They helped me get exactly what I wanted in my budget. Would definitely use them again! More