EchoPark Automotive Dallas

Good experience for a first time buyer! Definitely check them out if you are in the market for a vehicle Definitely check them out if you are in the market for a vehicle More

I recently purchased a used vehicle from EchoPark Auto Dallas. My wife and I live in the San Antonio area so a lot of the early communication was done via phone. I am giving a 2 star review and have lis Dallas. My wife and I live in the San Antonio area so a lot of the early communication was done via phone. I am giving a 2 star review and have listed the pros and cons below. All said and done, this could have easily been a 5 star review for the dealership had they followed through with promises made over the phone. Cons - At times, I had difficulty getting ahold of the proper sales associate. The associate would have a day off and fail to tell me, then I would receive no response to my texts/calls - We are financing a small portion of our purchase. EchoPark will only work with credit unions if they will cut a cashiers check upfront.... in other words, more than likely you will have to utilize their bank network for financing which means they control everything. - I was promised a specific interest rate by one of the sales associates (Mo). Upon arriving, after putting down a $500 (non refundable) deposit and booking a flight and Uber ($260) into the dealership to purchase the vehicle and drive home, I was told I was getting a rate that was a full point (1%) higher than originally promised to me. I was livid. They had me there hook, line, and sinker after spending my own money on a deposit and travel. They gave me no other options... it was either walk away and eat the cost of travel and deposit, or move forward with their inflated rate. Ultimately I decided it did not make sense to walk away and purchased the vehicle. - Overall, bad business practices by the dealership and associates. I felt lied to and that they did what they needed to do in order to get the sale, then switch things up on me at the last minute after I had financially committed. Pros - solid pricing on solid vehicles. We are very happy with our vehicle so far and were also happy with the sales price (why we chose to fly to Dallas to purchase). - Paul, the sales manager that had to get involved, was very apologetic, transparent, and nice. Although he did not resolve the issue and make it right, he was pleasant to work with. More

So thankful Josh helped me today. Was at another dealership and it didn’t work out came here just to see about a similar car. Josh was patient, listened to what I wanted and got the b Was at another dealership and it didn’t work out came here just to see about a similar car. Josh was patient, listened to what I wanted and got the best deal for me with a better car. Very happy 😊! More

Purchased four cars here. Last one for my 86 year old father on August 16th 2023 (lexus es 350). Happy with the car and price. The dealership misspelled a name on the title. Last one for my 86 year old father on August 16th 2023 (lexus es 350). Happy with the car and price. The dealership misspelled a name on the title. We spent hours on the phone trying to get it rectified. The dealer admitted fault and said they would send a Gift Card as compensation. Never received the gift card. Called twice to follow up and did not receive call back. Gift card was promised by Larry, a manager. I will not buy another car here. More

Wasn’t rushing or pushing me to buy right away! I definitely recommend and would buy another car from him!! Was the best I definitely recommend and would buy another car from him!! Was the best More

Mark was very helpful and knowledgeable during the sale of my new car. He answered every question I asked. of my new car. He answered every question I asked. More

Very easy to work with the sales man No pressure at all Love the customer service They let you drive by your self Love the customer service They let you drive by your self More

Excellent service, easy and fast processing. will deal business for my next vehicle with echo park will deal business for my next vehicle with echo park More

They are very easy to deal with. No pressure sales. It is a pleasant car buying experience No pressure sales. It is a pleasant car buying experience More

Edgar was very helpful in helping me find the perfect car for me. It drives like a dream and I am very satisfied with the car and in Edgar's help in me finding it! for me. It drives like a dream and I am very satisfied with the car and in Edgar's help in me finding it! More