EchoPark Automotive Colorado Springs

Purchasing experience was very good. AJ was an amazing salesman and went above and beyond for my husband and I and he's the only reason I'm not giving it 1 star. Problems came after we c AJ was an amazing salesman and went above and beyond for my husband and I and he's the only reason I'm not giving it 1 star. Problems came after we completed the purchase. There were 2 different sets of tires on the all-wheel drive vehicle which could cause problems in the future. In the contract they stated they would replace 2 tires so they would all match and we were told they were ordered when we purchased the vehicle. 3 days later I called to get a status on the tires and was told the order was never pushed through and they were ordering them now. 2 days later I called to get a status and was then told they weren't ordered because they didn't have the size of tire written down. After giving them the info I was again told they were being ordered then and there and to call back in 48 hours if I hadn't received a call from them. 48 hours later and still no call so I called again and was told they now needed the size and tire tread pattern so they could order the correct ones. Never once got a call requesting the information so it was starting to feel like they were trying to get away with not giving me the tires. Instead of going through another round of giving all the information and it not properly getting written down I decided to drive down to the Colorado Springs dealership where I purchased the vehicle from so they could see the tires in person and have no excuse as to why they couldn't be ordered. Here I am 2 weeks later, and I get a call that my tires have finally arrived and to make an appointment to get them mounted and balanced. 1 hour before my appointment I get a call that there is no one at my location that can install my tires until at least Monday but if I'd like I can drive up to Thorton to get them put on. Instead of waiting even longer for another excuse to present itself I decided to pick up the tires and have them mounted at my own shop so they would get done in a timely manner out of my own pocket. By far the worst experience from a dealership I've ever had. More

Eric is consistently making sure that I get the right rate, and features that are most important to me! Thank you Eric! rate, and features that are most important to me! Thank you Eric! More

We reached out to EchoPark about selling our vehicle. They responded back to us quickly. They were one of 3 dealerships we reached out to. This is the only dealership that was honest and offered us wh They responded back to us quickly. They were one of 3 dealerships we reached out to. This is the only dealership that was honest and offered us what they had said they were going to for the car. When we are ready to look for a new car they will be who we go to. More

John Simon is amazing, super kind, and very helpful ! !! From the start, he was welcoming and approachable. He deserves all the good things in this world & a huge raise and bonus! Echo Park is blessed to !! From the start, he was welcoming and approachable. He deserves all the good things in this world & a huge raise and bonus! Echo Park is blessed to have him!!! He sold us our dream car "2023 Toyota Higlander" & worked with us with what we could afford. More

Great simple experience for car buying! Experience was different than any other car buying experience. Low stress and simple! Experience was different than any other car buying experience. Low stress and simple! More

Great customer service and was easy to work with. They have a lot of great cars available. They have a lot of great cars available. More

Riley was a great customer service and easy to work with and was super honest about everything. And he didn’t push anything on us. Overall great experience. and was super honest about everything. And he didn’t push anything on us. Overall great experience. More

We had an amazing experience at EchoPark! ! They had a great assortment of cars to view and we were able to test drive multiple cars. We worked with Riley who was extremely and helpful and kno ! They had a great assortment of cars to view and we were able to test drive multiple cars. We worked with Riley who was extremely and helpful and knowledgeable on the process from beginning to end. He helped us weigh the options and land on the perfect car for our specific needs. He was efficient and friendly and overall awesome to work with. Highly recommend buying your next car here! More

Good environment. Whole process is very smooth. Riley was very helpful and honest. Definitely recommend this location. Whole process is very smooth. Riley was very helpful and honest. Definitely recommend this location. More