EchoPark Automotive Centennial

I had a great experience at EchoPark, when they say they have transparent, haggle free pricing they actually do mean it! Lee was exceptionally helpful and patient throughout the process including test drivi have transparent, haggle free pricing they actually do mean it! Lee was exceptionally helpful and patient throughout the process including test driving and getting comfortable in new cars! More

We were really satisfied with the service that Marco provided for us to decide on the purchase of the vehicle. Really good service , I will recommend to my friends and family . provided for us to decide on the purchase of the vehicle. Really good service , I will recommend to my friends and family . More

Great sales experience. No high pressure and a great price. Omar was great explaining options and arranging a test drive. Bought an EV but had the wrong charging cord. Went No high pressure and a great price. Omar was great explaining options and arranging a test drive. Bought an EV but had the wrong charging cord. Went back and Hassan resolved the issue quickly. I have purchased many cars in my 80 plus years and I must say this was my best dealer experience. Great job guys. Thank you! Purchased with cash so cannot rate finance. More

Quick and professional experience with Andrew. Easiest experience buying a car yet. Felt like a friend was in the process with us. Easiest experience buying a car yet. Felt like a friend was in the process with us. More

They have so many cars available. My sales guy, Lee, was very helpful and knowledgeable. Thanks My sales guy, Lee, was very helpful and knowledgeable. Thanks More

Was unable to find just the right car, but Lee was very helpful and knowledgeable. I will definitely be back to try again at a later date. helpful and knowledgeable. I will definitely be back to try again at a later date. More

They kept telling me I had to pay more than the sales price!! Read all of your paperwork and write down the sales price- it disappears once you say you will buy the car. echopark has a huge selection price!! Read all of your paperwork and write down the sales price- it disappears once you say you will buy the car. echopark has a huge selection and great prices. They prod themselves on a single price, no hassle, no haggle. After test driving a car and talking to my wife, I used their buy on-line feature to hold the car. They take a $500 non-refundable payment and send an email that states the total price and that $500 has been paid. I showed up to the dealership the next day. It was a Saturday so they were busy, but took more than 4 hours to buy the car (I paid cash). First they confirmed that I didn't want any extras. Then a while later they came back with a price sheet. It had an extra “Theft Protection” at $500 and did not recognize the $500 already paid. Total price was more than $1200 then what it said on-line. When I asked, I was told that the theft protection was a mandatory dealer fee. Then I was left for an hour or so, and called the main line to ask why the price at the dealership was higher than in my email. The mainline recommended I talk with the manager. The manager confirmed the theft protection was an add and said he would take it off and talk to my sales person. Later, my sales person came back and I told him I talked to the GM and the GM said to take off the theft protection. He said no, so I asked him to bring the GM over. The GM confirmed that he could take the theft protection off. Then we started going through my paperwork. The sales agreement had a total about $700 less than what the sales person wanted me to pay- which he had written down in a sticky note. I told the sales person I should only pay the total on the sales agreement. He refused and told me that he was busy and if I wanted the car, I needed to give him cash in the amount he wrote done on the sticky note- which was about $700 more than the sales agreement I said I would only give him the total on the sales agreement minus the $500 I already paid. He told me that I had to pay more or leave (forfeiting the $500). I asked to bring the GM again. The GM confirmed that I only pay what was on the sales agreement, which I paid in cash. All told, it took about 4 hrs to get my car. But I love my car and believe that I got the car at a reasonable price. Also, I had a great salesman - German at the Thornton location, it was just Andrew at the Centennial location where I had issues. More

Aaron was incredibly friendly and very knowledgeable. Steven in their management team was super helpful, he transferred our vehicle to a another of their dealerships so it would be closer to our house wh Steven in their management team was super helpful, he transferred our vehicle to a another of their dealerships so it would be closer to our house when we picked it up. The whole buying process from test drive to signing the paperwork took less than 3 hours. They had a line of people out the door multiple times while we were there, I've never seen a dealership like this, it was the best experience we've had buying a vehicle. More

Carlos was very helpful setting us up with the right car. Overall experience was positive! Overall experience was positive! More

Great all around experience buying out vehicle. Car was clean and the tank was full when we took delivery. Car was clean and the tank was full when we took delivery. More