EchoPark Automotive Atlanta (Duluth)

Great service and the staff is very professional i will definitely recommend.This dealership to my friends. definitely recommend.This dealership to my friends. More

Worked with James in Duluth and wanted to leave immediately. We were told we couldn’t bring in our own financing, could only drive 2 cars max, and heavily pushed some service contract before even l immediately. We were told we couldn’t bring in our own financing, could only drive 2 cars max, and heavily pushed some service contract before even looking at a vehicle. Not the experience we were hoping for. More

Kevin was very informative and knowledgeable. Explained the process and presented the car with ease. Explained the process and presented the car with ease. More

Great sales associate and experience spent lots of time showing us different vehicles. Gave us time to think about what we really wanted. showing us different vehicles. Gave us time to think about what we really wanted. More

Jasmine at EchoPark made the car buying experiencing as easy as possible. Clear explanation of financing, and no pressure. She was very knowledgable and answered all of our many questions. easy as possible. Clear explanation of financing, and no pressure. She was very knowledgable and answered all of our many questions. More

The good - the buying process was fairly smooth, clean facilities. However, I had to return vehicle due to significant issues under the undercarriage my mechanic found. Returned vehicle - expected quick facilities. However, I had to return vehicle due to significant issues under the undercarriage my mechanic found. Returned vehicle - expected quick process to get my money back - to my surprise it was a very poor process. Nicole provided her contact card in case I had problems getting my refund. I had problems - I contacted her and she lacked Follow-up, No response! No customer support! More

Amazing service and great environment at the location. Would highly recommend to get your car here Would highly recommend to get your car here More

They were up front , honest and respected all our choices. No pressure. In and out fairly quickly. Loved the pricing. choices. No pressure. In and out fairly quickly. Loved the pricing. More

Be prepared to spend hundreds over the advertised price for an "optional" warranty plan you must purchase. EchoPark Duluth advertises that they provide a no haggle, hassle-free car buying experience. I for an "optional" warranty plan you must purchase. EchoPark Duluth advertises that they provide a no haggle, hassle-free car buying experience. It’s true that you can’t negotiate the price listed online for a car, but apparently, it’s acceptable for them to make you purchase at least one of their “optional” warranty plans if you want the car. The website clearly states that the Vehicle Service Contract, Appearance Protection, and Dent Protection plans are optional. After test driving a car and deciding to purchase it, the salesman brought out paperwork that had all three optional plans included. I told him I was not interested in purchasing any of them. He left and came back with the Appearance Protection for $700 still on the paperwork. I asked why it was still there, and he said he could not remove it because they had already applied some sort of ceramic paint protectant to the car. I asked why this was not advertised on the website as being a required purchase, and I didn’t really get an answer. I was getting angry at this point but decided to complete the purchase. After stewing about it for a few days, I called EchoPark and spoke with a Sales Coach. I explained what happened, and he told me they apply the ceramic coating to all their cars during the cleanup and inspection process, but it does not require the buyer to purchase the Appearance Protection plan. I asked how I could get a refund, and he said he would call me right back. Several hours went by, and I did not get a call. I called him back and left a message. Soon after, I got a call from the finance manager. He basically explained that EchoPark forces the purchase of an “optional” protection plan in place of a dealer fee. So, there you have it – a moment of honesty. They are not much different than any other used car dealership. They advertise low prices to get you in and then tack on the money-making options when you sit down to do the paperwork. I don’t appreciate dishonesty from anyone I do business with, but it is so rampant in car sales, it’s hard to avoid it. Just be aware of it, and don’t go in expecting to purchase a car for just the listed price plus taxes and state fees. Also, I highly recommend getting pre-qualified for financing so you know your loan term and rate ahead of time and don’t have to play any car dealer games with that part. You can search for banks that EchoPark has partnered with. I found one that offered a lower rate than any I had found through normal searches. More

Buying from EchoPark was an overall great experience. No pressure to buy, and I was able to explore all of my options before buying. Thomas Bradaric and James Brown were wonderful to work with and defini No pressure to buy, and I was able to explore all of my options before buying. Thomas Bradaric and James Brown were wonderful to work with and definitely recommend them to anyone looking to purchase here. More