Echelon Ford

Just purchased a new F150 through these guys. Pete worked with Rich to give me real numbers the first time around. Later one we worked with Chris where they got me approved. This was my 5th F150 and by far with Rich to give me real numbers the first time around. Later one we worked with Chris where they got me approved. This was my 5th F150 and by far the easiest I've ever purchased. They were honest with no pressure. They encouraged me to shop around (because they knew I would be back) which I did, but they were the politest, most honest amongst the rest. Strongly encourage you guys to shop here if you're looking for a new ford. And Pete was definitely the man, treated me as family, not a customer. More

The people at Echelon Ford are really the best. Rich, Chris,and Jen did everything they could to make this deal happen under difficult circumstances. The Edge we got is so beautiful and well made right h Chris,and Jen did everything they could to make this deal happen under difficult circumstances. The Edge we got is so beautiful and well made right here in America. Happy Happy. More

They were very good people recognize my needs,And work with me on my lease return and my new explore lease!! And was my fastest in and out of the dealership 👍🦅⚾️ with me on my lease return and my new explore lease!! And was my fastest in and out of the dealership 👍🦅⚾️ More

I did a review of this dealership back on March 28, 2015 I did a review of this dealership back on March 28, 2015 titled "I will be back". I stated previously “If Echelon Ford keeps up with this service a I did a review of this dealership back on March 28, 2015 titled "I will be back". I stated previously “If Echelon Ford keeps up with this service and employees of Chris Cole’s ability I will be back”. Well I went back today and had the same great sales experience and purchased a 2020 Ford Escape. I worked with Kyle Bradshaw and Chris Cole. Very professional guys even with the restrictions during this pandemic. More

Was not able to make a deal but very pleased with experience I recently went looking for a new toy in the form of GT350. The team at Echelon Ford, namely Chris and Erik, worked with me in a timely and efficient I recently went looking for a new toy in the form of GT350. The team at Echelon Ford, namely Chris and Erik, worked with me in a timely and efficient manner. I appreciate the time and effort that was put forth by the Echelon Ford team. While I ultimately decided that this was not the car for me at this point, that in no way soured my opinion regarding the experience I had with this dealership. I will be returning to them later this year as the 2021 line up does include something that will be a better fit for me. I would recommend that anyone looking to make a car purchase at least gives Echelon Ford an opportunity to earn their business. I am sure that my experience was not a divination from their normal operating procedure so am confident that anyone can expect to be treated with courtesy and respect. I could not rate service or price as I have no experience in those fields but I do hope that does not diminish this review. More

Very pleased Pete DiAntonio was the Best. He took his time and went over everything. Everyone at Echelon Ford was Very helpful, Thank you for taking the stress out Pete DiAntonio was the Best. He took his time and went over everything. Everyone at Echelon Ford was Very helpful, Thank you for taking the stress out of car buying. More

5 starts - Pete is the Best My buying experience with Pete Diantonio was the best - he was kind, professional and clearly motivated to get the best car/deal for ME - not him. He My buying experience with Pete Diantonio was the best - he was kind, professional and clearly motivated to get the best car/deal for ME - not him. He treated me like family and worked hard to with the owner to make sure that I got the best deal for the car that was right for me (an Escape). I will send all family and friends to Pete and Echelon Ford when they are looking for a great pre-owned or new car/truck/SUV . Everyone there is great. More

As usual, Pete and the managers took great care of us. We always have a great experience here. We are repeat customers going back more than 20 years. We highly recommend Echelon Ford and Pete, the entire s We always have a great experience here. We are repeat customers going back more than 20 years. We highly recommend Echelon Ford and Pete, the entire sales team and the service department as well. More

Incomplete and over priced. Up until today, the service department has been fine, but they dropped the ball today as far as I'm concerned. At a recent service visit for our F-15 Up until today, the service department has been fine, but they dropped the ball today as far as I'm concerned. At a recent service visit for our F-150, the service department neglected to reset the engine oil life indicator, so we had an indicator showing 24% oil life following a service recall and an oil change. We had an appointment to bring in the truck to get the indicator reset. As an added task at the last minute, we asked them to change a blown fuse that enables our truck to charge the battery of our camper while we drive. I had identified the fuse, and we asked them to change it. We had a pretty good idea as to why the fuse blew, but they got back with a phone call saying they had to analyze the entire system in order to determine why the fuse blew, and they reminded us of our $100.00 deductible on our warranty. We couldn't imagine why a fuse could cost that much, as we could have had it replaced at a corner gas station for $5.00. We said we weren't going to pay that much, but they went ahead with the analysis, then called to give us the good news--that being that the wiring harness was okay, and it was just a blown fuse. We gave the OK to replace the fuse, only to learn later that the charge was $40.00, based on their labor rate of $140.00 per hour. As far as I can tell, nobody in the service department is an M.D. or DDS., so we thought that was excessive. Nevertheless, we paid, and drove the truck home only to find that they never reset the oil life indicator, which was the main reason we brought the truck in in the first place. We called from a cell phone on the way home to tell them they didn't do the job, and my wife was given instructions over the phone that enabled her to reset the indicator from the driver's seat of the truck, which could have been done before we brought the truck in for the appointment. Bringing in the truck involves dropping it off the evening before the appointment and going back again the next day to pick it up. Not the most convenient procedure for what was a 2 minute fix. Now, tell me again how this is worth $140.00 per hour!! The entire staff is very pleasant to deal with, and we have never had a problem before, but this incident has left a bad taste. More

Like Family! I always choose Echelon Ford for my vehicles, because of the overall experience. No sales pitches or haggling over prices. Just honest! Chris and h I always choose Echelon Ford for my vehicles, because of the overall experience. No sales pitches or haggling over prices. Just honest! Chris and his team make sure you feel comfortable throughout the entire process. Not to mention the efficiency. They appreciate that people are busy and have other things to do than spend all day at a car dealership. I am always in and out without feeling rushed and always feel very happy with my car buying decisions. More