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Echelon Ford
Stratford, NJ
106 Reviews
Our commitment to customer satisfaction is unmatched, as evidenced by our consistent recognition as a Ford President's Award winner for over 29 years -- a testament to the high bar we set for customer service. With Echelon Ford, you're not just getting a car; you're getting the Presidential Package of benefits designed to make your ownership experience as rewarding as possible. Our high Google Review ratings are a direct reflection of the No Hassle Pricing approach we take, ensuring every vehicle is clearly marked with the lowest possible price.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 106 reviews
April 13, 2013
I have called about the vehicle I wanted numerous times and never received a follow up. I called and spoke with the sales mgr and he and the sales rep never called me back. It was a huge waste of time. Thi and never received a follow up. I called and spoke with the sales mgr and he and the sales rep never called me back. It was a huge waste of time. This is not the only ford dealership that has lackluster customer service... however I did go to miller ford and was wow'd by everyone there. Today with the money we are spending we want to be wow'd and echelon ford leaves a lot moreto be desired... More
by lcdriver
Employees Worked With
kyle and sales mgr
July 09, 2012
My experince at Echelon Ford was wondeful. I did think it would be possible to purchase a vehicle,but everybody were so helpful and made a purchase possible.I would recommend Echelon Ford to my friends. would be possible to purchase a vehicle,but everybody were so helpful and made a purchase possible.I would recommend Echelon Ford to my friends. More
by trouble105
Employees Worked With
PETE Diantonio
June 16, 2012
I want to thank Sam and Horace for helping my wife and I make my daughter very happy today. We bought her first car today and it was a very pleasurable experience thanks to all involved. I highly recommen make my daughter very happy today. We bought her first car today and it was a very pleasurable experience thanks to all involved. I highly recommend Echelon Ford to anyone looking for the right vehicle. Thank you again. More
by Dan McQuaide
Employees Worked With
Sam & Horace
February 23, 2012
Erick Szustiewicz was extremely professional. He went out of his way to explain all the features of our new Ford Edge. He even offered to come back anytime for further explanations. Rich Elkins was out of his way to explain all the features of our new Ford Edge. He even offered to come back anytime for further explanations. Rich Elkins was also very professional. I will recommend any of my acquantinces to visit Echelon Ford for great sales service! More
by mbanker
Employees Worked With
Erick Szustiewicz
May 29, 2011
Pete Diantonio was the salesman who I thought treated me great. He made buying a new car fun again. Rich the owners son, was also good people. I have no complaints, the place is run by pros. I felt I got a great. He made buying a new car fun again. Rich the owners son, was also good people. I have no complaints, the place is run by pros. I felt I got a good deal, and I feel they will stand behind me thoughout my vehicles life. They were honest, and very transparent in their dealings. I went to a couple of Ford dealers before I went to Echelon and was not impressed at all. For me, Ehchelon Ford was a good experience. More
by gpanis
Employees Worked With
Pete Diantonio
August 04, 2008
Home to my 2002 Ford Focus. Price was ok. owner waited until the signing to tell me that I wasn't getting an advertised rebate. highly pressured into getting the extended warranty. When I bought my car a until the signing to tell me that I wasn't getting an advertised rebate. highly pressured into getting the extended warranty. When I bought my car and found an extra piece of plastic laying in the sunroof with a ford emblem and part number on it, these guys said that a bird dropped it in while flying by. Really? Service department was laughable. Routine work was ok, but when I took my car there for accident repair, paid for by insurance, different story. Didn't renegotiate with the insurance company to pay for all of the work, and tried to skip out on repairs to save them money. Keys were handed back to me with the cars: antenna missing, door guards missing, glove compartment carpet ripped (their access to the ECM), lugnut covers missing, and hubcaps missing. More
by lowilly
Employees Worked With
Service and body repair
