Eau Claire Chrysler Dodge Jeep Ram - Service Center

A story worth reading!My son and I were delivering a 30' A story worth reading! My son and I were delivering a 30' trailer from Illinois to a women in St. Paul. Our truck over heated with fluid pouring out A story worth reading! My son and I were delivering a 30' trailer from Illinois to a women in St. Paul. Our truck over heated with fluid pouring out of it as we were pulling into a gas station blocking two lanes of pumps! While we sat in distress our guardian angel pulled up in a truck. Her name is Tami Zurek who happens to be the service manager at athe dealersship. When she seen our dire situation she immediately told us that the belt slipped off because the water pump had seized. She said let it cool down, fill up your resovoir and follow her to her dealership. She had us drop the trailer in the lot and take the truck to the garage. She had already called ahead to Shaun Bicknell, the service advisor and told him to clear the way for us because of our situatioon. She also had already called to get a deisel mechanic to check the truck to see what parts we would need. Shaun then immediately took over and had our truck on the rack with in minutes. He showed us around the dealership and pointed out places for us to go eat. He then started calling around for parts and kept us up to speed on the progress they were making. He also heard us talking about a tire issue on the trailer so he immediately checked on it and had a service technician address that issue also! In all we were in and out of the service department with a new water pump, belt, anti freeze a test drive of truck and a trailer tire re torqued all within 5 hours! As i said we were stranded at a gas station, out of state with a 30' trailer and on our way to St. Paul. Thankfully our guardian angel Tami happened by. Between Tami and Shaun and there flawless mangeral skills saved our day! I've never seen anything like that and it was so refreshing to find such caring people to help us out of our situation! Again THANK YOU from Illinois! More

Always great service Tami and her team in the service department are some of the very few people who I trust to service my vehicles. I'm very particular about cars, and no Tami and her team in the service department are some of the very few people who I trust to service my vehicles. I'm very particular about cars, and not every shop lives up to the standard I have regarding them. If Tami is managing a shop, I know things will be done right and I will be treated fairly. Thank you all for the work you've done on my cars and truck, I appreciate it. More

Great local team at Bothun...Going there is really the beginning of a supportive relationship that will last for the rest of your driving life. Service that exceeds expectations..The Bothun team also is a beginning of a supportive relationship that will last for the rest of your driving life. Service that exceeds expectations..The Bothun team also is a big part of the community, their involvement in various charity organizations and their support of community events is a good indicator of their commitment to the community they serve. More

Very pleasant and knowledgeable staff with a terrific "can do" attitude for meeting my needs for convenience, product options, and recommendations. They now offer service into the evenings as well as on "can do" attitude for meeting my needs for convenience, product options, and recommendations. They now offer service into the evenings as well as on Saturdays and with their complimentary shuttle service - I have been able to easily schedule an appointment that worked for me. My vehicle is always ready when they say and if it is going to be different than what is expected, they call and discuss with me. I appreciate their commitment to me as a customer! More