Easy Honda

I went into this dealer as a serious buyer, the initial meeting was friendly, test drove the car I wanted, liked it. After that I filled out the credit application and since it was late 9pm both the sales meeting was friendly, test drove the car I wanted, liked it. After that I filled out the credit application and since it was late 9pm both the sales person and us decided they would run the application the next day to see if they could give me a better APR than my credit union. Got a call from the dealer the next day and said he had great news and that they could offer me a better APR. The price of the car was discussed on our initial meeting and once again confirmed by the sales person the day after, he did mention that the price was the best they could offer, so I said ok, I'm fine with that. The sales person asked me when I would be able to come in and sign the contract, I told him I could come in that same day in the evening. I made sure I told him the price and that he verbally confirmed that the price was final. So I said ok, see you tonight. 40 minutes after our conversation the sales man called me to verify that I was coming in, I said yes, and then he says "oh by the way I forgot to mention the car just went up $2000.00.... I was litteraly in shock of how he "by the way" told me the car price had gone up after we had talked various times, ran my credit and had 40 minutes earlier confirmed the final price. To say the least, I was very upset and just told him, that deal would not work for me and hung up. He never gave any explination nor even tried to justify the price change. A day later I get a call from the "assistant business manager" and said she was checking her records and saw I had come into their dealership but had not bought a vehicle. She proceded to ask me why, so I told her.. I'm so glad she called because I was very disatisfied by their customer service and their sales person. I told her the situation and incident and she apologized said that she understood my frustration and that she would have a talk with the general manager and he would defenetly give me a call to resolve the issue. Well till today almost a month ago, I have not heard back from her NOR the general manager. You call that customer service???????????????????? Nevertheless, I went to another dealer and found the same vehicle with fewer miles at a wayyy better price, APR,and with excellent customer service, from start to finish. PLEASE BE AWARE THESE PEOPLE DO NOT CARE ABOUT THEIR FUTURE CUSTOMERS,THEY WILL SWITCH ON YOU AND WASTE YOUR TIME. More

Being new to Texas I went on line and did my Honda pricing, then went to one dealership and found out all pricing in the computer was not what the dealers charge. The price went up! I contacted two my pricing, then went to one dealership and found out all pricing in the computer was not what the dealers charge. The price went up! I contacted two my computer but when I told them I wanted a white Honda Fit and not a sport, that pretty much ended their interest in me. No quick sale. I had called Spring Branch Honda and only asked what was their inventory on Honda Fits and did they have a white one. No. I hung up. A few minutes later I recieved a call from Cesar Oliveira inquiring about what I was looking for. I told him, a white Honda Fit, not a sport and I wanted window visors and arm rest. He got me what I wanted . Today I drove my Honda Fit home. I just love the new window view , the seats are so comfortable, The drink holder on the door will stop the drinks from spilling over the gear sift. I loved my first Honda Sport but I am in love with my new Honda Fit!!! Thanks to Cesar and his amazing staff! Ruthie Rivera More

My best experience yet. Everyone is friendly,knowledgeable, and I got an awesome deal! I know without a doubt that I will return there when it's time to buy another car. friendly,knowledgeable, and I got an awesome deal! I know without a doubt that I will return there when it's time to buy another car. More

This is the third Honda I have purchased from Spring Branch Honda. Although my visit/purchase in 2005 wasn't the best the Team made up for that experince. I wished I would had received a better deal on Branch Honda. Although my visit/purchase in 2005 wasn't the best the Team made up for that experince. I wished I would had received a better deal on my trade-in. Considering they sold me that car.... L.O.L. thanks Dana and Nicholas very much! More

This is absolutely the BEST Dealership in Houston!!! I have purchased 3 new cars from Spring Branch Honda in the past 7 years and have been totally satisfied with great customer service. I highly recommen have purchased 3 new cars from Spring Branch Honda in the past 7 years and have been totally satisfied with great customer service. I highly recommend Spring Branch Honda to everyone seeking to make a new car purchase. I'm very satisfied with not only the customer service but also with the quaility of Honda cars!!! Please stop in and check out the great salesmen along with the best service & parts staff. By far, the GM at Spring Branch Honda "Teno Fontenot" is wonderful, he will be very honest and upfront with you from the beginning of your purchase. He will put 100% into getting you the best vehicle and of course the best price. Check him out, I guarantee you will be "glad you did", you will leave smiling!!! Thank you Spring Branch Honda, once again you are the "BEST" Pamela Levine More