Easy Honda

I have used this service dept. for 11 years. For most of that time, Bill Walker has been my service rep. I trust him absolutely. He has helped me in many situations over the years. I will always call him fi that time, Bill Walker has been my service rep. I trust him absolutely. He has helped me in many situations over the years. I will always call him first! More

I have been dealing with Spring Branch Honda since I bought by 2003 Honda Accord. Prior to switching to Spring Branch Honda, I was a customer of Gillman Honda for 15 years. Spring Branch has far excee bought by 2003 Honda Accord. Prior to switching to Spring Branch Honda, I was a customer of Gillman Honda for 15 years. Spring Branch has far exceeded my expectations over Gillman with their level of customer service in every way. The staff are all extremely courteous, helpful and professional. Bill Walker has been my Service Rep since the beginning and he is the BEST!!! Not only do I trust Bill, but he always takes the time to answer any question I might have and explains in detail why and what needs to be done. If I have a repair other than maintenance service, Bill always picks up the phone immediately and has the explanation and cost ready for me so that I am not caught off guard when I pick up my car. He is truly the ultimate service rep who cares about his customers. I will always feel confident with Bill taking care of me and my Honda. More

Positive: I have two Hondas and I've been using this dealer for several years with great success. The quality of work is very good and they continuously run specials and coupons. If you time it right y dealer for several years with great success. The quality of work is very good and they continuously run specials and coupons. If you time it right you can have this dealer service at a lower rate than an independent shop. Negative: the only negative is their courtesy shuttle service. Very convenient in the morning but really inconvenient in the afternoon. Their last round to pick up customers is at 3:30 p.m. I think a lot of people get off of work at 5:00 p.m. on average. How can they make it back to the dealer to pick up their cars? More

I had a great experience at Spring Branch Honda. Jeff Mond was my car salesman. Right away he was very nice and friendly and listened to my car needs to get me into the best vehicle. He was very knowle Mond was my car salesman. Right away he was very nice and friendly and listened to my car needs to get me into the best vehicle. He was very knowledgeable about the Honda Civic and detailed all the great features that got me hooked. The sales manager Dana was very helpful as well, going through different financial methods to get me the best deal for my vehicle. I love my Honda Civic and will definitely go to Spring Branch Honda for all my car needs! More

We have two 2005 Hondas- a Pilot and a CRV that we purchased from Spring Branch Honda (formerly Goodson Honda West). During the past 7 years, we have exclusively used the dealership to service our veh purchased from Spring Branch Honda (formerly Goodson Honda West). During the past 7 years, we have exclusively used the dealership to service our vehicles and for the bulk of that time, Anthony Moore was our service rep. Anthony is professional, courteous, friendly, fair, and honest and he goes out of his way to explain to us what the service options are and then ultimately what was done to our vehicles. The cars have always been delivered on time and at the agreed price. Although there is now a dealership closer to us, we have chosen to make the extra 15 mile round trip to Spring Branch because of the service we have received through Anthony and his team. We highly recommend the service department and Anthony in particular. More

We have two Hondas- 2007 Odyssey and 2011 accord that we purchased from Spring Branch Honda. We have exclusively used the dealership to service our vehicles and Anthony Moore was our service rep. He is pro purchased from Spring Branch Honda. We have exclusively used the dealership to service our vehicles and Anthony Moore was our service rep. He is professional, courteous, friendly, fair, and honest and he goes out of his way to explain what the service options are and then ultimately what was done to our vehicles. The cars have always been delivered on time and at the agreed price. We highly recommend the Spring Branch Honda service department and Mr. Anthony Moore in particular. More

I have had my car serviced at Spring Branch Honda since 2010, and have been consistently impressed with their level of customer service. All staff are extremely courteous and professional, and take time to 2010, and have been consistently impressed with their level of customer service. All staff are extremely courteous and professional, and take time to answer any questions or explain in detail what needs to be done. During my recent visit, I had an alignment job performed on my vehicle, and Charley suggested that we get all 4 tires replaced. However, after installing a new set of tires, the alignment seemed to be off again. Peggy very kindly offered to have the car looked at again, and a second alignment was done a week later at no additional charge. I would also like to mention that Tim Swafford is an exceptional manager, who cares both about his customers as well as his team. I arrived at 4pm one day, only to find that the last shuttle service is at 3:30pm and that the drivers get let off at 4pm. Even though one of the drivers was agreeable to taking me home, Tim intervened and drove me home himself. Despite having moved a considerable distance away from Spring Branch, I will be sure to continue taking my vehicle there if any major repair work is required in the future. More

Jeffery was very knowledgeable about the vehicles I was interested in. He took great care to make sure we we accommodated. This was my first car buying experience and I would definitely buy from him again. interested in. He took great care to make sure we we accommodated. This was my first car buying experience and I would definitely buy from him again. More

During my visit to Spring Branch Honda I was greeted by a representative which welcome my husband and I to the dealership with a smile and ask if he could be of service, he offered coffee and water to me and representative which welcome my husband and I to the dealership with a smile and ask if he could be of service, he offered coffee and water to me and was very attentive and knowleageable of his product, I am a Hispanic so he spoke Spanish to me all the time and explained all the cars in my language, I really appreciated that, by all means my visit to Spring Branch Honda was pleasant and I ended up bying my dream vehicle which is a 2012 CRV, now I am a proud owner of a great car and I am treated with the upmost respect and knowleable people of the Honda product from sales, management and service. I will recommend Spring Branch Honda to all my friends and family, I thank Spring Branch Honda. More

Our experience with Spring Branch Honda has turned into a nightmare. After purchasing a 2011 Accord I asked for if the custom Honda wheels from my 2006 Accord could be used on my new car. After being told by nightmare. After purchasing a 2011 Accord I asked for if the custom Honda wheels from my 2006 Accord could be used on my new car. After being told by Mr Gamez that this was possible I paid their fee and all seemed well until a recent tire repair revealed that Spring Branch left the old tires on the wheels and my year old car needed a new set of tires. After meeting with Mr Evans I was told that this was just a communication error and they were not assuming any responsibility. I have owned 3 Accords over the years and this dealership has made me regret choosing them in particular and possibly Honda in the future! More