Easy Honda

Still enjoying playing the old car dealership games. After speaking with Mike, the "Sales DIrector," I was informed that the description of the car I was purchasing does not have to match the vehicle a After speaking with Mike, the "Sales DIrector," I was informed that the description of the car I was purchasing does not have to match the vehicle and the dealership is by no way responsible for their own website. They can falsely advertise features of a vehicle, then tell you, tuff, they aren't responsible. Several features that were listed on my vehicle were missing, including something so basic as floor mats. Mike promised to have them shipped to me and email the the order to ensure I received them. Several weeks later, no floor mats, no calls, no emails, no communications. I have left multiple messages with the Sales Director, confirmed he was at the dealership, and shockingly, no response. Honestly, most of the process was no horrible with this dealership, until Mike decided not to follow through. It's too bad, my son was wanting a Honda and now it looks like we will be going through Carvana. Thanks Mike for making this an "Easy" transition Carvana. More

Christopher Carbajal is very honest, friendly and very helpful and the way he communicat with customers is very very nicely I hope you will be able to get a higher level soon thanks for your nice service helpful and the way he communicat with customers is very very nicely I hope you will be able to get a higher level soon thanks for your nice service you gave us .Chris keep it. More

Had a car I wanted. Made plans to drive to Houston from OKC. Was not given an option to put a down payment to hold the car. It sold the next day. Friendly staff, good se Made plans to drive to Houston from OKC. Was not given an option to put a down payment to hold the car. It sold the next day. Friendly staff, good selection and prices but not cool they didn’t give me a proper chance to buy the car when I told them I had cash ready. More

Bad bad bad experience for Me i got car with scratches bad bumper and they say the was going to repair takes a mount for me waiting to get a call to fix the car they say the the bank don't approve me and bad bumper and they say the was going to repair takes a mount for me waiting to get a call to fix the car they say the the bank don't approve me and I have to go to another back the I have to redue the contract but the car is not going to get fix and force me to keep the car because they say is you don't keep the car you not getting you money down so they treat me like s""! Discriminate me words experience with them 😡😡😡😡😡😡😡😡😡😡😡😡😡😡 More

Two wasted days and 180 miles driving for a CPO Ridgeline that sales mgr. ultimately backed out on the deal, after personally agreeing. The car should have never been advertised as Certified Pre owned. It that sales mgr. ultimately backed out on the deal, after personally agreeing. The car should have never been advertised as Certified Pre owned. It has suspension problems. They agreed to correct the issue, but later refused when they realized it wasn’t cheap. They suggested I buy it anyway, and make some aftermarket modifications! Service manager tried to mislead me about the problem as well. Now some poor unsuspecting person that doesn’t understand mechanics, will get stuck with it. I cannot trust anything they represent about their cars anymore. More

I bought my Honda Accord Hybrid from them. Andrew Mannino was terrific and very helpful. There was no pressure. The whole process was quick and easy. Would definitely recommend. Andrew Mannino was terrific and very helpful. There was no pressure. The whole process was quick and easy. Would definitely recommend. More

Didn’t even fill the new car up for me. No offer to install the new tags. Stole two tire rotations from me. Worse experience ever. Stay away. No offer to install the new tags. Stole two tire rotations from me. Worse experience ever. Stay away. More

We bought a Honda Pilot in 2021 from Easy Honda. The process was smooth, amazing, and felt like we were treated with respect. In July of 2022, my family was in a roll-over accident that totaled our The process was smooth, amazing, and felt like we were treated with respect. In July of 2022, my family was in a roll-over accident that totaled our car. We returned to Easy Honda because of our previous experience. This time, it was an unpleasant experience (aside from our sales guy Jeremiah). Some highlights: * I was told there were no current promotions. I brought up Honda's promotions on the website to show what incentives were available (Honda Loyalty, financing rates). * We were told cars were not sticking on the lot long and the only way we could ensure we'd have a car available when we were able to do financing was to put $1000 non-refundable down. * The sales manager knew we had been in an accident and were waiting on insurance payouts, yet still asked us multiple times to "close the deal" so it would be in their July numbers. * The finance person snuck in $3500 worth of addons we did not discuss. (Changed the Honda Protection package from $1,500 to $3,500, added warranty we did not discuss). * The finance person oversold warranty and used the refund from our previous warranty as a reason that the "new warranty would look higher". Extended LoJack and other warranties saying "I want to make sure you're protected," but didn't discuss what that meant. (I should have walked away from this sale, but had been in financing for 3+ hours and was in pain from the car accident we were in). * The quoted price of the car with sales tax was $54,000. The initial end price of the car (with a hefty down payment and a 2.9% interest rate over 60 months) was quoted to be $75,000 ($21,000 in extras and interest). * We paid to have the towing package installed and were told that could happen while financing the vehicle. We were called a couple hours before our financing appointment to say they did not have the part. At no point in the process were we told the part was unavailable. It's been 2 weeks and we have no update on when the part will be available. In summary (TLDR): Easy Honda took advantage of a family with an under 2 year old and a pregnant woman who had been in a recent car accident. (I should have walked away and given up the $1,000 non-refundable payment). More

I've been to other Honda dealerships and I always end up coming back to this Spring Branch dealership because the salespeople are super friendly. It is the 5th car that I have bought and I am very satisfie coming back to this Spring Branch dealership because the salespeople are super friendly. It is the 5th car that I have bought and I am very satisfied with the attention and service. Nacho the person who sold me my car is very patient, kind and friendly. I recommend him 100%. More

Service Center - Showed up on time for 11:30 AM oil change appt. Was told ~ 2hr wait. Had to leave after waiting 2 hours and no update. Car was still waiting in parking lot queue. Not sure what point o change appt. Was told ~ 2hr wait. Had to leave after waiting 2 hours and no update. Car was still waiting in parking lot queue. Not sure what point of making appointment is. I understand shop backed up, but at least give customer realistic expectation or an update on status, especially after it crossed that 2hr mark so that they can make decision to wait or leave. Just a total waste of time. More