Easy Honda

Above and Beyond - Great Service I recently bought a new Honda Civic LX and realized after a day or two that I was uncomfortable with the color. I requested to exchange the car for a I recently bought a new Honda Civic LX and realized after a day or two that I was uncomfortable with the color. I requested to exchange the car for a different color and the dealership agreed, something they were in no way obligated to do. They followed up after purchase with a survey to help improve their service. I also receive a great price for the car. Much obliged to them. Mark More

Car Service Got great service at spring branch honda on my recent visit for an oil change and tire rotation. The wait was shorter than what was promised. Yeah. Ma Got great service at spring branch honda on my recent visit for an oil change and tire rotation. The wait was shorter than what was promised. Yeah. Maria was my service advisor this time and she was amazing. Very prompt, knowledgable and kept me in the loop on how the service was going. I used to get Pat but she is now retired. Erik, who I often get as my service advisor is fantastic too. Always does a great job. Did I mention I have had Honda's for 28 years. My pilot runs great. No issues and I just love the ride. I tried.the jeeps but there is nothing like a Honda. And Roxanna the cashier was amazing. So friendly. More

Should have purchased elsewhere I recently bought an Accord 2015. No mechanical issues thankfully, but was, and still am having issues with my windows. When on the highway you can he I recently bought an Accord 2015. No mechanical issues thankfully, but was, and still am having issues with my windows. When on the highway you can hear the air coming through and its the most annoying thing ever. Anyway, a week I later took my car in and had to leave it there for the day. I picked it up the next day and still heard the whistling sound, a couple of days later I noticed that the seals running vertically down the doors were lose! When driven on the highway it fans out as if its about to take off. Not just on the driver side, but both driver and passenger. I called the guy who was AND STILL IS working on my car (Wayne) no answer TWICE, left voicemails, NO returned call. I was finally able to get a hold of him and it turns out one ONE part was ordered when I specifically told him both driver and passenger sides were lose. Apart from not returning my calls he had an attitude when he finally got on the phone after he was in the background telling another guy what to say to me. Honestly, it really pisses me off that I cant get one SIMPLE thing fixed and done RIGHT the first time and for Wayne to not return my calls when I call to ask about my parts. I make my car payments on time Honda, I expect the same type of service from you. More

2015 Honda Fit cost top $$ for a lemon I was considering between CRV and Fit at the beginning of the year when my beloved Odyssey died. Was recommended Honda Fit which I've been having iss I was considering between CRV and Fit at the beginning of the year when my beloved Odyssey died. Was recommended Honda Fit which I've been having issues with and can see why the dealership was eager to push the sale. After $25k spent on this tiny car and 6 month later, several things did not live up to expectations: 1. The under car splash guard fell off within first 30 days. I took it back to the dealership and the service personnel said it's not covered under warranty. Hello? I just bought the car?? Had to speak to the manager for them to fix it. 2. Tried to take my car in for its first oil change 3 times. No matter what time of the day I get there, was told the wait is 3-5 hours. Seriously? Drove down to Gillman Honda by my mom's and got it done in 45 minutes. 3. TPMS light comes on after driving for 100 miles or so (out of town trip). Stopped by Discount Tires (highly loved!) for a complete tires inspection only to find there's nothing wrong. It was good news that there's nothing wrong but getting tired of stopping on a road trip for bogus issue. 4. Called Spring Branch Honda to schedule a service appointment to check out TPMS light. On hold for 17 minutes, spoke to a real person for 45 seconds, was told the first available appointment is Aug 6 (today is July 27) and the reason being national airbag recall. Ridiculous! Increase the staff or something. What good is warranty for when you can't get your car fixed in a timely manner? Would recommend to stay away from Spring Branch Honda. Used to live closer to Gillman Honda and people over there are much better!!! More

Rude representative Lassine The guy at Spring Branch is very rude. He thinks he is always right. I think he represents the way the service industry is going in the US. The moto u The guy at Spring Branch is very rude. He thinks he is always right. I think he represents the way the service industry is going in the US. The moto used to be " the customer is right" but people like Lassine believe they can sell their crappy product and never expect any complaints for service and product. Don't go to spring branch or Honda cars of Katy. They are both filled with rude representatives. I have taken my third Honda on lease but now I am done. More

Dishonest I went in with a pre-approval letter from my bank for a auto loan and they insisted on using in house financing which was giving me a higher interest I went in with a pre-approval letter from my bank for a auto loan and they insisted on using in house financing which was giving me a higher interest rate than my bank plus a down payment requirement which my bank was not asking for. The finance individuals were very condescending, patronizing and dishonest. They told us they had contacted our bank and that they were the ones asking for the down payment and higher interest rate. Yet when I called my bank on speaker phone they outlined the terms of my loan plus stated no one had called them from the dealership regarding my loan. Very dishonest and untrustworthy. More

They charge me $3000 over MSRP Went to this dealer looking for a Costco or AAA purchase programs, they promised a good deal and I finished paying $27,000 for a car worth $23,000 the Went to this dealer looking for a Costco or AAA purchase programs, they promised a good deal and I finished paying $27,000 for a car worth $23,000 they do magic at the financing department ,dissapearing the down payment and super overcharging for tint, paint protection, locks and other worthless add ons, I gave them the opportunity to straighten that and they offered to give me back $500 ,I did not accept so I am still with that heavy load on my back , I 'm been unable to superate that stealing of my money and I will never superate that More

New car purchase My husband and I just purchased a 2015 Pilot and love it! Mike, Darryl, Diana and Glenn were all great to work with. Everyone was very thorough and ma My husband and I just purchased a 2015 Pilot and love it! Mike, Darryl, Diana and Glenn were all great to work with. Everyone was very thorough and made sure we knew all the options both for the vehicle and paperwork. Our Accord was totaled out so it took some time to get it all finalized waiting for the check but they were so patient with our circumstances and not pushy at all. Thank you all for a great experience and we will refer whoever we can to your dealership. More

Total Disappointment I went into spring branch honda super excited to purchase a new car. I was so ready, I saved up a ton of money, did my research and headed into the de I went into spring branch honda super excited to purchase a new car. I was so ready, I saved up a ton of money, did my research and headed into the dealer. When I got there I was baited into thinking I was going to get a good price by being quoted 20k for a new civic si I was looking to purchase. After we sat down at the table to talk numbers that 20k went to 25k after all the tacked on xxxxxxxx they tried to charge me with. To try to get the price down I then suggested my trade in. They offered me 5000 for a car that's well worth x2 that amount. After I questioned that amount he offered to show me " all the Knicks and scratches " that allowed him to make such decision. At that point I was furious and mostly insulted. He must have thought I was an absolute idiot. Regardless, I sat an talked numbers. After everything was said and done he tried to overall make me 41k for a 2014 honda civic si. I've never felt so insulted in my entire life.and no, it wasn't because of bad credit, it was just because he was trying to make a buck off me. Not only did this turn me bitter to dealerships, but if turned me bitter to honda. I absolutely love Honda vehicles, but have started searching else where. More

Free oil change Still waiting for my free oil change... So far... One hour and counting...first said won't be too long .. Then told it could take three plus hours. Still waiting for my free oil change... So far... One hour and counting...first said won't be too long .. Then told it could take three plus hours. More