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Easy Honda
Houston, TX
271 Reviews
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Showing 271 reviews
April 10, 2020
Incredible experience. I emailed an inquiry, Francisco Archaga quickly responded. We spoke briefly on the phone lining up details. 24 hours later i visited the dealership and i was out w my new car. I val Archaga quickly responded. We spoke briefly on the phone lining up details. 24 hours later i visited the dealership and i was out w my new car. I value efficiency!! Was superb, and a great gently used Honda belongs to me. Boom. More
by jschloeg
Employees Worked With
Francisco Archaga
April 12, 2019
Couldn't be less interested in selling me a car! I'm at the dealership now and have never written a review before but I just couldn't let this one go. My car was totalled so I'm definitely buying a c I'm at the dealership now and have never written a review before but I just couldn't let this one go. My car was totalled so I'm definitely buying a car, with cash, and the salesmen were just awful. The salesman that first greeted me listened to what I was looking for had a car pulled up front then handed me off to another salesman without my knowledge. He didn't introduce us or excuse himself he just disappeared. The feeling I got from the second salesman was that it was a pain to show me the different models and explain the different features. I think I actually like the Honda models a bit better than the Toyota however because of the salesmen and lack of willingness to please I think Toyota will be my choice. I can just imagine what the service department would be like here!! More
by marwea55
Employees Worked With
Sales, Fransisco and Kyle James
October 26, 2018
Extremely Satisfied Customers Replaced air filter, did an oil change, replaced wiper blades, replaced cabin air filters, gave a great deal and it is greatly appreciated, would reco Replaced air filter, did an oil change, replaced wiper blades, replaced cabin air filters, gave a great deal and it is greatly appreciated, would recommend this dealership More
by Sunshine
Employees Worked With
Noel Cardenas
September 09, 2018
Very grateful for their service Our tire pressure was very low. We were thankful to make it to the dealership before it closed. It was about 4:45p.m. It closes at 5pm! They were gla Our tire pressure was very low. We were thankful to make it to the dealership before it closed. It was about 4:45p.m. It closes at 5pm! They were glad to help us, even though putting on a new tire meant working after 5pm. Our family thank God for their service. More
by Sunshine
Employees Worked With
Carlos Flores and other team members
July 05, 2018
Great Service The tech representative, office staff and customer service person worked hand in hand to create an outstanding experience! This dealership is the bes The tech representative, office staff and customer service person worked hand in hand to create an outstanding experience! This dealership is the best I have ever experienced with in the past 40 years as car owner. More
by extremely impressed
Employees Worked With
Erik Baatz
March 13, 2018
Above and Beyond Service We've been a customer of Spring Branch Honda for about 20 years. 99.99% of the time, everything is smooth. Recently we had an on-going problem We've been a customer of Spring Branch Honda for about 20 years. 99.99% of the time, everything is smooth. Recently we had an on-going problem with a tire. Neither Discount or NTB could find the problem, and Spring Branch just kept filling up the tire with air every month or so. Spoke with Mr. Ali Bharwani about the issue and he was very understanding and told me to bring the vehicle in the next morning. They found a pinhole size leak in the tread. Fixed the issue, refilled all the tires with nitrogen and provided courtesy transportation to and from work. Did I mention they didn't charge us for the non-warranty work? Now that's customer service. So in the long run they will benefit from our loyalty, but I wanted to share that this dealership and service manager really do care about their customers. Many thanks. More
by RMorris
Employees Worked With
Ali Bharwani
November 23, 2017
Dealership Service I purchased a vehicle there three weeks ago. The service I received was top notch. It started with the sales man Shady Yauhari, provide me with the b I purchased a vehicle there three weeks ago. The service I received was top notch. It started with the sales man Shady Yauhari, provide me with the best service that I ever received from a dealership. With the assistance of Kevin and Cotten they worked out a deal that work for me. The signing of the documents I could say was a great experience also Edgar Williford The overall service that I received from Spring branch was top-notch . More
by Homeboywon1
Employees Worked With
Shady Yauhar, Kevin Cotton, Edgar Williford
October 21, 2017
Complete waste of time!!!!!!!!!!! Complete waste of time!!!!!! On the morning of 10/19/17, I scheduled an appointment on line for a state inspection for the following morning. Within Complete waste of time!!!!!! On the morning of 10/19/17, I scheduled an appointment on line for a state inspection for the following morning. Within 30 minutes, I received a confirmation email (Confirmation Code X04K0EB438) for my scheduled state inspection. On the following morning, I take a day off from work and show up for my scheduled appointment. After being greeted by the service advisor, she proceeds to tell me the state inspection machine has been broken for over a week. When I voice my displeasure at not having been contacted, she states that it is the call centers fault. After getting nothing but excuses from the service advisor, I ask to speak with the service manager. He finally comes out and apologizes but again claims it is not their fault because they are unable to block options that are not available when scheduling appointments on line. I asked why they can’t simply contact customers since they have all of the contact information. He says that is a good idea and that he will bring that up in their next meeting. Here is another suggestion for Rick Bear, the service manager, maybe Spring Branch Honda needs a new service manager who understand what customer service is! More
by Scott Bielek
Employees Worked With
Rick Bear
October 19, 2017
Pleasent Experience Very courteous and friendly service upfront about everything no presssure in the sales process Very knowledgeable about their vehicles Good sales te Very courteous and friendly service upfront about everything no presssure in the sales process Very knowledgeable about their vehicles Good sales team especially Ms Parker More
by nijos
Employees Worked With
Amber P Parker
May 01, 2017
Spring Branch Honda- Houst Service Dept and Service Manager Since we bought Honda CRV in 2014, we had excellent service and Service Manager Mr. Ali. Wonderful Manager!!! We strongly recommend in Honda owners t Since we bought Honda CRV in 2014, we had excellent service and Service Manager Mr. Ali. Wonderful Manager!!! We strongly recommend in Honda owners to take your car to this dealership both for buying and serving More
by honda
Employees Worked With
Ali Bharwani- Service Manager, Tim Swafford - Service Consultant
