Eastside Subaru - Service Center
Kirkland, WA
80 Reviews of Eastside Subaru - Service Center
Eastside Subaru has again provided quick service. They provided me with a video showing their pre-service inspection. Tony was the energetic person at the counter who kept me informed on how the service w provided me with a video showing their pre-service inspection. Tony was the energetic person at the counter who kept me informed on how the service was going. I was in and out in at most 45 minutes. I'll take my Subaru Forester to Eastside Subaru for future service . More
Everything was done right at the first time. I didn't have to come back. Great dealership. Lots of amenities for the customers. Awesome people have to come back. Great dealership. Lots of amenities for the customers. Awesome people More
I recently purchased a Crosstrek from East Subaru. The salesman Chris was very helpful, friendly and professional. he answered all our questions and made sure we had all we needed to move forward to compl salesman Chris was very helpful, friendly and professional. he answered all our questions and made sure we had all we needed to move forward to complete the purchase. I was very happy with the company and I would definitely go back for service and recommend them to anyone that is looking for a great car! More
Parts we were told were there, were not. Staff seemed disorganized. Told it would take a day took three, keeping our car over long weekend. Truly disappointed, also told us they would call when our parts disorganized. Told it would take a day took three, keeping our car over long weekend. Truly disappointed, also told us they would call when our parts came in, still waiting. Like my son said, they don't need our business. We have found somebody else to care for our vehicle. thanks for asking. Ken More
service the service involved an insurance claim and a backorder of the wiring harness. I was kept informed and the claim was handled without having to be inv the service involved an insurance claim and a backorder of the wiring harness. I was kept informed and the claim was handled without having to be involved. a positive experience More
I find the ALL STAFF Service & Dealer Depart This time I work with Toby on Maintenance and Recall all was Excellent. Also Dealer ship was safe for Covid-19 for me Thank You Robert This time I work with Toby on Maintenance and Recall all was Excellent. Also Dealer ship was safe for Covid-19 for me Thank You Robert More
Dealership The facility is spotless....super clean, ultra helpful, courteous staff, everything was great. Additionally, the site for the Subaru dealership is con The facility is spotless....super clean, ultra helpful, courteous staff, everything was great. Additionally, the site for the Subaru dealership is convenient for me - and many others - right off 405 freeway in Kirkland, WA...…….again, the staff could not have been more helpful...……..I hope those are enough words for my review...………. More
Cut corners Brought in 2013 outback for 2 recalls . They said I needed transmission and brakes flushed. $440 later. I didn’t care paying the extra because of the Brought in 2013 outback for 2 recalls . They said I needed transmission and brakes flushed. $440 later. I didn’t care paying the extra because of the high ratings. But II would expect that they put the caps back on the brake fluid and snap down the other caps. I had to bring it back in because I couldn’t figure out where a random filter screen went to. Vita was wonderful to work with but she didn’t know where the filter went either. Eventually they figured it out. Vita said to me to bring it back if something starts to go bad. Not very comforting. The other issue is in this day of covid19 they used plastic seat and steering wheel covers and when I opened for the first time the wind blew out the plastic on me. I brought it back in the service center to the masked in employees who didn’t want to touch it. So they pointed to the garbage and to a hand cleanser . I hope they finished the work I wouldn’t know how to check. For being so highly rated there was no explanation other than what Vita said was they weren’t expecting me maybe? Yes you were they text me and said it was done. More
Service leaves a lot to be desired New 2019 Crosstrek has had software problems since I bought it. First service call fixed nothing but did an oil change (at 2000 miles) because I aske New 2019 Crosstrek has had software problems since I bought it. First service call fixed nothing but did an oil change (at 2000 miles) because I asked when first service was not that I wanted it done. Second service was for continuation of of initial software problems + taillights not working+alarm going off for no reason when car was running and standing still. Software problems finally showed a code that was fob related and supposedly those have been fixed. I was told to come back in 45 minutes (at which time the car had not even been looked at) and after getting quite annoyed, and letting them know, car was finally ready several hours later. No initial apologies for wasting day of my time; there's a reason 18 years olds should not be in service positions and when someone else finally came to apologize it was too little too late. I may go back once because I am entitled to a 6000 miles oil change under warranty (that I got at 2000 miles) and I am not sure whether another dealership will honor that. Going somewhere else is inconvenient, but so is wasting my time here. More