Eastside Subaru - Service Center

my review is solely based on the service department which is quite rude. Ken, the service director seems to keep a grudge if you say that they are a bit overpriced (even a year ago). And its not just me tal is quite rude. Ken, the service director seems to keep a grudge if you say that they are a bit overpriced (even a year ago). And its not just me talking, they bluntly turned away my sister when she went to get her new crosstrek checked for hood vibration. My bad I tried to give them a second chance. More

Eastside Subaru has again provided quick service. They provided me with a video showing their pre-service inspection. Tony was the energetic person at the counter who kept me informed on how the service w provided me with a video showing their pre-service inspection. Tony was the energetic person at the counter who kept me informed on how the service was going. I was in and out in at most 45 minutes. I'll take my Subaru Forester to Eastside Subaru for future service . More

Everything was done right at the first time. I didn't have to come back. Great dealership. Lots of amenities for the customers. Awesome people have to come back. Great dealership. Lots of amenities for the customers. Awesome people More

I recently purchased a Crosstrek from East Subaru. The salesman Chris was very helpful, friendly and professional. he answered all our questions and made sure we had all we needed to move forward to compl salesman Chris was very helpful, friendly and professional. he answered all our questions and made sure we had all we needed to move forward to complete the purchase. I was very happy with the company and I would definitely go back for service and recommend them to anyone that is looking for a great car! More

Parts we were told were there, were not. Staff seemed disorganized. Told it would take a day took three, keeping our car over long weekend. Truly disappointed, also told us they would call when our parts disorganized. Told it would take a day took three, keeping our car over long weekend. Truly disappointed, also told us they would call when our parts came in, still waiting. Like my son said, they don't need our business. We have found somebody else to care for our vehicle. thanks for asking. Ken More

service the service involved an insurance claim and a backorder of the wiring harness. I was kept informed and the claim was handled without having to be inv the service involved an insurance claim and a backorder of the wiring harness. I was kept informed and the claim was handled without having to be involved. a positive experience More

I find the ALL STAFF Service & Dealer Depart This time I work with Toby on Maintenance and Recall all was Excellent. Also Dealer ship was safe for Covid-19 for me Thank You Robert This time I work with Toby on Maintenance and Recall all was Excellent. Also Dealer ship was safe for Covid-19 for me Thank You Robert More

Dealership The facility is spotless....super clean, ultra helpful, courteous staff, everything was great. Additionally, the site for the Subaru dealership is con The facility is spotless....super clean, ultra helpful, courteous staff, everything was great. Additionally, the site for the Subaru dealership is convenient for me - and many others - right off 405 freeway in Kirkland, WA...…….again, the staff could not have been more helpful...……..I hope those are enough words for my review...………. More

Cut corners Brought in 2013 outback for 2 recalls . They said I needed transmission and brakes flushed. $440 later. I didn’t care paying the extra because of the Brought in 2013 outback for 2 recalls . They said I needed transmission and brakes flushed. $440 later. I didn’t care paying the extra because of the high ratings. But II would expect that they put the caps back on the brake fluid and snap down the other caps. I had to bring it back in because I couldn’t figure out where a random filter screen went to. Vita was wonderful to work with but she didn’t know where the filter went either. Eventually they figured it out. Vita said to me to bring it back if something starts to go bad. Not very comforting. The other issue is in this day of covid19 they used plastic seat and steering wheel covers and when I opened for the first time the wind blew out the plastic on me. I brought it back in the service center to the masked in employees who didn’t want to touch it. So they pointed to the garbage and to a hand cleanser . I hope they finished the work I wouldn’t know how to check. For being so highly rated there was no explanation other than what Vita said was they weren’t expecting me maybe? Yes you were they text me and said it was done. More

The buying experience was great. The pre paid oil change service package is-not a good value do your homework but very fast and thorough service service package is-not a good value do your homework but very fast and thorough service More