Eastside Subaru

I find the ALL STAFF Service & Dealer Depart This time I work with Toby on Maintenance and Recall all was Excellent. Also Dealer ship was safe for Covid-19 for me Thank You Robert This time I work with Toby on Maintenance and Recall all was Excellent. Also Dealer ship was safe for Covid-19 for me Thank You Robert More

Dealership The facility is spotless....super clean, ultra helpful, courteous staff, everything was great. Additionally, the site for the Subaru dealership is con The facility is spotless....super clean, ultra helpful, courteous staff, everything was great. Additionally, the site for the Subaru dealership is convenient for me - and many others - right off 405 freeway in Kirkland, WA...…….again, the staff could not have been more helpful...……..I hope those are enough words for my review...………. More

Great customer service. Love the great personal attention from Gulnaza and easy paperwork from the lady in the Financial department. I will Definitely recommending my friends. from Gulnaza and easy paperwork from the lady in the Financial department. I will Definitely recommending my friends. More

Great Experience - LOVE our Ascent Jordan helped us purchase our new Ascent. The process was pressure free. He is a total straight shooter and it was actually fun to buy a car from him. Jordan helped us purchase our new Ascent. The process was pressure free. He is a total straight shooter and it was actually fun to buy a car from him. He's a GREAT guy. Financing was quick and painless. Seriously best car-buying experience EVER!!! More

The whole process was nice and straightforward. Considering the pandemic, the dealership was very clean and workers were all practicing safety precautions. Heather was very helpful and stayed late Considering the pandemic, the dealership was very clean and workers were all practicing safety precautions. Heather was very helpful and stayed late to show us the car’s features. She took her time and was never in any sense of a hurry. More

Cut corners Brought in 2013 outback for 2 recalls . They said I needed transmission and brakes flushed. $440 later. I didn’t care paying the extra because of the Brought in 2013 outback for 2 recalls . They said I needed transmission and brakes flushed. $440 later. I didn’t care paying the extra because of the high ratings. But II would expect that they put the caps back on the brake fluid and snap down the other caps. I had to bring it back in because I couldn’t figure out where a random filter screen went to. Vita was wonderful to work with but she didn’t know where the filter went either. Eventually they figured it out. Vita said to me to bring it back if something starts to go bad. Not very comforting. The other issue is in this day of covid19 they used plastic seat and steering wheel covers and when I opened for the first time the wind blew out the plastic on me. I brought it back in the service center to the masked in employees who didn’t want to touch it. So they pointed to the garbage and to a hand cleanser . I hope they finished the work I wouldn’t know how to check. For being so highly rated there was no explanation other than what Vita said was they weren’t expecting me maybe? Yes you were they text me and said it was done. More

Easy Purchase Experience Everything was ready for us as scheduled to purchase a new Subaru. Employees were pleasant and knowledgeable. Gulnaza was good at following up wi Everything was ready for us as scheduled to purchase a new Subaru. Employees were pleasant and knowledgeable. Gulnaza was good at following up with email during this time when everyone was focused on safety. Well done. More

Best dealer experience I have had in many years. I have purchased a few cars over the years and this dealer is the best . Thanks purchased a few cars over the years and this dealer is the best . Thanks More

Exactly the Model, Option Package & other items we wanted Guy did a great job letting us know when the model we wanted was expected to arrive, and it did. He also told us of the passion other Subaru owners ha Guy did a great job letting us know when the model we wanted was expected to arrive, and it did. He also told us of the passion other Subaru owners have due to the features on Subaru vehicles. He wanted us to be able to understand and easily use all the controls, buttons and displays so we can safely drive in all light and weather conditions. He quickly explained, in the car, all the choices we could customize to our needs and said to be sure to call if any questions came up. He gave us great tips on car care and I was glad to hear the service dept is open on Saturdays. Juana quickly explained all the finance options and forms I needed to sign and to call with any later questions. More

excellent customer experience I've been driving Subaru Outbacks since the early 70's. Test drove the new Crosstrek and fell in love! Isaac Wunderlick was our sales person and showe I've been driving Subaru Outbacks since the early 70's. Test drove the new Crosstrek and fell in love! Isaac Wunderlick was our sales person and showed excellent customer skills of which the dealership should take note. Juana Seferi closed out our contract part of the sale efficiently and with the same customer skills. More