Eastside Subaru

Outstanding With A Caveat I requested a test drive with Outstanding With A Caveat I requested a test drive with a possible trade in online. I received a reply quickly and was told that Nick would meet whe Outstanding With A Caveat I requested a test drive with a possible trade in online. I received a reply quickly and was told that Nick would meet when I arrived. True to this I arrived and NIck greeted me and went over a very easy review of the test drive ground rules. I took the vehicle out for a nice test drive and upon returning knew that this was a super nice vehicle. After some communication back and forth Nick and myself agreed to a price for a 2021 Subaru Outback. Upon returning after test driving other vehicles I met with Nick at his desk Social distancing measures were always adhered to. We went over the package involved in purchasing a new vehicle including warranties, etc. We agreed to a purchase price and I was told to wait in a very nice waiting area for a finance employee. This is where the day goes south. I had agreed to a down payment amount and a monthly payment with NIck. In the finance office the gentleman goes through a list of warranties I previously had declined and he informs he has to go through these again. When I decline all of them there are some bizarre comments asking me if I believed in warranties, etc. I said no and was told that these vehicles are expensive to repair and I am thinking really, I have yet to drive off the lot with a 2021 new vehicle? For the down payment I only had a debit card and was informed that this would not be taken, needed a check. My ride had left and I was there with only the debit card. Basically was told tough and needed a check. While I waited outside for my wife to get home to north Seattle, I informed her that she would have to return to Kirkland with a check. During this time I did think about cancelling the entire transaction. Nick approached me outside twice and asked if he could get me anything while I waited and said he was aware that I had to wait for my wife to return with a check. No problem as it was my fault that the down payment I had was not allowed. He asked how it went in finance. I informed him that the only reason I was still purchasing this vehicle was because of him. Long story short, the vehicle is awesome and luckily for me my salesperson was knowledgeable, professional and worked with us to get this vehicle. More

Great buying experience. Excellent sales people that were very knowledgable but not pushy. Great environment overall. I highly recommend this company. Keep up the great work! were very knowledgable but not pushy. Great environment overall. I highly recommend this company. Keep up the great work! More

Bain Chiba was a pleasure to work with. He was very thorough and made the whole experience seamless. Appreciate your help on securing my new 2020 WRX! thorough and made the whole experience seamless. Appreciate your help on securing my new 2020 WRX! More

Our Subaru Forester buying experience was very pleasant and pain free. Price was great, service wss wonderful. We enjoyed working with Heather and Bree very much. and pain free. Price was great, service wss wonderful. We enjoyed working with Heather and Bree very much. More

Just bought a 2021 Subaru Ascent from Eastside Subaru in Kirkland. Their initial prices were full-MSRP with an eye-popping list of expensive dealer add-ons they tried to sell me, but they were easy to negot Kirkland. Their initial prices were full-MSRP with an eye-popping list of expensive dealer add-ons they tried to sell me, but they were easy to negotiate with to a fair deal via a combination of in-person discussion and follow-up email and phone calls. Laid back, straight-forward, to-the-point, honest transaction. More

Great sales experience purchasing our 2021 Ascent from Bryan. After test driving several models we decided on the Limited. He answered all of our questions. Bryan. After test driving several models we decided on the Limited. He answered all of our questions. More

I purchased a 2021 Subaru Forester with Bryan Barclay and could not be happier with the vehicle and my experience with Bryan. I was upfront with Bryan on my expected timeline of purchasing a new car and he w could not be happier with the vehicle and my experience with Bryan. I was upfront with Bryan on my expected timeline of purchasing a new car and he was respectful of my wishes to take it slow. He did not try to pressure me at all into making any decisions. His communication was prompt and professional. Very happy with the price, service, and overall experience. Would highly recommend both Bryan and the dealership to anyone looking for a Subaru. More

Walked away from the dealership with keys to a brand new 2021 Crosstrek! Jordan was great and really walked myself and my husband through the entire process. 2021 Crosstrek! Jordan was great and really walked myself and my husband through the entire process. More

Had a pleasant experience buying an Outback from my sales-person Arthur at Eastside Subaru. Was good at after-purchase follow-ups. Was frank and direct, did not try to oversell. sales-person Arthur at Eastside Subaru. Was good at after-purchase follow-ups. Was frank and direct, did not try to oversell. More

For several weeks I had been communicating with Heather about buying a new Outback but when I got to Eastside Subaru and test drove the Outback I decided that I really wanted something smaller so Heather g about buying a new Outback but when I got to Eastside Subaru and test drove the Outback I decided that I really wanted something smaller so Heather guided me through the quick switch and I left driving my new Crosstrek the same day. Thanks for all your help Heather. From one very happy customer. More