Easterns Automotive Group of Sterling

100 point inspection is a joke While test driving the 2011 Chevy Traverse we were interested in purchasing we noticed the air conditioning was not working. when we returned we repor While test driving the 2011 Chevy Traverse we were interested in purchasing we noticed the air conditioning was not working. when we returned we reported the issue to the salesman who assured me they would take care of it before selling us the vehicle. I waited an hour while their mechanics supposedly fixed the issue. When they brought the car around the A/C appeared to be working, but I specifically asked if they had tested to make sure there were no leaks or larger issues and didn't just add fluid. Alan assured me they had and there were no leaks, just the fluid had gotten low. Four days later my husband was driving the car and the A/C stopped working we brought it back to Direct Car Buying since it was in the 7 day return period. They gave us a loaner vehicle and it took 2 weeks for them to fix the issue (which clearly they had ignored to begin with). During that time we never received a phone call from them with updates on how things were progressing. We had to call every time. On several occasions we called and were promised a call back the same day and never got one. When my husband complained about the poor service we were met with a bad attitude and no apology from the same salesman who sold us the car, Alan. We finally got the Traverse back and the A/C was working again. Three weeks later fluid started pouring out from under the dashboard onto the passenger side floor. So I took it to a local Chevy dealer and they determined the A/C hose was completely clogged. The mechanic said it was obvious it had been like this for some time and it was not something that would have happened in the 1 month we'd owned the vehicle. When they called the company that administers the extended warranty I purchased they were told they had not received any paperwork from Direct Car Buying showing I had purchased this warranty yet (luckily I had a copy of all of the paperwork with the policy number). Turns out the clearing of the hose was not covered under warranty so we had to pay $125 out of pocket to fix the A/C...AGAIN. I can only surmise that the mechanics at Direct Car Buying are either incompetent or they deliberately ignore problems. Either way I would not trust them or their "100 point inspection". If you buy a car from them take it to a mechanic you trust within the first 7 days for a thorough inspection. I love my Traverse but now I worry what else will go wrong. I would never buy from them again. More

The car buying experience here is second to none. Allen and Sean made the car buying experience here stress free. It was easier buying a car here than doing groceries!! They clearly explain the proces Allen and Sean made the car buying experience here stress free. It was easier buying a car here than doing groceries!! They clearly explain the process and completed the required paperwork in under 20 minutes. I highly recommend direct car buying!! More

The Best and Simple Way to Buy a Car Today Sean and Alan at Direct Car Buying made our car shopping and buying experience simple, quick, and easy by taking the usual stress factor out of it. Th Sean and Alan at Direct Car Buying made our car shopping and buying experience simple, quick, and easy by taking the usual stress factor out of it. They know their cars and how to sell them well. We got the car we wanted for the price we wanted. This place really is a no hassle, no haggle environment, and you will save some money by asking them to help you great financing, which they did for us. More

bought mercedes e class I've visited several dealerships and none come close to place. My 3month long car search came to an end the first time I stepped into this place-- I d I've visited several dealerships and none come close to place. My 3month long car search came to an end the first time I stepped into this place-- I decided to buy my car from here! Alan & Sean were extremely helpful and accommodating. Definitely buying my second car from here. More

best experience ever! I have purchased many cars in my life time. but I must say the was by far the best and easiest way to buy a car.. I love the hassle free and high qual I have purchased many cars in my life time. but I must say the was by far the best and easiest way to buy a car.. I love the hassle free and high quality of my car.. I have told all my friends about this place and my next car will defiantly come for directbuy.com. More

Excellent service. By the time i got there they presented the car to me with all the features then after a test drive we proceed in the sale presented the car to me with all the features then after a test drive we proceed in the sale More

I really like the business idea of Direct Car Buying, I think it's time that buying a car is no longer a hassle. I have always been worried to go to a car dealer, and get pushed into purchasing something I think it's time that buying a car is no longer a hassle. I have always been worried to go to a car dealer, and get pushed into purchasing something I am not so sure about. Buying a car should be easy and worry free, with guarantees. Do you buy a piece of furniture that costs thousands of dollars, but not able to tell its quality? You shouldn't have to do that with cars either. Not only their advertised price was the best on the market I could find, there were no hidden fees or issues during completing the transaction. The staff, particularly David and Sean were very professional and courteous, test drive the car on my own and provided me with details of the history of the car and its carfax report. Most importantly, I was allowed to make the purchase decision on my own, without trying to influence my decision. They were right, the car was such a good buy, it needed no convincing. I highly recommend to anyone that's looking to buy a car without having to spend the whole day battling the salespersons for an affordable price and listening to all the crazy extras they want to sell with the car. I went and got exactly what I searched for online, and no more no less! Thank you Direct Car Buying! More

Purchased a 2011 VW CC Sport and this was by far the best car buying experience I have ever had.Everyone was very friendly and knew exactly who i was and why I was there as soon as i came in. Facility was we car buying experience I have ever had.Everyone was very friendly and knew exactly who i was and why I was there as soon as i came in. Facility was well maintained and had a professional environment. The entire process took no longer than an hour and it was very hassle free. Not to mention they have an awesome selection of high end cars that you can look at while you wait. I would recommend this dealership to everyone! More

I was looking to replace my Land Rover Discovery but could not decide on what to get next when my husband ran across a listing for a Lincoln Navigator that caught his eye. I filled out an application fo could not decide on what to get next when my husband ran across a listing for a Lincoln Navigator that caught his eye. I filled out an application for it on DCB's website and got a callback to confirm my information so they could have all the paperwork ready when we came to see the car. Dave greeted us at the door and introduced us to Alan, who took care of us while Dave finished up the financing. The Nav was waiting in front of the lounge, which we had all to ourselves. We did a test drive, arranged insurance, signed the paperwork, and were all done! Price was exactly as advertised, no crazy dealer fees, just tax and a super low processing fee. No haggling, no pressure, no stress. My husband was so impressed with the experience that he wanted to buy another car from them right then! We will definitely be looking for our next vehicle here again! More