Easterns Automotive Group of Sterling
Sterling, VA
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Very disappointing I was on the verge of purchasing a mini van at the online list price of $29950. I walked into the dealership with a valid appraisal for my trade-in (w I was on the verge of purchasing a mini van at the online list price of $29950. I walked into the dealership with a valid appraisal for my trade-in (which they did March), a loan pre-approval from my credit union, and the payoff for my trade. After nearly an hour, and after having said “no thanks” to the extended warranty and the 5-year vehicle coverage package, my salesman Melad (who was fantastic) brings me the paperwork and says “ok, so it’s going to be $32k+ including the almost $800 “reconditioning” few”. I gave him a puzzled look and said, what’s that? Apparently they wanted to charge me for the work they put into the car to get it ready to sell. I promptly said, I’m not paying that. I will pay the advertised price plus the fees, taxes, etc. right now and drive away, but i can’t fathom why a consumer would pay for the work a vendor put into a vehicle to make it sellable... how does that make sense? if you want to recoup that investment, maybe it should be reflected on the price tag. It smelled a whole lot like they were trying to make up for the fact that i wouldn’t buy the extended warranty and other crap that IS NOT REQUIRED. again, Melad was great and I’d still go back and buy that car for the advertised price. Well... that and an apology. By the way, the GM said it was the owners call to let me walk away. More
Easiest of my life Ali was the first car salesman I have ever felt comfortable with. I didn't feel as if I had to be on my guard the whole time thinking he was trying to Ali was the first car salesman I have ever felt comfortable with. I didn't feel as if I had to be on my guard the whole time thinking he was trying to get over on me. I know dealers and dealerships have to make money but I want what I think is a fair price for me to pay and I got that with Direct Car Buying and with Ali. We didn't make a deal the first time but I felt like it was mutual and not because I was getting cheated. More
Melad made this car buying experience easy!!! His professional demeanor and astute people skills made the environment feel welcoming. He helped us find ex made this car buying experience easy!!! His professional demeanor and astute people skills made the environment feel welcoming. He helped us find exactly what we wanted and more importantly needed. It was truly a wonderful experience...so much so that I know I'll be back and gladly tell all my friends about my new friend Melad. More
Great customer service! Ali was very helpful and friendly with purchasing a new car. He had all the answers to my questions and if he didn’t, he got the answers for me. He wa Ali was very helpful and friendly with purchasing a new car. He had all the answers to my questions and if he didn’t, he got the answers for me. He was very easy to talk to and he didn’t make me feel like he was the stereotypical “car salesman.” I would definitely recommend him and his dealership if you are looking to purchase a vehicle. More
Car buy Very nice to work with and helpful people very nice place to deal with very helpful people good place would deal with them again nice show room Very nice to work with and helpful people very nice place to deal with very helpful people good place would deal with them again nice show room More
Top Notch! Ali was very understanding to my needs and concerns which helped me make the best choice! Although things got complicated at settlement with Veronica Ali was very understanding to my needs and concerns which helped me make the best choice! Although things got complicated at settlement with Veronica or Victoria.. not sure her name but her attitude could’ve been more appealing as it’s a big deal to sign off your paperwork with all confidence. It didn’t stop me from giving this dealership an overall five stars thanks to Ali and Tony for all their help! More
Excellent service My wife and I have never been treated as well as we were here when shopping for a car. We were looking for a used Pilot but, while nice, they were a My wife and I have never been treated as well as we were here when shopping for a car. We were looking for a used Pilot but, while nice, they were a bit out of our price range as we have a very limited budget. We were then asked a lot of questions detailing what exactly we were looking for in a vehicle. Then, we were shown several makes and models and explained the pros and cons of each including the price points and what we could get for our money (give up features then get newer model, etc). We were never rushed and we never felt like they were trying to upsell us like every other dealer we went to. Other dealers were only interested in trying to get as much money as possible out of us and not in what was right for us. Easterns, and Ali, treated us as all businesses should treat their customers. They even drove the car to our house for delivery to help us out. I couldn't recommend them enough. Thank you again! More
Quick and helpful! Ali was very nice and accommodating, he answered all our questions and gave us all the information we needed. The process was not too long, my mom and Ali was very nice and accommodating, he answered all our questions and gave us all the information we needed. The process was not too long, my mom and I were done within 2 hours and we left with a beautiful car in excellent condition for a great price. More
Everything awsome Mr ali satisfy us they help us to buy kia. Everything great i appricate mr ali.i recommended all my friend to your company. Thanxs Mr ali satisfy us they help us to buy kia. Everything great i appricate mr ali.i recommended all my friend to your company. Thanxs More
Awesome experience with Eastern Kevin, my designated sales rep, went beyond what I expected. From testing driving the vehicle to driving the vehicle home, Kevin exhibited a high degr Kevin, my designated sales rep, went beyond what I expected. From testing driving the vehicle to driving the vehicle home, Kevin exhibited a high degree of enthusiasm throughout the entire purchase process. He and Tony really made me feel good about my Eastern experience. I intend to make my next auto purchase with Eastern as well. More