Easterns Automotive Group of Sterling

Worst Experience Not just the worst car-buying experience I've ever had but the worst experience buying anything ever. I was an out-of-state buyer, relying upon the ho Not just the worst car-buying experience I've ever had but the worst experience buying anything ever. I was an out-of-state buyer, relying upon the honesty of a licensed car dealer to accurately represent the vehicle they were selling. This is something I've done successfully with other dealers. The car was marketed with functioning bluetooth and nav, neither of which it had. When the car arrived to me, it had a flat tire, a malfunctioning water pump, a malfunctioning coolant pipe, issues with the valves, windows that wouldn't come up after they were lowered, a bad brake line, completely shot brake pads and rotors, rust on the rotors, and the aforementioned issues with bluetooth and nav. I submitted inquiry after inquiry to Easterns with no response. I even called the owner and left him several voice messages. Cowardly, he returned none. My sales person, Diego Hernandez, vanished. His backup, Nik, vanished. I was left to deal with the branch manager - Sajjad Ali (who would later try to settle with me not to file a lawsuit). No one offered any assistance or explanation for weeks. Weak expressions of sympathy with zero solutions or accountability. Finally, after forcing me to take the car to a Porsche dealer to verify I was telling the truth (boy, that was an interesting turn), they admitted to the bluetooth and the nav items being erroneously advertised. They offered me $700 for their "mistake" but would only provide the $700 to me if I signed an "acknowledgement of goodwill service" that released them of any liability or claim for anything else having to do with the car. That's not goodwill. That's something else entirely and certainly not the hallmark of a reputable company. By the way, if you don't do anything wrong, you don't need a letter insulating you from your wrongdoing. AFTER coming to final terms with a signed bill of sale, they came back to me weeks later and said they "miscalculated" the sales tax and I owed them another $787 in order to receive title. This is long after I had taken delivery of a defective car and they failed to remedy any of the broken items. Oh, yeah, I forgot to mention that I purchased the car in April. By August, they still hadn't gotten my tag (which I paid for in April). They repeatedly blamed the issue on my county and USAA (my insurance provider). Pretty sure when it comes to USAA vs Easterns Automotive, I'll take USAA's word. So, I finally told Victoria in their tag department (I use the label loosely since they farm it out to another incompetent third party) to refund the taxes and I went to get the tag myself. Took 15 minutes at my local tag office. I did in 15 minutes what they couldn't do in 4 months. Everything was simple. Insurance was on file and in place. Naturally, I incurred a $1,000 late tag penalty, thanks again to Easterns Automotive. In no uncertain terms, let me be clear - this is the worst possible dealership to buy your car from in the country and probably on the planet. Do yourself a favor and run - very fast - in the opposite direction. More

Quick fast easy I give it a 5 Star because everyone here is so nice and helpful. And they are very welcoming and nice. This is our second time buying from here I give it a 5 Star because everyone here is so nice and helpful. And they are very welcoming and nice. This is our second time buying from here More

Welcoming nice helpful This is my second time buying a car from this dealership and every time I come here they are very nice and helpful and caring i got the perfect car th This is my second time buying a car from this dealership and every time I come here they are very nice and helpful and caring i got the perfect car that I was looking for More

It everything was great. Mohammed did a great job explaining the all the options that were available to us and it he worked with the manager to help give us a better price. Mohammed did a great job explaining the all the options that were available to us and it he worked with the manager to help give us a better price. More

Our car buying experience Our Sales Associate, Mr. Craig Dewey was very professional, patient and thorough in all phases of our purchase experience. We have purchased from Eas Our Sales Associate, Mr. Craig Dewey was very professional, patient and thorough in all phases of our purchase experience. We have purchased from Eastern’a in the past and have always experienced excellent customer service. The Sterling location was also very clean (bathrooms were very clean) and the support staff was marvelous! we’ll be back. More

Awesome Customer Service The entire process was efficient and quick. I am extremely satisfied. Everyone was super warm and welcoming and they were quick to help me out. The entire process was efficient and quick. I am extremely satisfied. Everyone was super warm and welcoming and they were quick to help me out. More

The man! As soon as I walked in, David met me with a warm smile that immediately made me feel welcome. I was looking to buy a bmw but I didn’t know much about As soon as I walked in, David met me with a warm smile that immediately made me feel welcome. I was looking to buy a bmw but I didn’t know much about the different models. Luckily for me, David was very informative and answered all questions I had. Great experience! More

Best experience! I truly enjoyed my experience at Easterns. Working with David was extremely delightful. He was knowledgeable, patient, and made sure I was comfortable I truly enjoyed my experience at Easterns. Working with David was extremely delightful. He was knowledgeable, patient, and made sure I was comfortable before making a decision. He worked diligently to get me to the number I wanted to be, I would definitely recommend him to friends and family. Thank you, David! More

Easy, no-pressure process Walked into the dealership not knowing what i wanted and having a tight budget. I was blessed to have David Amin help me out. He was very warm and wel Walked into the dealership not knowing what i wanted and having a tight budget. I was blessed to have David Amin help me out. He was very warm and welcoming and asked me questions to help me figure out what kind of car was best for me. He was able to put me in the car of my dreams and UNDER my budget. Never pushed, never tried to up-sale, never made me feel like a paycheck for him. He made me feel valued and took time to pay careful attention to all my needs. I’ve since referred many family and friends to him. Incredibly happy with his help and expertise! More

Great service!! Great customer service! Moe was very good at helping find the right car for the right price! would highly recommend to anyone and everyone! Awesome pl Great customer service! Moe was very good at helping find the right car for the right price! would highly recommend to anyone and everyone! Awesome place. More