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Easterns Automotive Group of Sterling

Sterling, VA

Overview
Employees
Reviews
Vehicles
4.9
1,016 Reviews
Easterns Automotive Group is a family owned Used Car Dealership that opened in 1988. With the slogan Where Your Job is Your Credit®, Easterns became one of the DMV’s premier Car Dealerships. Eastern has sold over 140,000 used vehicles, totaling over Two Billion Dollars in sales. Easterns corporate headquarters and central reconditioning facility are located in Sterling, VA, and the company currently operates seven locations around DC, Maryland and Virginia. Every Easterns vehicle has passed a rigorous Multi-Point Quality Certification so you can buy with confidence. Search our vast inventory of over 1,000 cars and feel protected with a complimentary 7 Day Return Policy and 30 Day/ 1,000 Mile Warranty.
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22705 Commerce Center Court

Sterling, VA

20166

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Showing 1,016 reviews

November 09, 2021

Don't be fooled by these people its such a shame that they are so unfair and not trustworthy DONOT SHOP HERE don't waste your money. It's the worst dealership in the entire country. Read the reviews on More

by Pet
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Dewey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James jasper , Jeffrey Lopez, Tu Nguyen
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Nov 19, 2021 -

Easterns Automotive Group of Sterling responded

We want to apologize for anything that may have caused you to feel this way. We would love to address your concerns. Please contact our Customer Care Team to see if there is anything we can do to better assist you moving forward. E-mail: customercare@easterns.com / Phone: (877)-927-5004

Nov 19, 2021 -

Pet responded

Your manager there is so childish and imature Craig Dewey he specifically told me not to contact him again about the situation and after a month and half im still on temp tag and registration. So what kind of behavior and madness is that? The GM is the same no answer . Its such a shame customer has to go through all this pain and suffering and and still has to pay a 30k loan. Every dealership and person i have spoken to told me what you people are doing to me is illegal its criminal behavior.

October 28, 2021

These guys are incredible to work with. Great people, great cars. Bought two from them recently and will definitely be going back.Flew in from out of town for both purchases and I was in and out in 30 mi More

by emmonsjd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Garcia, James Craig
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Nov 03, 2021 -

Easterns Automotive Group of Sterling responded

YES! We love hearing stories like this about our customer service. Our team strives to ensure that our customers are treated with the most utmost care and respect.

October 27, 2021

Darius is the one to go to!! Helped my girlfriend get a great single digit rate and managed to get us to walk out with a great deal on her first new car! If you go to Easterns I recommend looking for Dariu More

by srtbenni
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darius Skerritt
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Nov 03, 2021 -

Easterns Automotive Group of Sterling responded

We are so happy to hear our very own Darius made your visit wonderful! Looking forward to seeing you again soon!

October 24, 2021

I experienced excellent service from James, provided all information in detail during my visit today. More

by kylefogle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Craig
Report | Print
Oct 27, 2021 -

Easterns Automotive Group of Sterling responded

Wonderful! Please let us know if you need anything, we will be happy to help. Enjoy your new ride!

October 21, 2021

Easiest and most convenient dealership I’ve ever worked with James was awesome he picked me up at the airport on time then he let me take the car out on test drive before I purchased it and overall I would More

by ashtonsky13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Craig
Report | Print
Oct 27, 2021 -

Easterns Automotive Group of Sterling responded

YES! We love hearing stories like this about our customer service. Our team strives to ensure that our customers are treated with the most utmost care and respect.

October 15, 2021

From the time I stepped out of my car James was there to help me in anyway possible if your looking for a great car sales consultant James is your guy Thank you James for everything I appreciate your time a More

by My5kidsdcghj
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Dewey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Garcia, James Craig
Report | Print
Oct 20, 2021 -

Easterns Automotive Group of Sterling responded

We value your feedback! We are delighted that you reached out to share your Easterns experience.

October 11, 2021

Darius made purchasing my first car the best experience ever. Definitely will recommend to others. More

by jordanitunes2012
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darius Skerritt
Report | Print
Oct 13, 2021 -

Easterns Automotive Group of Sterling responded

Wonderful! Please let us know if you need anything, we will be happy to help. Enjoy your new ride!

October 11, 2021

This dealership sure knows how to make someone feel comfortable. I had no troubles and their service was awesome! More

by des
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darius Skerritt
Report | Print
Oct 13, 2021 -

Easterns Automotive Group of Sterling responded

GREAT! We are thrilled to hear that you had a smooth and painless car buying experience. Thanks for choosing Easterns!

October 11, 2021

Enjoyed all the services the team provided. Very cordial and professional. Possibly one of the best car buying experiences I've had. More

by John Garcia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Dewey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabby, Brianna Cartwright, Juan Garcia, Tu Nguyen
Report | Print
Oct 13, 2021 -

Easterns Automotive Group of Sterling responded

We value your feedback! We are delighted that you reached out to share your Easterns experience.

October 11, 2021

James help me get approved on a 2020 Chevy Malibu even with a repo on my credit he showed extremely professionalism and was vary helpful and knowledgeable I would definitely buy at eastern again More

by rayaviles45
Recommend Dealer
Yes
Employees Worked With
James Craig
Report | Print
Oct 13, 2021 -

Easterns Automotive Group of Sterling responded

Thank you very much for your feedback. We really appreciate you telling us how your experience was with us. We will definitely continue working hard to make our customers proud.

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