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Easterns Automotive Group of Laurel

Laurel, MD

4.9
2,717 Reviews
Easterns Automotive Group is a family owned Used Car Dealership that opened in 1988. With the slogan Where Your Job is Your Credit®, Easterns became one of the DMV’s premier Car Dealerships. Eastern has sold over 140,000 used vehicles, totaling over Two Billion Dollars in sales. Easterns corporate headquarters and central reconditioning facility are located in Sterling, VA, and the company currently operates seven locations around DC, Maryland and Virginia. Every Easterns vehicle has passed a rigorous Multi-Point Quality Certification so you can buy with confidence. Search our vast inventory of over 1,000 cars and feel protected with a complimentary 7 Day Return Policy and 30 Day/ 1,000 Mile Warranty.
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3510 Laurel Ft Meade Rd

Laurel, MD

20724

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Showing 2,717 reviews

November 02, 2021

Luis lied about everything! He gives car buying at a dealership a horrible name! Luckily for me Glenn stepped in and is working on the issues with the car I am having. I have owned my car less than More

by Tink
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rozell Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Lopez, Glen West
Nov 03, 2021 -

Easterns Automotive Group of Laurel responded

We want to apologize for anything that may have caused you to feel this way. We would love to address your concerns regarding your visit. Please contact our Customer Care Team to see if there is anything we can do to better assist you moving forward. E-mail: customercare@easterns.com / Phone: (877)-927-5004

October 16, 2021

Jared was excellent in making sure I left with a car. Forever grateful for the pleasant customer service and determination on making sure my needs were met. Would recommend a referral to anyone I kno loo More

by byranj83
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rozell Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vinny Vannavong, Jared Davis, Rayford Scott, Luis Lopez, Anibal Villacorta, Glen West
Oct 20, 2021 -

Easterns Automotive Group of Laurel responded

We are so happy to hear our very own Jared made your visit wonderful! Looking forward to seeing you again soon!

October 09, 2021

It was wonderful, I would recommend this place to other people because they are so kind & be patient with people. More

by Isaac
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Davis
Oct 13, 2021 -

Easterns Automotive Group of Laurel responded

We are so happy you enjoyed your visit. Thank you for taking your time to share this!

October 07, 2021

Easterns is always making miracles happen. 10/10 would definitely recommend! They just gained a customer for life More

by sladeac
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rozell Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Selvin, Luis, Vinny Vannavong, Jared Davis
Oct 13, 2021 -

Easterns Automotive Group of Laurel responded

Customer service is important to us so please know your words have great value to us. We are grateful to have you as a customer and we appreciate your positive feedback.

September 29, 2021

#flyeaglesflyJust was amazing thank you so much. #flyeaglesfly Just was amazing thank you so much. Professional and definitely will recommend him to my friends. More

by Toyota Corolla
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Davis
Oct 06, 2021 -

Easterns Automotive Group of Laurel responded

Wonderful! Please let us know if you need anything, we will be happy to help. Enjoy your new ride!

September 29, 2021

Great dealership very professional. Good service. Good atmosphere. I will recommend more people to Easterns of laurel More

by Toyota Corolla
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Davis
Oct 06, 2021 -

Easterns Automotive Group of Laurel responded

We value your feedback! We are delighted that you reached out to share your Easterns experience.

September 27, 2021

I really like the salesman Mr. Amadou Sow. He was the best! Great personality.He made sure everything was done correctly. More

by Conrad83620
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amadou Sow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2021 -

Easterns Automotive Group of Laurel responded

This is awesome! Thanks for letting us know that your car-buying experience was smooth and painless. Thank you for choosing Easterns!

September 26, 2021

Awesome sales rep very professional and friendly, answer all my question and concerns, always was available More

by Dee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Davis
Sep 29, 2021 -

Easterns Automotive Group of Laurel responded

We are so happy you enjoyed your visit. Thank you for taking your time to share this!

September 25, 2021

Very pleasant experience with Jared as our salesman his dedication to finishing what he started was great,allowing me to use the vehicle to pick up my niece from the airport with the vehicle she was purch More

by ezzzze1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Davis
Sep 29, 2021 -

Easterns Automotive Group of Laurel responded

Your opinion matters! We are so glad that you decided to reach out to let us know about your positive Easterns experience. Come again!

September 25, 2021

Jared was very helpful and pleasant to work with. After a frustrating day of car shopping, it was a relief to be able to find exactly what we were looking for. Thanks Jared! More

by Catrinab79
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rozell Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jared Davis
Sep 29, 2021 -

Easterns Automotive Group of Laurel responded

YES! We love hearing stories like this about our customer service. Our team strives to ensure that our customers are treated with the most utmost care and respect.

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