Easterns Automotive Group of Laurel

I hate writing a bad review, but given the circumstances.... During the purchase phase - I dealt with Tony & Sergio and they were great. Once the "7 day" return window was over, I couldn't ge circumstances.... During the purchase phase - I dealt with Tony & Sergio and they were great. Once the "7 day" return window was over, I couldn't get any response from either of them. Issue #1 - Vehicle was missing a part and was told to come in to have it installed. When I arrived I was told it was on order and should be in in a couple of days. After constantly following up to find out what the status was and getting ZERO response, I took it into an Acura dealer and had it installed. Issue #2 - Temp plates expired on 4.9.21 - After leaving numerous voice mails, again with ZERO response, I ended up ordering my title and plates directly from MVA. So glad I paid the fee to have Eastern do it and it wasn't done. I'm happy with my vehicle, but they fact that 2 small issues, 1 that's pretty important, was ignored by Easterns is reason enough for me not to return or recommend to anyone unless they're prepared to take care of items/issues on their own. I found it interesting that Sergio was blowing me up to give him a review before the 7 day trial period was up....Now I know why. Disappointing... More

This was my first experience with Easterns. I just purchased a truck. Looked on line to review inventory. When I went to the dealership, the truck I was interested in was at another location. They had purchased a truck. Looked on line to review inventory. When I went to the dealership, the truck I was interested in was at another location. They had the truck delivered within 30 minutes. After looking at the vehicle and deciding I wanted to purchase it, Floyd Whitlock (Sales Consultant) assisted me with all the details. Within and hour, I was done. Floyd went through information on the truck to make sure I understood everything. Since I had driven there, Floyd followed me home with my vehicle to save me the trip. This was, by far, the best experience I had purchasing a vehicle. Easterns will be my first stop in the future. More

George was great and helpful. The only complaint is the Durango I test drove was covered in bird droppings, not a good selling feature. It all clean up great. Durango I test drove was covered in bird droppings, not a good selling feature. It all clean up great. More

My sales Consultant Sergio Artola was Outstanding. His professionalism was Awesome. He provided us with an enjoyable car buying experience. I look forward to recommending this dealership. professionalism was Awesome. He provided us with an enjoyable car buying experience. I look forward to recommending this dealership. More

The service was the best definitely they would help you find something that will fit personality i would recommend that familys or couples to come here yall would not be disappointed find something that will fit personality i would recommend that familys or couples to come here yall would not be disappointed More

This was by far the best car buying experience we’ve had! Me and my husband came in and worked with George Cusimano and he got us in the car we wanted at the payments we wanted!! God bless!! Me and my husband came in and worked with George Cusimano and he got us in the car we wanted at the payments we wanted!! God bless!! More

I wasn’t expecting to buy a car but when I came in George showed me what vehicles fit my price range and I fell in love with my Acura MDX! Thank you George and Tony for your great customer service! showed me what vehicles fit my price range and I fell in love with my Acura MDX! Thank you George and Tony for your great customer service! More

My salesman George Cusimano was wonderful!! He answered all my questions. He was pleasant and very polite and handle all my paperwork quickly and efficiently. He made sure I was completely happy with the all my questions. He was pleasant and very polite and handle all my paperwork quickly and efficiently. He made sure I was completely happy with the vehicle iI purchased.. I would definitely recommend George Cusimano to all my friends and family and Eastern automotive in laurel More

Sylla Mbodj made my buying experience more than amazing. He worked with what i had & i drove off in a car that i love. Sylla customer service exceeded my expectations! I would highly recommend him for any o He worked with what i had & i drove off in a car that i love. Sylla customer service exceeded my expectations! I would highly recommend him for any other buyer. More

Floyd is a recommendable professional who was Floyd is a recommendable professional who was knowledgeable and very helpful in finding the most suitable vehicle fitting my interests at Easterns Floyd is a recommendable professional who was knowledgeable and very helpful in finding the most suitable vehicle fitting my interests at Easterns Automotive Group Laurel. More