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Easterns Automotive Group of Laurel

Laurel, MD

Overview
Employees
Reviews
Vehicles
4.9
2,783 Reviews
Easterns Automotive Group is a family owned Used Car Dealership that opened in 1988. With the slogan Where Your Job is Your Credit®, Easterns became one of the DMV’s premier Car Dealerships. Eastern has sold over 140,000 used vehicles, totaling over Two Billion Dollars in sales. Easterns corporate headquarters and central reconditioning facility are located in Sterling, VA, and the company currently operates seven locations around DC, Maryland and Virginia. Every Easterns vehicle has passed a rigorous Multi-Point Quality Certification so you can buy with confidence. Search our vast inventory of over 1,000 cars and feel protected with a complimentary 7 Day Return Policy and 30 Day/ 1,000 Mile Warranty.
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3510 Laurel Ft Meade Rd

Laurel, MD

20724

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Showing 2,783 reviews

April 27, 2025

I was working with Mr Rich he was amazing. .I feel as he treated me with love and kindness as family.. will highly recommend him to everyone.. WOW he help me get though a tough time as my car More

by molly20debbie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Kemp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amadou Sow
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Apr 30, 2025 -

Easterns Automotive Group of Laurel responded

Your kind words mean a lot to us, thank you for taking the time to share your experience with others. We look forward to continuing to serve you in the future.

April 22, 2025

Mr. Rich was very helpful n was able to answer all of my questions n concerns patiently. More

by rmorquoi
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Kemp
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2025 -

Easterns Automotive Group of Laurel responded

Thank you so much for taking the time to leave such a kind review! We truly appreciate your business and are thrilled to hear that you had a great experience with us.

April 22, 2025

It was on a Saturday evening that the first contact was initially made with Easterns Automotive Group by Monday the transaction was finalized. The sales assistant, Rich Kemp was very much professional in h More

by bsnohjr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Kemp
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2025 -

Easterns Automotive Group of Laurel responded

Customer service is important to us so please know your words have great value to us. We are grateful to have you as a customer and we appreciate your positive feedback.

April 19, 2025

Very friendly and informative. We are pleased with our purchase. Good quality service throughout the process. More

by bwj.harmonizer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Kemp
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2025 -

Easterns Automotive Group of Laurel responded

Customer service is important to us so please know your words have great value to us. We are grateful to have you as a customer and we appreciate your positive feedback.

April 16, 2025

I liked the location. I would like to come back in June or July to try again. More

by mariamitchell3333
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Beltran Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2025 -

Easterns Automotive Group of Laurel responded

We are glad to have you as an Easterns customer! Our team is devoted to providing an exceptional service experience for customers and it's great to hear that Jennifer hit the mark. Thank you for your business!

April 15, 2025

SUPER HAPPY TO HAVE BROUGHT FROM MR BROWN IN LAUREL! ! IF ANYONE IS LOOKING FOR A CAR PLEASE GO SEE LARRY AT EASTERNS IN LAUREL More

by ortizkathererine983
Recommend Dealer
Yes
Employees Worked With
Larry Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2025 -

Easterns Automotive Group of Laurel responded

Thank you so much for taking the time to leave such a kind review! We truly appreciate your business and are thrilled to hear that you had a great experience with us.

April 14, 2025

Mr Kemp gave great customer service, professional and smooth. He was a joy to work with More

by nicolittle198969
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joel Alexis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Kemp
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2025 -

Easterns Automotive Group of Laurel responded

Your kind words mean a lot to us, thank you for taking the time to share your experience with others. We look forward to continuing to serve you in the future.

April 14, 2025

Unprofessional Management. Joel Alexis. He needs a liar detector test and so does the whole tags and tile team. They will forge your signature and paperwork. Please beware. Call More

by erikaswynn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joel Alexis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lorenzo Joseph
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sergio Artola
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2025 -

Easterns Automotive Group of Laurel responded

We would love to address your concerns regarding your visit. Please contact our Customer Care Team to see if there is anything we can do to better assist you moving forward. E-mail: customercare@easterns.com / Phone: (877)-927-5004

April 12, 2025

Rich was the best salesman I have ever encountered. He was nice, smooth and patient. Thank you, Mr. Kemp More

by aracely.atkinson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sergio Artola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Kemp
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2025 -

Easterns Automotive Group of Laurel responded

Customer service is important to us so please know your words have great value to us. We are grateful to have you as a customer and we appreciate your positive feedback.

April 12, 2025

My experience was wonderful with Mr. Rich. He gave me a wonderful customer service patient and understanding I was very satisfied with my choice of car. If you need a car Make sure you c More

by genevieve.kamara
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joel Alexis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Kemp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 30, 2025 -

Easterns Automotive Group of Laurel responded

Your kind words mean a lot to us, thank you for taking the time to share your experience with others. We look forward to continuing to serve you in the future.

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