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Easterns Automotive Group of Laurel

Laurel, MD

4.9
2,724 Reviews
Easterns Automotive Group is a family owned Used Car Dealership that opened in 1988. With the slogan Where Your Job is Your Credit®, Easterns became one of the DMV’s premier Car Dealerships. Eastern has sold over 140,000 used vehicles, totaling over Two Billion Dollars in sales. Easterns corporate headquarters and central reconditioning facility are located in Sterling, VA, and the company currently operates seven locations around DC, Maryland and Virginia. Every Easterns vehicle has passed a rigorous Multi-Point Quality Certification so you can buy with confidence. Search our vast inventory of over 1,000 cars and feel protected with a complimentary 7 Day Return Policy and 30 Day/ 1,000 Mile Warranty.
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3510 Laurel Ft Meade Rd

Laurel, MD

20724

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Showing 2,724 reviews

November 23, 2014

Excellent service Coley was great to work with. I will definitely recommend him and this location to friends. This is my second car from easterns and I will be back. More

by kellt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 26, 2014 -

Easterns Automotive Group of Laurel responded

Thank you for this review of your experience working with Coley! Our team works extremely hard to keep our customers coming back and it’s a pleasure to hear we’ve succeeded. We appreciate your recommendation and please feel free to reach out to us with any questions or future auto needs as we are always here to help.

November 23, 2014

Car Shopping. No particulars at the time. I appreciate the time and attention given to me and my parents during my shopping excursion. I knew what I was looking for and Eastern fit for my life More

by Katrina Tolliver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 26, 2014 -

Easterns Automotive Group of Laurel responded

Thanks for writing this review, Katrina! It is reassuring to know that our team provided you and your parents with a welcoming and pleasant dealer experience. Our primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I’m happy to hear that you left our dealership with positive experience. We look forward to servicing your future automotive needs!

November 22, 2014

Life little Challenges I have challenging credit, so when entering your dealership, needless to say, I was extremely nervous and fearful of being embarrassed. After sharing More

by ritter925
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 26, 2014 -

Easterns Automotive Group of Laurel responded

Thank you for sharing these remarks about your most recent experience with Coley. We know that buying a new car can be a daunting process so our team works hard to make it as stress free and friendly as possible. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Please feel free to reach out to us with any questions or future auto needs as we are always here to help.

November 22, 2014

Good Experience Coley was awesome,very knowledgeable, very attentive, positive attitude, Excellent service,always putting the customer needs first, definitely an asse More

by marober
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 26, 2014 -

Easterns Automotive Group of Laurel responded

Thank you for leaving us this wonderful review! You’re right, Coley is a great asset to our company and we appreciate everything he does. It's wonderful to know that he provided you with the type of customer service that we pride ourselves on at Easterns Automotive Group of Laurel. Please let us know if there's anything else we can do for you.

November 22, 2014

Good people When i visited eastern motors i had the pleasure of dealing with Coley. He was extremely friendly with a great personality. Made me feel comfortable. More

by beamgirl01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
November 21, 2014

Excellent Customer Service! My experience is still in-progress, but I can say with certainty that Laurent White at Easterns is an asset to the dealership! He's personable and or More

by Monilowe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 26, 2014 -

Easterns Automotive Group of Laurel responded

Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. You’re right, Laurent is an asset to our team and he will be grateful to read your nice comments. If you ever have additional questions or need a service, we are more than happy to lend a hand.

November 21, 2014

All Good All the Time! I purchased a car from Coley back in 2011 and had an amazing experience. Both him and Chester were easy to work with. They ensured that I purchased th More

by MzzAmbitious
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 26, 2014 -

Easterns Automotive Group of Laurel responded

Thank you for leaving us this terrific feedback and for your continued patronage. Our team works extremely hard to keep our customers coming back and it’s a pleasure to hear we’ve succeeded. We’re pleased to learn that Coley and Chester were always able to accommodate your needs. Please feel free to reach out to us with any questions or future auto needs as we are always here to help.

November 21, 2014

Great customer service Coley has a down to earth personality that makes you feel like your problems with finding a car are his problems. He assisted me as much as he could d More

by Brittany Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 26, 2014 -

Easterns Automotive Group of Laurel responded

Brittany, thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that you were so pleased with the service you received from Coley during your recent visit. Please don't hesitate to contact us if you have any further questions or needs.

November 20, 2014

To Purchase Preowned Vehichle. It was an exciting experience. The service was great and l really liked the way the sales consultant helped me to get a car l needed. More

by lynnette.johnson.7549
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Santos,Laurent White , Brandon Earle., Jesus Santos
Nov 20, 2014 -

Easterns Automotive Group of Laurel responded

Lynnette, thank you for writing about your visit with us! I am happy to hear that our staff was able to provide you with the outstanding customer service we strive to deliver to each of our guests. Congrats on your new car! We appreciate your business and look forward to serving you again! Also, be sure to check us out on Twitter and Facebook for dealer news and specials.

November 20, 2014

I give them 10 stars Came in with my husband after being turned down by so many dealerships. He desperately needed a car that would get him through the snow. We came in ex More

by Jroqueparada
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Santos, Ricky Kinemore
Nov 24, 2014 -

Easterns Automotive Group of Laurel responded

Thank you for taking the time to write such a great review! Our entire team strives to create a positive buying experience for every customer, and they will be thrilled to hear that they've been successful at this. I'll be sure to pass along your kind words to Ricky, Chester and Jesus as well. Please let us know if there's anything else we can do for you! Also, be sure to stay connected with us on Facebook and Twitter to stay in the loop with dealer news and specials.

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