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Easterns Automotive Group of Laurel
Laurel, MD
2,724 Reviews
Easterns Automotive Group is a family owned Used Car Dealership that opened in 1988. With the slogan Where Your Job is Your Credit®, Easterns became one of the DMV’s premier Car Dealerships. Eastern has sold over 140,000 used vehicles, totaling over Two Billion Dollars in sales. Easterns corporate headquarters and central reconditioning facility are located in Sterling, VA, and the company currently operates seven locations around DC, Maryland and Virginia. Every Easterns vehicle has passed a rigorous Multi-Point Quality Certification so you can buy with confidence. Search our vast inventory of over 1,000 cars and feel protected with a complimentary 7 Day Return Policy and 30 Day/ 1,000 Mile Warranty.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 2,724 reviews
September 29, 2015
Great customer service My salesman was knowledgeable, professional and friendly. He was very patient with me. I would recommend any one to see him. Thank you for your servi My salesman was knowledgeable, professional and friendly. He was very patient with me. I would recommend any one to see him. Thank you for your service. More
by Lorisa77
Employees Worked With
Jeremiah Jones
September 26, 2015
Very easy and understanding Very understandable people. Friendly environment. Help you with any questions you might have with any of the cars they have. Will recommend this locat Very understandable people. Friendly environment. Help you with any questions you might have with any of the cars they have. Will recommend this location to friends and family. More
by Steven21
Employees Worked With
Jesus Santos, Vinny Vannavong, Marcus Butler
September 23, 2015
Exceptional Service I'd like to thank Marcus Butler for being an exceptional salesmen. Not only did I find the car I was looking for but his compassion and communication I'd like to thank Marcus Butler for being an exceptional salesmen. Not only did I find the car I was looking for but his compassion and communication skills were out of this world. I would recommend him to anyone only because he's not your regular salesmen worried about money , he makes your experience personal and a personable salesmen is always a good one in my book.... Thank You Again Mr.Butler For Your Marvelous service!!!! More
by Dpmcc
Employees Worked With
Marcus Butler
September 07, 2015
Excellent customer service I had the absolute best experience. My sales rep Marcus and my financial rep Arryan were friendly and on point when it came to putting me in the car I I had the absolute best experience. My sales rep Marcus and my financial rep Arryan were friendly and on point when it came to putting me in the car I wanted. I gave them a price point and what I wanted my monthly note to be and they stayed within range. I was on my lunch break and needed to be out by 3, I was finished my 1:45....test drive and all!When my pre-approval fell through, Arryan got me a loan to fit everything I needed. Marcus' customer service skills were above and beyond expectation. I LOVE MY ACURA!! They even got my dad approved for a Chrysler 300. I would definitely recommend Easterns of Laurel to all of my family and friends!! More
by Tr3
Employees Worked With
Arryan, Marcus Butler
September 03, 2015
my new car I had a great experience at Easterns of Laurel. Mr Lamont Coates was AWESOME!!!! He walked me through the car buying process and kept me informed on t I had a great experience at Easterns of Laurel. Mr Lamont Coates was AWESOME!!!! He walked me through the car buying process and kept me informed on things, he was very pleasant and patient with me. Thanks for all your hard work. Kudos to you! More
by ajones
Employees Worked With
Lamont Coates
September 03, 2015
service Overall I had a great experience, Lamont was excellent and not pushy like other salesman I've dealt with in the past. I would definitely refer friends Overall I had a great experience, Lamont was excellent and not pushy like other salesman I've dealt with in the past. I would definitely refer friends and family to easterns of laurel. More
by shawny
Employees Worked With
Lamont Coates
August 25, 2015
Marcus's Customer Service My experience with Marcus was excellent. He made sure I was content with the car and he made sure I understood everything from credit to the actual fu My experience with Marcus was excellent. He made sure I was content with the car and he made sure I understood everything from credit to the actual functions to the car. I feel secure with me deal and will send him plenty of referrals More
by Marcus Butler
Employees Worked With
Marcus Butler
August 23, 2015
Disappointed Saw the vehicle I wished to purchase located in Virginia arranged to be taken to Laurel location. I arrived and look around the lot. When I went in Saw the vehicle I wished to purchase located in Virginia arranged to be taken to Laurel location. I arrived and look around the lot. When I went in and asked for Danny Nguyen the first thing he said I was late then stated that it no longer the price I seen on internet without an explanation or the price. After searching he said the vehicle was never transferred to the location even though I set this up four days in advance to coincide with my work schedule. Rudely he just said come back tomorrow. I should had just walked out but decided to get the negotiating out the way. After appraising my trade in and finding out I was in the negative he attitude was very unprofessional. Not knowing I was pre-approved & had the down payment to cover the difference on what I owe. I just told him I will check elsewhere. Besides my vehicle runs fine I just wanted something newer. He just said I tell the saleman to give you back your keys and walked away. THANK GOD I already had my keys. The salesman was very attentive and pleasant to work with. I don't believe everything I hear & gave it a chance. I don't think I will be doing business with this dealership in the near future More
by 25th Eastern
Employees Worked With
Danny Nguyen, Jonathan De La Espada
August 21, 2015
good customer service this dealership has Great customer service . During my visit i found the stafd eager to help and patient with my situation . I would recommend eastern this dealership has Great customer service . During my visit i found the stafd eager to help and patient with my situation . I would recommend eastern automotive of laurel to a friend,coworker, or family member. More
by rholmes
Employees Worked With
Jesus Santos, Ricky Kinemore
August 05, 2015
Great customer care At Eastern Motors Laurel MD, I received great customer service from Mr Ricky Kinemore. He took time to listen to us and answered all questions we ask At Eastern Motors Laurel MD, I received great customer service from Mr Ricky Kinemore. He took time to listen to us and answered all questions we asked. He took time to show us all cars that was fit for our budget. Explained everything in details. Very professional. I have recommended Eastern Automotive Mega dealership at Laurel to all my Colleagues and friends. Will definitely go back for another newer model. Thanks Eastern Motors Laurel MD More
by Toyota mary 2015
Employees Worked With
Jesus Santos, Vinny Vannavong
