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Easterns Automotive Group of Laurel
Laurel, MD
2,724 Reviews
Easterns Automotive Group is a family owned Used Car Dealership that opened in 1988. With the slogan Where Your Job is Your Credit®, Easterns became one of the DMV’s premier Car Dealerships. Eastern has sold over 140,000 used vehicles, totaling over Two Billion Dollars in sales. Easterns corporate headquarters and central reconditioning facility are located in Sterling, VA, and the company currently operates seven locations around DC, Maryland and Virginia. Every Easterns vehicle has passed a rigorous Multi-Point Quality Certification so you can buy with confidence. Search our vast inventory of over 1,000 cars and feel protected with a complimentary 7 Day Return Policy and 30 Day/ 1,000 Mile Warranty.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 2,724 reviews
November 23, 2015
fast and comfortable I went to the dealership to look at the vehicle after finding the vehicle on cars.com. The vehicle was at the dealership and Jason was willing to help I went to the dealership to look at the vehicle after finding the vehicle on cars.com. The vehicle was at the dealership and Jason was willing to help from the beginning. We went on a test drive and I instantly liked the vehicle. The paperwork for the vehicle was completed with ease and I did not feel pressured to purchase the vehicle. Jason on many times offered any refreshments to me make sure I was comfortable. Jason was in his suit and tie washing the vehicle I drove to the dealership. I never had a salesman more dedicated to me and my needs of my family. A++++ More
by woodlawn6424
November 21, 2015
Check engine light came on within an hour of purchasing car. 7 Day Exchange Policy is very misleading!!! I purchased a car from Easters in Laurel, MD. While driving home the check engine light came on. Easter 7 Day Exchange Policy is very misleading!!! I purchased a car from Easters in Laurel, MD. While driving home the check engine light came on. Easters’ was closing as we were leaving so I had to wait until the morning to let them know that the car I just purchased check engine light came on. My intentions was to bring the car back the next day and have them check it out. That morning my husband called about the check engine light. Danny N. told him to bring the car back on Monday and they will send it to the shop. That was very odd to me since we had just purchased the night before. I called Danny N. back myself and told him that Monday wasn’t good for me because I had to be to work so he said bring it on Sunday and they would give me a loaner because Monday was the soonest they could get the car to the shop. Sunday we took the car back and Danny N. wasn’t there but another gentleman was able to provide us with a loaner and take my car. The paperwork I was given said that my car would be ready on. Monday I called Danny N. and asked him what would be the procedure if I decided to exchange it for a similar car. He said he would have to check with his finance manager and call me back. I never received a call back. On that Tuesday again I called and spoke with Danny N. he said he would check on my car, I told him that I wanted to know what I needed to do if I wanted a similar car which was $2k more than the one I purchase and Danny N. said he would have to check with his finance manager and call me back later they were going to a meeting. Again no call back, so I called him back when I was leaving work and he stated he had just gotten back from a meeting and the finance guy wasn’t available but he would check with him when he got a chance and call me back later that day. (still no call back). On to Wednesday, I called Danny N. and before I could ask him about the financing he told me that my car was still in the shop and he would call to get a status. I said I was calling to see if he spoke to his finance manager about the similar car I had called about the day before. He stated that my financing was approved and that I would have to refinance the car in order to exchange it for the similar car. Keep in mind I didn’t even have the initial car for a good hour before the check engine light came on. I asked him about the 7 day exchange policy since I was still within the timeframe and he said that since I was approved that didn’t apply to me and I would have to come in and speak to his manager. When reading the 7 day exchange policy nowhere does it say doesn’t apply if you were approve for financing! It reads “if you are dissatisfied with your purchase, we give you a one-time option to exchange the Car within 7 calendar days of the date of this Order for any other car then existing in our inventory (“Replacement Car”).” I clearly fall into this category since the car I purchased presented a problem as soon as I got it home. The general manager started talking about restocking fees & financing already being approved. He said that he would have to send a note up to corporate to see what they could do and may be able to waive the restocking fees. We told him to call the bank since the amount I was approved for would cover the other car. The general manager called my husband today & told him that if I wanted the other car I would have to pay $3500 more & the interest rate was going to increase. This is crazy. I was approved for enough to cover the cost of the similar car so why should I have to put down more money and have the interest rate increased when the car I purchased is still in the shop & today is day 9. (2) You have a 7 day exchange policy that doesn’t say anything about if the finance is approved it doesn’t apply. I am very disgusted with the way this whole situation is being handled. Why have a 7 day exchanged policy if you are not able to make an exchange within 7 days. I think the exchange policy would’ve been the right thing to do especially since I was still within my 7 day timeframe & this is day 9 and I do not know when the car I purchased will be returned to me! More
by Sonia H.
Employees Worked With
Danny N.
November 21, 2015
Awesome Customer Service When I first drove into the Eastern Automotive lot, the first person I spoke to was a man name Jason. He told me where I could park then when I met hi When I first drove into the Eastern Automotive lot, the first person I spoke to was a man name Jason. He told me where I could park then when I met him inside, I told him my financial situation and what I was looking for in a car. He along with his manager, Danny, helped me get a great deal on my 2012 Toyota Camry. They did their magic as I patiently waited which was worth the wait because I truly love my new car. Jason even delivered my new car to my address since I couldn't drive two cars at once. What great service! Jason and Danny were both very friendly and professional. I would recommend anyone who is looking to purchase a new car to see them at Eastern Automotive in Laurel, MD. More
by Satisfied Buyer
Employees Worked With
Danny Nguyen and Nancy
November 17, 2015
Great customer service Jonathan was knowledgable and knew his product very well, i felt comfortable throughout the whole process, and made it seem so easy, thank you eastern Jonathan was knowledgable and knew his product very well, i felt comfortable throughout the whole process, and made it seem so easy, thank you easterns automotive group. More
by Tbf10
Employees Worked With
Jonathan De La Espada
November 16, 2015
Very satisfied customer I had a great salesman name Juan Telles who did a excellent job to help me out to get a car. He was very polite and courtiuos and he and above and b I had a great salesman name Juan Telles who did a excellent job to help me out to get a car. He was very polite and courtiuos and he and above and beyond to help me out. I would recommend him to everyone I know trying to get a car More
by Hoptownboy
Employees Worked With
Jesus Santos, Vinny Vannavong
November 15, 2015
The most amazing car buying experience After searching for purchase options for over 2 weeks I found Jason- a savior. He helped me buy a great car and he MADE SURE IT HAPPENED. He is one of After searching for purchase options for over 2 weeks I found Jason- a savior. He helped me buy a great car and he MADE SURE IT HAPPENED. He is one of the most amazing, honest and trustworthy people (besides being a salesperson) that I have ever met. I am so grateful that I walked in and he ended up working with me. My credit situation is really quite bad- he was so understanding and made sure I got a car. A very nice car with low mileage and a great car all around!!! I cannot thank him enough. He called to update me and gave me very clear information and kept it very honest. He is a gem and THE best. I highly recommend him to work with any and everyone who steps foot in that dealership. I will forever remember this experience and of course my brand new car!!!!! More
by Nailah23
Employees Worked With
Jesus Santos, Vinny Vannavong
November 13, 2015
excellent Jason was great! He remembered us from before, and was so friendly and helpful! He reviewed what we needed, and gave us options, and worked hard to ge Jason was great! He remembered us from before, and was so friendly and helpful! He reviewed what we needed, and gave us options, and worked hard to get me what I was looking for. More
by cakes79
Employees Worked With
Jesus Santos
November 03, 2015
Outstanding experience very good job Jonathan provided an outstanding car buying experience. Very honest and sweet person. Finance managers did an excellent job as well, Thank you eastern Jonathan provided an outstanding car buying experience. Very honest and sweet person. Finance managers did an excellent job as well, Thank you easterns automotive group. More
by Aacc23
Employees Worked With
Jonathan De La Espada
November 02, 2015
Good customer service When I came to the dealership, I was looking for a car. I visited Abdullah and he helped me with everything. He told me exactly what I needed to do in When I came to the dealership, I was looking for a car. I visited Abdullah and he helped me with everything. He told me exactly what I needed to do in order to buy a car and answered all of my questions. The costumer service is really good. I will definitely be back to purchase a vehicle. More
by Jaae
November 02, 2015
Amazing By far the best customer service I have ever had at a car dealership period. From the time I entered the dealership to the time I left I was given the By far the best customer service I have ever had at a car dealership period. From the time I entered the dealership to the time I left I was given the best service. Marcus made sure that I was well taken care of I appreciate the close attention he paid to what I told him I was looking for. More
by Mallyru
Employees Worked With
Marcus Butler
