Easterns Automotive Group of Hyattsville

My visit with the dealership was very pleasant. The people were very professional, friendly and helpful. They listen to my needs and concerns and worked with me. people were very professional, friendly and helpful. They listen to my needs and concerns and worked with me. More

thank you for allowing me to say thank you to all those persons who made it possible for me to drive away in a safe, secure and lovely looking car on Tuesday, March 25, 2014. The total experience was a de persons who made it possible for me to drive away in a safe, secure and lovely looking car on Tuesday, March 25, 2014. The total experience was a delight with Paul, Jeff, LaDonna and Mr. D who was so helpful even though Mr. Paul was my sales person. God moved through each of them for the betterment of ME!!! thank you from my whole heart!!! More

My experience with eastern was great. ..so many dealers wanted me to put more money down...When eastern stressed that my job was my credit. .I'm satisfied. .Thanks eastern wanted me to put more money down...When eastern stressed that my job was my credit. .I'm satisfied. .Thanks eastern More

My sales rep Adrian was the best. He is very friendly and got me the car that I like. He rocks. 2 thumbs up to Eastern Motors in Hyattsville. got me the car that I like. He rocks. 2 thumbs up to Eastern Motors in Hyattsville. More

Paul was excellent. He went above and beyond to ensure that I was satisfied and excited about my new car. Highly recommended! Thanks Paul for everything! that I was satisfied and excited about my new car. Highly recommended! Thanks Paul for everything! More

Excellent service. Very friendly and attentive to the wants I had when I was looking for my car. I would recommend any one looking for a car contact him wants I had when I was looking for my car. I would recommend any one looking for a car contact him More

My mom purchased her car from Michael Robinson at this location almost 2 years ago so when I found myself in need of a car, my mom suggested Easterns Automotive Group of Hyattsville. She and I went on a S location almost 2 years ago so when I found myself in need of a car, my mom suggested Easterns Automotive Group of Hyattsville. She and I went on a Saturday afternoon and were immediately met with smiles and courteous behavior from the General Manager and the other sales team members on the floor. Michael Robinson came over and introduced himself to me and immediately went to work on my case. I did not expect to leave that day with a car but Michael Robinson made this experience pleasant and stress-free. This was not the car-buying experience I was expecting. Once my deal was done, I sat with the Office Manager, Shedonna Tyson, and she reviewed and explained my contract and all of the other pertinent paperwork. She was kind and thorough and had me in and out of her office in no time. I am so grateful for this experience and I love my car! Thank you~~ More

I love my car and the car buying experience was wonderful; I wasn't in the dealership all day. I would recommend easterns motors to anyone and everyone wonderful; I wasn't in the dealership all day. I would recommend easterns motors to anyone and everyone More

I have been driving for 35 years and purchased seven cars throughout that time. No transaction has ever been smoother, friendlier or more expedient that what I experienced at Easterns Automotive Group in Hy throughout that time. No transaction has ever been smoother, friendlier or more expedient that what I experienced at Easterns Automotive Group in Hyattsville, MD. From the initial phone conversation I had with Mr. Dave Wakefield to the expert salesmanship of Mr. Edren Watts, everything was smooth as silk. I decided very late in the day on 02/17/14, the President’s Day holiday, to trade in my car and make a new purchase. After canvassing the Easterns Automotive Group website, I spoke with Dave and told him exactly what SUV’s I was interested in seeing and what my absolute limits were. He was extremely professional, attentive to my needs and even told me that he could transport any automobile I wanted to see from any of the Easterns Automotive Group locations to whichever location was convenient or me. I was concerned about appropriate financing, and he explained that there would be no problems at all. I told him the location I wanted to go to and he actually had Edren waiting for me. He came out of the showroom and greeted me at my car! Now that is great customer service!! Edren had me fill out the usual forms, and within about 30 minutes or so, I was financed!! The pricing and financing were perfect!! The Carfax was totally clean also. Everything was above aboard and super professional. There was no haggling at all. Edren drove around my beautiful, fully loaded Ford Explorer. This SUV was so clean; you could eat off the tires!! It was late at night, and Edren accommodated me by driving my SUV into the showroom, so I could inspect it in the light. WOW, I was stunned!! Everything about the SUV was total perfection!!! Dave Wakefield and Edren Watts are rockstars!!! Their dedication to professionalism and superior customer service should serve as a model for all automobile Sales Associates across the DMV. Easterns Financing Department is fantastic also!! They work as if you are the only client they have, and they ensure that you get the best financing in the industry. Even the lovely Michelle LeGrand worked her pretty, little fingers to the bone processing all my paper work very late into the night! Tim Atkins, the General Manager of the Easterns Automotive Group in Hyattsville, MD, is also a purveyor of super customer service! I was a bit concerned that it was so late at night after business hours when I purchased my new car, that not all the financing was complete or that not everything was appropriately finalized when I drove the car off the lot. Tim phoned me in my office the next day and assured me that he had personally checked everything and my new SUV was truly mine! Mr. Watts should be elevated from a Gold Level Performer to a Platinum Performer! He is a superior automobile Sales Associate that truly values his customer’s time and wants every customer to enjoy and appreciate his or her buying experience. Thanks Easterns for a pleasurable and rewarding experience!!! More

With consideration to my situation, Mr. Watts made me feel very confident that my situation would not be a difficult problem. I got the SUV! feel very confident that my situation would not be a difficult problem. I got the SUV! More