Easterns Automotive Group of Glen Burnie

There spot in Glen Burnie was perfect! ! My sales rep was so nice and handsome😀 Mr Brooks stands on word he said we were leaving with a car and WE DID!!! ! My sales rep was so nice and handsome😀 Mr Brooks stands on word he said we were leaving with a car and WE DID!!! More

Its cool. Just happy to drive away with a vehicle nice clean car one driver nice Just happy to drive away with a vehicle nice clean car one driver nice More

Straight to the point service just like we like it Thanks again Mr Earnest. We value your service again Mr Earnest. We value your service More

They help me get a 2021 Tucson even with my credit awesome job big help awesome job big help More

DO NOT BUY A VEHICLE FROM THIS DEALERSHIP! !! I RECIEVED A LETTER THAT I COULD GET FINANCING WHILE IN BANKRUPTCY. I SPOKE WITH HECTOR WHO TOLD ME THEY COULD GET ME IN THE CAR I WANTED. EVEN !! I RECIEVED A LETTER THAT I COULD GET FINANCING WHILE IN BANKRUPTCY. I SPOKE WITH HECTOR WHO TOLD ME THEY COULD GET ME IN THE CAR I WANTED. EVEN AFTER TELLING HIM I WAS COMING IN 2 HOURS AWAY HE ASSURED ME I WOULD QUALIFY. HECTOR DOESNT EVEN WORK IN THE STORE ! THEY HAD NONE OF MY DOCUMENTS I SENT TO THEM AND I COULD NOT GET THE CAR I WANTED. I DECIDED TO GO FOR ANOTHER CAR A 2018 INFINITI QX30. THE SALES MANAGER GUY LEWIS STATED I COULD QUALIFY IF I PUT DOWN $1500 AND I COULD TAKE THE CAR HOME TODAY WITH $500 DOWN. I DECIDED TO MOVE FORWARD WITH THAT DEAL. I PAID THE $500. WHEN WE GOT IN THE CAR THE CAR HAD NO GAS AND THE TIRE PRESSURE WAS LOW. GUY LEWIS REFUSED TO PUT GAS IN THE VEHICLE AND EVEN ASKED HIS SALE AGENT TY TO PUT GAS IN THE CAR. TY WAS KOND ENOUGH TO FOLLOW US TO WAWA AND PUT AIR IN THE TIRE. ONE DAY LATER Guy calls me and tells me that the deal.could not go through. My mom decides she would get the car in her name. While as I was taking my mom to dialysis the car brokedown at the light and would not start. I called the dealership and was told I would have to use my own insurance to have the car towed. My mom and I were stranded for 2 hours and she missed her dialysis appointment the sales amanger Guy Lewis did not care and was only concerned with the car. After spending an additional $160 to have the car towed Guy Lewis calls and I told him I didn't want the car! He arranges for the car to be picked up and I told him I wanted my money back! He assured me he would have my money when I came.to pick up my vehicle I left there the following day. After paying my brother to drive me 2 hour back to the dealership Guy did not have my money and made excuses as to why he didn't return my down payment although they had their car. Guy Lewis is a LIAR and the Company is a sham!! They sell Lemons and prey on those with credit issues!! This company has caused me and my disabled mom much distress. I would give this place 0 stars!!! DO NOT GO THERE!!! More

My experience with Frederic Brooks and the staff at this location was great . Very professional, efficent and personable with excellant customer service location was great . Very professional, efficent and personable with excellant customer service More

This dealership was awesome all thanks to Drew. He was very helpful and so nice. Highly recommend seeing Drew for your next car. He was very helpful and so nice. Highly recommend seeing Drew for your next car. More

Salesman that spoke with us and helped us was very nice and respectible, his name was Drew. and respectible, his name was Drew. More

I came back to easterns to trade in my car and was helped by an awesome Staff. Drew (Frederic Brooks) worked with me and made sure my questions got answered as best as possible. There were some system hiccup by an awesome Staff. Drew (Frederic Brooks) worked with me and made sure my questions got answered as best as possible. There were some system hiccups but all staff, including Guy, worked hard to ensure that I was able to drive my car home this Sunday afternoon. I would have liked a little more communication and clarity regarding the process but I am very appreciative of the welcoming and comfortable environment. Ms Lisa in the office walked me through my paperwork and thoroughly explained each item that got signed. Thank You all for help with my trade. I know that other customers will be just as satisfied with the work that you do. More

Good customer service, very helpful, and just overall provided great customer service to us today. provided great customer service to us today. More