Easterns Automotive Group of Frederick

The process from start to finish was a nightmare. None the less, there was no finish because the appointment never existed. The car never existed. “Your job is your credit”? Not at all. My husband an None the less, there was no finish because the appointment never existed. The car never existed. “Your job is your credit”? Not at all. My husband and I wasted 3 hours because of the run around, the cussing, and the unprofessionalism. Don’t bother, take your money elsewhere. More

Lamont is a excellent salesperson. Made sure I was happy with every aspect of my purchase. The whole staff took great care of me while I was there. Thanks Easterns!! Made sure I was happy with every aspect of my purchase. The whole staff took great care of me while I was there. Thanks Easterns!! More

After going to a few dealerships and not getting approved, Ace and the other team members at easterns in Frederick was able to get us approved. Not only approved but listened to our situation about approved, Ace and the other team members at easterns in Frederick was able to get us approved. Not only approved but listened to our situation about what was important and what we could afford. Everyone stayed way past closing and while we didn't leave with our new car tonight they've offered to have it delivered on Monday! Really couldn't be any happier with the service received! Thank you thank you thank you! More

Had a wonderful experience at the dealership with Ace! He did a great job making sure that I got exactly what I was looking for ! The right price , the right car, with the best down payment! I would highl He did a great job making sure that I got exactly what I was looking for ! The right price , the right car, with the best down payment! I would highly recommend! More

My wife and I had one of the best experiences we've ever had purchasing a used car. Ace was fantastic; incredibly friendly, and extremely patient with us as we navigated the complications that come with m had purchasing a used car. Ace was fantastic; incredibly friendly, and extremely patient with us as we navigated the complications that come with making such a big decision. This is our first time making a purchase from a dealership. We're looking for serious reliability. Our past efforts scouring Craigslist for something that, at the very least, runs, just won't cut it this time around. To be frank, we came in to Easterns with a lot of caution; expecting to be on the lookout for sketchy deals and coercion. Our experience was the complete opposite! Ace really put us at ease, helped us navigate the complicated buying process, and was attentive to us the entire time. We took some extra time really deliberating over our options and we were given space and time to do that under little to no pressure. We felt confident in our purchase, and cannot emphasize enough, how easy it was to walk away with a new (used) car feeling secure. Ace even detailed the new vehicle for us and gave our rental car a quick run over with the vacuum too! Thank you Easterns for all of your help and attentiveness. We'll certainly remember this experience, and will surely recommend you to friends and family. More

Ace was super accommodating and made the buying process a breeze. Him and his team even went the extra mile to deliver it to my home. I highly recommend coming here for any car needs. breeze. Him and his team even went the extra mile to deliver it to my home. I highly recommend coming here for any car needs. More

Made my first purchase experience very successful and easy, I would really recommend this to anyone easy, I would really recommend this to anyone More

Pleasant atmosphere with the best customer service ever experienced with any previous car dealerships given the notorious hassling and pressure from salespeople. experienced with any previous car dealerships given the notorious hassling and pressure from salespeople. More

We were welcomed to the shop from the parking and greeted with a friendly smile and provided excellent customer service by Ace. He is friendly and took the time to listen to our needs and provided us the bes with a friendly smile and provided excellent customer service by Ace. He is friendly and took the time to listen to our needs and provided us the best options to choose from. After a test drive, and our approval, the loan process was started and Eddie, the loan officer, was equally as courteous and friendly and in no time we were owners of our F250. This was a very streamlined and amicable process. The location is immaculate and has a wide range of automotives to choose from and we were happy and will certainly be back again. More

everyone was very well mannered and helpful. it was pretty fast and very easy. thank you! it was pretty fast and very easy. thank you! More