Easterns Automotive Group of Baltimore

Dealer has beautiful selection of vehicles makes them stand out from other used lots. Greeted by preston he assisted my cousin in purchase of a very very nice acura rlx very impressed! stand out from other used lots. Greeted by preston he assisted my cousin in purchase of a very very nice acura rlx very impressed! More

I came back for a second round looking for a car and Ms Summerville once again was able to help me find the care that was just right for me and my budget.....Thanks a lot for all your help you never stoppe Summerville once again was able to help me find the care that was just right for me and my budget.....Thanks a lot for all your help you never stopped helping even after the first time when I came in More

Very friendly worked with me to get a car. Great customer service. Made me understand everything before i bought. Was extremely helpful with everything . Great job. service. Made me understand everything before i bought. Was extremely helpful with everything . Great job. More

Safe to say this was my first time purchasing a car. A’Jasia by far one of the best customer service experience. She was ver polite, friendly and informative. Exactly what you look for when you come sho A’Jasia by far one of the best customer service experience. She was ver polite, friendly and informative. Exactly what you look for when you come shopping for your first car. 10/10 recommend asking for her. More

The service here was really great... I felt at home as soon as I walked in and A’Jasia’s service was the best of ever saw.. keep up the good work soon as I walked in and A’Jasia’s service was the best of ever saw.. keep up the good work More

From the sign-up process online, to the helpfulness of the concierge person Jose, to the helpfulness and updates from my salesperson Darryl, everything was smooth. the concierge person Jose, to the helpfulness and updates from my salesperson Darryl, everything was smooth. More

Very professional. Knew what I was looking for. Had cars ready for me to test drive. I would recommend Jay to friends and family. Thanks ready for me to test drive. I would recommend Jay to friends and family. Thanks More

Very easy ! Was not expecting to walk in here and leave Very easy ! Was not expecting to walk in here and leave in a new car today. He made the process very simple, explained everything, and made sure we g Very easy ! Was not expecting to walk in here and leave in a new car today. He made the process very simple, explained everything, and made sure we got everything we were looking for ! Thank you so much! More

They were awsome we had no idea we were gonna be drivin a new car home thank guys so much we love our new car new car home thank guys so much we love our new car More

What started out as a pleasant experience has turned into a mild nightmare. First of all one of the options that I was told was on the car at the time that I purchased it is not there, even though the salesm a mild nightmare. First of all one of the options that I was told was on the car at the time that I purchased it is not there, even though the salesman guaranteed that the car was equipped with it. Three days later I start hearing knocks and pings coming from the right rear side of the car. I called and they said to bring it in the next morning at 10 AM, which of course I could not do because like most people I work. One of my concerns when I purchased the vehicle was a white filmy substance that covered the whole dashboard. I was told that it would easily come off, and it was taken around back for cleaning. 1 week later, the substance was back on the dashboard. Not knowing what it was I carefully tried to clean it with some mild soapy water and let it dry. Two days later the film was back. I finally took it to a detailer who was able to give me a solution for the care of it. Two weeks later I find out that there was a 7 day exchange policy, for which I wasn’t told about nor did I see it on the contracts that I signed. If it was there, trust me it is in very small writing not meant for the consumer to see. I found this out today when I had to call and speak with a manager at the location because, as I am driving on the highway, the radio console that connects to my mobile phone started making a loud beeping sound. The sound was so loud I almost had an accident. Then the screen went blank and I could not use the navigation, thus making me make a wrong turn off the highway and being lost for almost 10 minutes until I could safely pull over to get navigation from my phone. Of course they want me to bring it in the next day at 10 AM, which means I have to take a day off so that these issues can be addressed. There is a 30 day guarantee where I can bring it in for them to repair, but #1 - there should not be this many issues when purchasing a car from this company and #2, how long will it be before something else goes wrong with the car and I have to use my deductible to get that fixed. Funny how the car ran great during the test drive but less than a week later it presents several problems. I also found it strange that they asked me not to have the car inspected within the first 30 days because a it somehow messes with their paperwork and registration. After asking around at some other dealers, that doesn’t seem to be the case. I went to this location where they initially made me feel welcome and attentive, and now I feel that they were not truthful and just wanted to make a sale. Be very very careful if you decide to try and purchase from them. I am very sorry that I did. Trust means a lot to me and my trust with them is now bill and void. More