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Easterns Automotive Group of Alexandria

Alexandria, VA

4.9
950 Reviews
Easterns Automotive Group is a family owned Used Car Dealership that opened in 1988. With the slogan Where Your Job is Your Credit®, Easterns became one of the DMV’s premier Car Dealerships. Eastern has sold over 140,000 used vehicles, totaling over Two Billion Dollars in sales. Easterns corporate headquarters and central reconditioning facility are located in Sterling, VA, and the company currently operates seven locations around DC, Maryland and Virginia. Every Easterns vehicle has passed a rigorous Multi-Point Quality Certification so you can buy with confidence. Search our vast inventory of over 1,000 cars and feel protected with a complimentary 7 Day Return Policy and 30 Day/ 1,000 Mile Warranty.
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611 S Pickett St

Alexandria, VA

22304

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Showing 950 reviews

March 18, 2023

Lonnie helped us find the right car, as well as understand what we were purchasing and any fees ahead of us. He was very knowledgeable and was answering any questions we had. He was extremely helpf More

by farhan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lonnie Rush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2023 -

Easterns Automotive Group of Alexandria responded

YES! We love hearing stories like this about our customer service. Our team strives to ensure that our customers are treated with the most utmost care and respect.

March 17, 2023

This place is AWESOME! Anthony the sales manager and Manny were very helpful! thank you! More

by Precious
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manny, Anthony Alexander
Mar 24, 2023 -

Easterns Automotive Group of Alexandria responded

Congratulations on your purchase! Thank you so much for this wonderful review. We were glad to help!

March 17, 2023

Very good experience. Dwayne was great. Building was clean. Car works well. Overall good experience. More

by kb123
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dwayne Brinkley Jr
Mar 24, 2023 -

Easterns Automotive Group of Alexandria responded

Great news! Your feedback as a customer is very important to us as we continue to improve and expand our company. Thank you!

March 14, 2023

After a quick buying experience, I felt confident about doing business with this dealership. However, I reached out to my salesman multiple times with no response. I contacted the manager who sent me to “C More

by SLM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
A ZEE Sohil A Zia
Mar 17, 2023 -

Easterns Automotive Group of Alexandria responded

We want to apologize for anything that may have caused you to feel this way. We would love to address your concerns regarding your visit. Please contact our Customer Care Team to see if there is anything we can do to better assist you moving forward. E-mail: customercare@easterns.com / Phone: (877)-927-5004

Mar 17, 2023 -

SLM responded

Apparently you failed to read the review. I did contact customer care, they were not helpful. I also was not really given an option about the LoJsck, which I don’t even understand and don’t need/want it, but I was advised I can’t get refunded or have it removed. It seems a bit ironic that the oil is low already and the light was on before I reached my mileage for a change was due. The electrical system must have issues for the auxiliary outlet to get so hot that I cannot touch whatever was plugged in and the radio to bounce from side to side and the display to all blue. I’m done trying to reach out only to be told that all of these issues are my fault. I will not and do not recommend your dealership to anyone. If you were truly sorry, someone would reach out and offer to take care of these issues.

March 13, 2023

I was just in a crash over the weekend and thought my world had ended. So of course it was time for a new vehicle. I wanted the same experience that I felt when purchasing my previous car so you know I h More

by Niahnni Sutton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lonnie Rush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2023 -

Easterns Automotive Group of Alexandria responded

Customer service is important to us so please know your words have great value to us. We are grateful to have you as a customer and we appreciate your positive feedback.

March 11, 2023

I worked with Dwayne for my new vehicle and he made sure all my questions were answered. He was really cool and personable we even had outside conversations not even about vehicles. I’d give a 10/10 if I co More

by B Kelley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thuan Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dwayne Brinkley Jr
Mar 17, 2023 -

Easterns Automotive Group of Alexandria responded

Great news! Your feedback as a customer is very important to us as we continue to improve and expand our company. Thank you!

March 09, 2023

Everything was great Dwayne was very helpful, the process was extremely easy as well as quick More

by Kylemurphy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kathryn chacon, Anthony Alexander, Dwayne Brinkley Jr
Mar 17, 2023 -

Easterns Automotive Group of Alexandria responded

GREAT! We are thrilled to hear that you had a smooth and painless car buying experience. Thanks for choosing Easterns!

March 07, 2023

Lonnie assisted me with my purchase , as well as Thuan and I am beyond happy ! The car I received was way better than expected , and I couldn’t beat the deal I received. I went to multiple locations , and More

by Evelyndowden96
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lonnie Rush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thuan Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2023 -

Easterns Automotive Group of Alexandria responded

YES! We love hearing stories like this about our customer service. Our team strives to ensure that our customers are treated with the most utmost care and respect.

March 06, 2023

Friendly, accurate and dependable. Clean atmosphere. No wait time when I walked into the dealership. More

by rashid
Recommend Dealer
Yes
Employees Worked With
Thuan Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Axel Ricciarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2023 -

Easterns Automotive Group of Alexandria responded

Customer service is important to us so please know your words have great value to us. We are grateful to have you as a customer and we appreciate your positive feedback.

March 03, 2023

After submitting all paperwork and payments. .. it was a smooth sailing operation. Good quality vehicles More

by shanetfrye
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dwayne Brinkley Jr
Mar 06, 2023 -

Easterns Automotive Group of Alexandria responded

Your opinion matters! We are so glad that you decided to reach out to let us know about your positive Easterns experience. Come again!

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