Eastern Shore Hyundai

excellent Love my new Hyundai, I had a excellent experience at Hyundai... Richie and Timothy were very professional and nice. I would definitely recommend Easte Love my new Hyundai, I had a excellent experience at Hyundai... Richie and Timothy were very professional and nice. I would definitely recommend Eastern Shore Hyundai to anyone. More

VERY HAPPY CUSTOMER I HIGHLY RECCOMEND THIS DEALERSHIP AND ESPECIALLY MY SALES PERSON DANNY PONCE. HIGHLY INFORMATIVE VERY PROFESSIONAL AND ALL AROUND NICE GUY. THIS WAS I HIGHLY RECCOMEND THIS DEALERSHIP AND ESPECIALLY MY SALES PERSON DANNY PONCE. HIGHLY INFORMATIVE VERY PROFESSIONAL AND ALL AROUND NICE GUY. THIS WAS ONE OF THE BEST AUTO BUYING EXPERIENCES EVER More

Absolutely DO NOT buy from Eastern Shore My wife and I wanted to buy a new car to replace her old one and after quite some time looking at crossovers we settled on the Santa Fe Sport. Hence, My wife and I wanted to buy a new car to replace her old one and after quite some time looking at crossovers we settled on the Santa Fe Sport. Hence, we went to our local Hyundai dealer (Eastern Shore Hyundai) to talk to them. I spent some time on Saturday morning looking and discussing a car with a salesman - very polite and easy to talk to. On Saturday I went to the Hyundai.com site and sent out a request for bids (RFB) for a Santa Fe Sport to 12 Hyundai dealers (Eastern Shore was one of the 12) in our very general area, Florida to Louisiana. On Monday my wife and I went to Eastern Shore and test drove a 2014 Santa Fe Sport. We went home to discuss it and to evaluate responses from my 11 other RFBs, eight of which had responded. Based on the fact Eastern Shore had the lowest price and was a local dealer I called the salesman at about 4:30PM Monday afternoon and said we wanted the vehicle - not a problem it would be waiting for us when we got there at 7:30PM. We arrived at 7:30PM and indeed there was the car out front washed, cleaned and ready to go - or so we thought. As we went in the salesman came up to us and said "if you had gotten here five minutes it would have been yours". Another salesman had sold it out from under him and he didn't know it! So he then said “I have an identical 2015 model let me see what I can do to get it at the same price” - no issue. Well, guess what? He came back in about 10-15 minutes and said he could not do that BUT we could pay an extra almost $3,000 and it would be ours! Knowing how a dealer works with a bait-and-switch we said “no way - we had a verbal agreement which you did not honor” and we walked out to leave. We got in our car and, again, guess what, he comes out as we are starting to drive off and asked if we were sure of this but that he could make a deal, and guess what the deal was: split the difference! We said no thank and drove off. The next morning the salesman called and asked us to reconsider – NOT. We did go to another dealer on my list and were treated exceptionally well. They had to go to another dealer to get the car we wanted and at no cost to us. They gave me the exact price so I could bring a pre-cut check to the closing. It was a pleasure doing business with this dealer! The point is search for a good dealer and there are good dealers out there. BUT do not go to Eastern Shore Hyundai as they do not honor their word and they have the old bait-and-switch tactics well honed! More

horrible, belittling experience I go in excited, knowing my approval range, knowing what I want and don't want, knowing the sale prices, believing that this was THE place for me to b I go in excited, knowing my approval range, knowing what I want and don't want, knowing the sale prices, believing that this was THE place for me to buy my new car.... All of that was squashed by these condescending men and their lack of courtesy. They kept offering me used cars that I didn't want at prices that were ridiculously over FMV. When I turned them down, they got irritable, made fun of me, my current vehicle, and other local car dealerships to my face thinking they were funny. What made it worse was when I could hear their hurtful words and laughter even when they went to the back. Not only the salesman, but the sales and general manager too... Needless to say, I wouldn't recommend them to anyone. More

AMAZINGLY PLEASANT. As a widow I HATED going into dealerships. This was my best experience ever in purchasing a vehicle. Let's start with the sales representative, Richie Peak. NO pressure. To th dealerships. This was my best experience ever in purchasing a vehicle. Let's start with the sales representative, Richie Peak. NO pressure. To the ladies out there, I found Richie to be trustable; no razzle, dazzle; just the facts please. He showed me how to work all the gadgets and buttons. He took the time to meet with me again the next day and go over things again. Richie took me to meet the F&I guy and WE had a conversation and determined what I needed. Refreshing! And again no pressure. As to the vehicle it has the BEST RIDE of any vehicle I have ever owned (including my much loved cadillac) and it comes with everything as standard equipment. This dealership is second to none and should be your last stop shopping. More

Service department did not perform tire rotation that was paid for until marked tires were pointed out and a complaint made. Another time, vehicle taken in for just a recall and the service department perfo paid for until marked tires were pointed out and a complaint made. Another time, vehicle taken in for just a recall and the service department performed an oil changed without permission. More

Richie Peak is the best, so far to date we have bought four cars from him and this dealership. Richie spends time with you to make sure you have all your questions answered on your new toy and the dealer four cars from him and this dealership. Richie spends time with you to make sure you have all your questions answered on your new toy and the dealer is first class on service after the sale, thank you Richie for the wonderful experience and since this our fourth car we will be back, Randy Beck More