Eastern Carolina Nissan Inc

My service experience is never stressful, they offer updates on my vehicle and I'm always comfortable while waiting. updates on my vehicle and I'm always comfortable while waiting. More

The Service center was quick and so kind. Joshua was very considerate and great at explaining my vehicles assessment! I will definitely be coming back! Joshua was very considerate and great at explaining my vehicles assessment! I will definitely be coming back! More

I received excellent service on June 03 2022 the staff was knowledgeable, pleasant and helpful. From the moment I purchased my 370Z with Shawn I always come back at the dealership to service my car. I don was knowledgeable, pleasant and helpful. From the moment I purchased my 370Z with Shawn I always come back at the dealership to service my car. I don't trust my car with no one else. More

Josh is always super helpful and friendly. They always get my car in on time (or early), and my wait is never very long. They provide me with updates as I wait. They always get my car in on time (or early), and my wait is never very long. They provide me with updates as I wait. More

They are always very friendly and so far no complaints about service. Only reason I did not rate them a 5 was because I had to come back when I thought both the service and the repair would be done on the about service. Only reason I did not rate them a 5 was because I had to come back when I thought both the service and the repair would be done on the same day More

Shawn and Terry were excellent to work with. There was no pressure to buy and all around great experience. There was no pressure to buy and all around great experience. More

They went above and beyond to meet my financial needs, they were very informative with the car I was buying they were very informative with the car I was buying More

They were very nice and helpful. The whole process was actually really smooth and we never felt rushed or like they were trying to manipulate us. They listened to what we wanted in a The whole process was actually really smooth and we never felt rushed or like they were trying to manipulate us. They listened to what we wanted in a car. More

Unfortunately, I had a very different experience at the dealership recently, in the service department. For the past few years, I have received excellent service when making purchases or having state inspe dealership recently, in the service department. For the past few years, I have received excellent service when making purchases or having state inspections, etc. Always before, staff would do the small things that add up to excellence: asking if I would like a complementary rinse, would even vacuum my car out; they would always remove the paper mat on the floorboard; able to fix any minor or random things occurring with the car; always knowledgeable for when I should next come in for any oil change or other service. This last visit, personnel were clueless about how to make a service reminder on dash go off, floor mat left in car, no offer for a rinse, not able to tell me when next oil change due, etc. I hope this is a situation where maybe someone in another department had to fill in for service department. Don’t mean to be critical, but this is my honest opinion. More

This time I needed a state inspection. I called the service dept. and was told to come right in. Not wanting to go then (my choice!) I went the following day. Easy peasy, in & out in no ti I called the service dept. and was told to come right in. Not wanting to go then (my choice!) I went the following day. Easy peasy, in & out in no time at all. Been using service for about 10 years now & will continue to. I'm happy!v More